This was the worst ever experience. I wrote several E-Mail back and forth with the customer service and they just never answered my question. They wanted to charge me 50 EUR for a change of a letter in my name of my ticket, but did get my written request wrong. I requested a change of my first name not my last name. After I draw their attention in THEIR mistake, they charged me 89 Euro extra. Worst experience ever.
I fly often and never had such bad service.
I have never even used this website, but some how there was a charge on my credit card from them. I still don't know how they got my credit card number. Now i can not have my money back even flight ticket which i had not booked
Bought a ticket and few hours later, I receive a note that the same flight that I purchased has increased and that they've put my ticket pending. This is totally wrong and the US department of transportation must hear it.
I bought a ticket in January. There was a bad weather at the day flight, it was snowing and the flight was cancelled. I could't have my money back after months. I tried a lot of times complain at the website and never got any answer, they just say to wait for the order to be processed and the operator to respond to the email specified in the Buyer details.
Dear Will U.,
Thank you for your feedback, however, we could not identify you as our customer because your personal information did not allow us to verify your order in our system. To solve this problem, please provide the reservation number or email address used when booking.
I bought tickets for my brother and his family (booking number 33P3LT4P.) but instead of them getting their tickets to fly, they got an email saying the card declined, but that the reservation was booked. Also when I pressed the button to review the booking, I got this message saying it was booked but that I need to confirm payment. I guess I just need to understand if I should call the card and ask for a fraud investigation or if the first payment did go through?why do I need to confirm payment twice?
How does a booking get created, but it declined?
I should've known this website was shady when they didn't ask for billing information.
Hello!
According to the information in the system, your order has not been placed. Reservation canceled and funds fully refunded to buyer's account on January 8,2023.
Please contact your bank's support team to check the status of the transaction.
We would also appreciate it if you would write us an updated review after receiving the funds and re-evaluate the work of our agency.
Due to the death of a family member I had to change my return flight. In the end, I paid for 2 tickets de facto.
According to the mail instruction of Kiss&Fly, all changes should be made online in My Account, and the changes surcharge would be calculated:
"As soon as you receive the changes surcharge calculation to your email and personal account, you may either confirm that sum or decline it. The ticket will be changed only after your confirmation and payment."
However, I never received any calculation for me to confirm or decline. Besides, I couldn't send any request online without proceeding to the confirmation of payment, but just had to do it. It's a mistake. I know now.
I e-mailed Kiss&Fly again for the details of the payment and got the exact sum of a round trip ticket, although the date of the outbound flight has been expired.
Dear Client,
Please, specify the reservation number, the phone number or the email attached to your booking.
These details are needed for verification and identifying your situation.
We will make the detailed analysis and will return to you with the response.
Worst travel agency ever! Cancelled flight days after we had paid and didn't even notify us come to airport to check in just to find out that they cancelled our flight we call customer service and they tell they can't do anything about it and click 3x we will definitely sue!
I bought a ticket from KISS AND FLY and they printed it with the wrong name and didn't want to refund me. They're a scam. My mums is suffering from cancer and needed to travel for treatment but since they printed her ticket with error now she has about 2 months to live if she dies I will try my absolute best and take them to court and sue the company and hopefully have their licence revoked
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on November 1,2022. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
They are not returning my money and blaming copa airlines. They didn't give me my tickets. Copa airlines told us that's not their responsibility as it's not them who took it out. And now kiss and fly won't return our money
Hello!
Thank you for waiting. We have checked the information in the system and want to inform you that in our system the transaction is displayed as canceled, the money has not been debited from you.
Please contact your bank's Help Desk to cancel the transaction and refund your funds.
Also, on the screenshot from the online banking that you provided, the initiator of the debit is the airline, and not our agency. Perhaps you booked tickets somewhere else and the airline deducted or blocked money on your account. Since the airline is the initiator of the charge, we advise you to additionally contact the airline's Support Service to clarify the information on the specified transaction.
If you have any further questions, please contact us!
I have booked a KLM flight to the US through this website, and from the moment I booked it it stated 'pending issuance'. So, I was told to wait max 48 hours. Then the tickets would have been confirmed. After 48 hours the tickets were still not confirmed. Contacted them about 5 times through chat. Every time I was told to wait because they had a high workload at the moment. So, I waited another two days and asked where my confirmation is. They again told me that the tickets were 'in the process' of issuance. But they again, could tell me how long that was going to take. I suspect, -as I spoke to a friend working at KLM-, that they probably advertised with a price that is not available anymore and they are just waiting for me to cancel the booking. Anyway, so that is what I did. Instead of sending me the cancellation, they told me again to wait for that. Also, support could not say when I will get that cancellation. I would like to have it as I will need to buy another flight, so that I can finally start booking the connecting flights in the US. This is so frustrating and it will be hard to trust this website kissandlfly.com. Travelfrom.nl is the Dutch part of it. Before I booked here too, but I will think twice now.
Dear Goltsman B.,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
In case you have not received your return, please contact us by email.
We will provide you with the relevant document, with which you can contact your bank's Support Service to clarify the status of the transaction.
I get an email requesting $300 surcharge and hour after I book my tickets saying the prices have changed. I check back online and they haven't. Total scam. Avoid booking with…. And after paying the surcharge they cancelled my entire booking. I'm reporting the scam to my CC now
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the client's email address.
I asked for refund after realize a mistake (I booked the wrong date). They said they could not help me and asked me to contact the airlines representative. This is absolutely bonker because the airlines only allow local IP to access (I was abroad at the time). They refused to act. After using VPN to get access to the site, I managed to get some refund back but the airlines only agree to send back to the original payment (which is Kiss&Fly). I asked them through their customer email to confirm my refund and they asked to send a refund request/ticket or something. I once again open a god damn refund request and they just simply good day and reject me, this is so annoying. I asked again, they asked for proof, and good day once again, we won't refund back.
Dear Phuc D.,
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer's email. We understand how important it is now for everyone to receive compensation for tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. As a result, we have to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Waiting a year and nothing! $4000 AUD worth of flights not refunded due to flight cancellation and now I cannot even find the tickets! I am not even sure that the tickets I was issued are Real! I cannot log in to their website to get my ticket numbers I get stuck in a loop! Aggressive unhelpful people on the phone and now the phone rings off the hook!
Did anyone manage to get money back by lodging a dispute with credit card company?
I write this review because when I bought a ticket from Kissandfly I only saw bad reviews. I bought 3 different tickets from kissandfly for internal flights inside Brazil. In my experience buying tickets from outside Brazil for internal flights have been impossible but Kissandfly made it possible. I could very good fares for all my tickets.
Hello!
Thank you for taking the time to share your experience with our agency!
We are very pleased to read such reviews. We hope you will use our travel planning services again and again!
We bought tickets, everything was fine. After we got a message that tickets increased in price and we need to pay difference. I didn't see this email and they canceled our booking. Is it there always extra charge if tickets change price? I thought if you book for one price is not going to change!
This is by far the worst experience of my life. Bought a round trip. Cancelled my return flight almost 3 months now. Nobody's answering the phone. Nobody wants to help. They even clearly stated on the phone that is not their responsibility to get my return flight and I need to talk to the airline directly. Contacted the airline (KLM) and they said this is something you need to figure out with kissandfly.com. I've never seen something like this.
No return flight, NO REFUND, no communication.
Does anyone know how to sue this people?
It's quite a traumatic experience to buy a round trip, not get your return flight, and be stuck in another country. While Covid lockdowns are over and air traffic is open and KISSANDFLY say it's not their responsibility to find a new flight or to issue a refund. On the other hand it's nice of them to take my money.
I have been dealing with this travel company for over a month! Asking them to do a name change, which was an system error and it is still not done! We fly next week!... All I get is it is with the Airline!,, then they ask for money for the change!
Then our flight has been changed or cancelled 3-4 times, they ask for you to accept the new flights, then after sending off,,, try and blame YOU that the change is not accepted! WHAT?!. They were the ones who advised me to request to change them!?. Now telling me to cancel! OBVIOUSLY want me to cancel to make cancellations fees from me!... WHAT a joke of a company! :(
Hello!
We were able to identify you as a buyer in our system. According to the information from the airline, you were able to successfully use your tickets.
We apologize for the inconvenience caused and the long wait time here.
I just booked flights from kiss&fly, and the flights have been canceled already, but they told me they cannot cancel it for me since I have submitted a refund request. And you cannot even find their service call easily from their website, I will post it here, that is *******060. And their operator is also very horrible, they cannot answer my question politely.
The system sucks, you see the promotion price and can't make payment! They said you have to directly go to their website and get a higher single price and even when I use there website, the results is the same, you still can't pay the discounted price.
Hello.
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours.
My parents booked their tickets here and they needed to change their departure date. They contacted the customer service and they told them to select same airlines. After they sent the request, it was denied. Their reason was the flights should be on the same airlines, and it was the same airline. They are not clear with their customers, and every time would come with a different excuse.
Hello.
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours.
Overview
Kiss&Fly has a rating of 1.1 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kiss&Fly most frequently mention customer service, credit card and full refund. Kiss&Fly ranks 226th among Plane Tickets sites.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. Thank you for your feedback, however we cannot identify you as our customer based on the personal information provided. Therefore, we cannot check your order in the system. Please provide the booking reference or the customer's email address.