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Kiss&Fly Reviews Summary
Kiss&Fly's reputation is significantly tarnished by numerous customer complaints regarding service reliability and responsiveness. Many customers report issues with flight cancellations shortly after booking, often without clear explanations or timely refunds, leading to financial losses and heightened frustration. The company's customer service is frequently described as unhelpful, with delays in communication and a lack of accountability. While a few reviews highlight prompt email responses, the overall sentiment indicates a pervasive distrust and dissatisfaction with the service, suggesting that potential customers should exercise caution when considering Kiss&Fly for travel bookings.
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I booked a flight RKBCLFF9 for my husband this morning to Miami and didnt get a confirmation email so i called Them. After 50'min in line i was happy to speak to a real Person, until she told me that AFTER BOOKING AND PAYMENT THE AIRLINE HAS RISEN THE PRICES AND NOW
I WOULD HAVE TO PAY 257,84€ EXTRA! Where does this Happen?! Then i said NO want my full moneyback. Was told it could take some time not saying how Long. Trustpilot also has many bad reviews of which i wished i would have read before! I called again multiple times, waited on line 1:37 hours! And 55 min! After „irene" got my ref nr, she just hung up on me! These people are criminals and this must stop! Will not only contact skyscanner but also the airlines, the GERMAN newspaper! And will Not stop sharing via Social media! Most people who have been ripped off dont even fight for their money back and this is exactly their BUSINESS Model! „ Luisa hoffman" which is Probably Not her real name even confessed this! I have an appointment With my layer tmrw regarding this case!
Lost Over 6(!) hours today!
This company asks me for a surcharge right after I booked my flight ticket. I want to cancel my order but there are no ways to contact with them.
Hello!
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on October 10,2022.
We will be very grateful if you also take the time to write that your issue has been resolved.
I booked business class flights for my parents to NYC from Dublin. I noticed there was a slight error on my mothers details in the itinerary and I paid the $40 fee to amend these. When they reissued the itinerary I noticed that the flights had been changed to economy. These b@$/@/&s have stolen my money by changing the class of fare for no other reason than to rob me. My original booking reference was YA9HDGTI. I am having no support in getting this resolved.
DO NOT LET THESE SCAMMERS STEAL YOUR MONEY.
Update Tip: I phoned Delta Airlines directly who took control of the tickets and resolved this for me without hesitation.
Lesson learned - I will never use kiss and fly again
Hello!
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
So we will have the opportunity to check the situation you described here and comment on it.
Da evitare assolutamente
Sto provando a scegliere il posto in aereo dal 03 ottobre ma risulta impossibile.
Alla prima scelta di posto che ho fatto mi hanno risposto con un prezzo di 9.000 €, che ho rifiutato.
Da allora solo mail di cortesia.
Ho chiamato diverse volte - servizio clienti in lingua italiana inesistente, risponde un call center senza alcun tipo di competenza oltre la pazienza di prendere nota e girare i messaggi.
Da evitare assolutamente, sto seriamente pensando di annullare il biglietto ma non mi fido di riavere soldi.
Congratulazioni!
Ci scusiamo sinceramente per la lunga attesa per una risposta. Sfortunatamente, la compagnia aerea ha limitato in anticipo il nostro accesso alla selezione del posto a bordo dell'aereo. Tuttavia, questo servizio potrebbe essere disponibile durante il check-in online sul sito web della compagnia aerea (prima della partenza) o contattando la compagnia aerea in anticipo.
Ti verranno offerti posti gratuiti in aeroporto durante il check-in.
Inoltre, ti forniamo un link al sito Web ufficiale della compagnia aerea con i dettagli di contatto, tramite il quale puoi chiarire la possibilità di prenotare in anticipo i posti a bordo dell'aereo. Link al sito ufficiale della compagnia aerea con i contatti: https://www.americanairlines.it/i18n/customer-service/contact-american/american-customer-service.jsp?locale=it_IT
Per quanto riguarda i rimborsi dei biglietti, puoi leggere le recensioni qui e vedere che rimborsiamo i nostri clienti per i servizi. Sfortunatamente, non tutti i clienti trovano il tempo di modificare il feedback che i fondi sono stati ricevuti e il problema è stato risolto. Oggi, le persone scrivono recensioni negative per accelerare la risoluzione del loro problema. Tuttavia, coloro che hanno utilizzato con successo i nostri servizi - e ce ne sono molti - non perdono tempo in questo.
I have not read the reviews prior to booking with Kiss&Fly and unfortunately fell into the trap. Made two separate bookings but on both occasions could not a make payment. Despite having enough balance and high enough daily/transaction limits/etc on my credit card, the payments would not go through. After 12 hours the bookings were cancelled. Made the bookings through another agent/airline and payments went through without any issues. Something is seriously wrong with Kiss&Fly.
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
I booked 3 airline tickets with insurance, then accidentally booked the wrong time, asked for a change ir my money back and they refused.
Do NOT use these frauds.
Hello!
Thank you for providing us with your booking number.
According to the information in the system, you made 2 requests for your order: for making changes to tickets and for a refund.
The date/route change request has been closed because the airline's fare rules prohibit changes to your tickets.
And the amount to be returned was not confirmed by the buyer in the allotted time. Due to the time running out, the refund request was also automatically closed.
Please note that the fare rules are set by the airline, not by our agency. We are forced to follow the rules and regulations established by the airline. We provide fare rules for familiarization to each client even before paying for tickets in the "Details" section about the flight and tickets. Having familiarized himself with the fare rules in advance, the buyer can check whether tickets with such fare rules are suitable for him in case of force majeure for passengers.
Never ever buy ticket from this site, they are just running a scam, they never confirm your tickets first they show less price but after you have to pay to print your boarding pass. This site is not trurst worthy. Beware of suck people.
Hello!
According to your personal data, we could not find your reservation in the system. Please provide us with your booking reference or the buyer's email address so that we can review and comment on the situation you describe.
Honestly this is Ludacris they've hit my account three times, when I ask for a refund it isn't possible. They completely screwed me over and instead of trying to even rectify the situation, they just hung up.
NEVER EVER USE THIS BOGUS COMPANY
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
I purchassed a ticket from them i there was a leg in my flights that i could not use ticket so i informed them that i cannot make this leg and i avoid this but i want to uase the remainng flihts. They have not come back to me and canceled my ticket without noticing me so i did not realise that, until i was checking in, so i had to buy a new ticket. I emailed them about this issue and requested refund for my return flight and followed up couple of times but they are ignoring me so now i am taking legal action to get my money back. I shared this info to give you this warning to avoid them they are not responding you when you need them.
Hello!
We were able to find your booking in the system using your personal data. According to the information in the system, your tickets have been rewritten (changed) by the airline and a refund in this case is prohibited.
If you have other information from the airline - a written permission from the airline about the possibility of returning your funds, please send it by letter to our email helpdesk@kissandfly.com.
Please note that when processing requests from our customers - to make changes to tickets or return them, we coordinate all requests with the airline. We do not have the ability to ignore the rules and regulations set by the airline.
Unfortunately, the airline refused to refund your tickets.
Help us Plz>
Flight details Your flight: DL-8209 USA, Boston (Logan International) 30.11.2021 21:15 - Netherlands, Amsterdam (Schiphol) 01.12.2021 09:50 DL-9650 Netherlands, Amsterdam (Schiphol) 01.12.2021 11:40 - Russia, Moscow (Sheremetyevo International) 01.12.2021 17:00 AI-196 Russia, Moscow (Sheremetyevo International) 01.12.2021 20:15 - India, Delhi (Indira Gandhi International) 02.12.2021 05:0
Reason: They didn't inform us that there is no Contract between Delta and Air India at SVO airport to transfer our luggage, we came to know about this detail at Boston Airpot while checking IN for the flight. Because of that we were unable to board this flight and had to book another flight.
We are requesting a refund for the past 1 year but the only thing we heard back is that they are waiting for Airline authorization.
We called Air India and they told us that Kissn fly never approached us for a refund and they can't issue us a refund because it was booked via a travel agency, Kissnfly told us that Air India doesn't issue any refund (Please see attached screenshot)
Hello!
Thank you for waiting for an answer.
The refund request was submitted by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer's email.
We understand how important it is now for every customer to receive compensation for their tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. In this connection, we have to wait.
We do not relieve ourselves of our responsibilities, however, we are forced to follow the procedures and regulations established by the airlines.
I purchased tickets for a flight 3 months in advance and Kissandfly cancelled the tickets without alerting me. I arrived to board my flight and was told I didn't have tickets. I had to pay an extra $1,500 to pay for day of tickets to get home in time. Since then, I have gotten nothing but lies and promises that I will be refunded. It's been 2 MONTHS and they only respond to my emails by asking me to wait more. TOTAL SCAM SAVE YOUR MONEY AND BOOK ANYWHERE ELSE
Hello!
Unfortunately, according to your personal data, we could not find your booking in the system. Please provide us with your booking number or buyer's email so that we can resolve your issue.
Purchased a ticket. The ticket was never issued. Customer service numbers are all disconnected. Finally found some foreign phone number and they wouldn't help. Had to dispute the charges with my credit card and have been filing fraud reports all morning on this company. STAY AWAY!
Hello!
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Ich habe über Kissandfly einen Flug von Antalya nach Ibiza, der über Amsterdam gehen sollte, gebucht. Ich erhielt 6 Tage vorher eine Nachricht, dass der Ibiza Flug gecancelt sei und mir wurde ein Flug mit unrealistischen Zeiten (da Überschneidung mit dem anderen Flug) angeboten. Ich schrieb der Agentur, dass ich den Flug nicht wahrnehmen könnte, dass sie sich bitte um eine andere Alternative kümmern sollen. Nach drei Tagen kam weder Antwort noch Alternative. Die Erreichbarkeit war katastrophal und ich mit den Nerven blank. Zwei Tage vor Abreise habe ich dann einen komplett anderen Flug organisiert und würde nicht noch einmal über Kissandfly eine Reise buchen. Ich verreise sehr oft und habe mit vielen Agenturen wirklich gute Erfahrungen gemacht, aber dieses Mal mit kissandfly war es ein Desaster. Die geforderte Rückerstattung habe ich bislang nicht erhalten und es setzt sich auch keiner in Verbindung. Der Kontakt zu der Firma ist nahezu unmöglich.
Hallo!
Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Alle Informationen, einschließlich alternativer Flugoptionen, wurden Ihnen jedoch gemäß den Informationen der Fluggesellschaft selbst bereitgestellt. Außerdem wurden alle Ihre Anfragen beantwortet.
Unsere letzte E-Mail, die wir Ihnen gesendet haben, enthielt Informationen zur Rückerstattung Ihrer Tickets:
"Zurzeit ist Ihre Anfrage bei der Fluggesellschaft in der Bearbeitung. Wir haben ständig im Blick Ihre Anfrage, und sobald die Fluggesellschaft über die Rückerstattung entscheidet, werden wir Sie umgehend informiert.
Wir bedauern aufrichtig, dass wir nicht in der Lage sind, die Bearbeitung Ihrer Anfrage zu beschleunigen: Eine Entscheidung über die Rückerstattung der Mittel kann nur von Vertretern getroffen werden, in der Reihenfolge aller eingehenden Anfragen.
Die Bearbeitungsfrist der Anfragen zur erzwungenen Rückerstattung kann min. 90 Tagen betragen.
Die Rückerstattungssumme wird automatisch auf Ihre Karte überwiesen, nachdem die Fluggesellschaft die Anfrage zur Rückerstattung des Tickets bestätigt hat. Die Kosten werden innerhalb von 5 bis 10 Werktage zurückerstattet (Dies ist die maximal mögliche Frist der Rückerstattung).
Die genaue Rückerstattungssumme und die Fristen des Eingangs der Mittel auf Ihr Konto, werden wir Ihnen sagen, sobald wir diese Information von der Fluggesellschaft erhalten.
Bitte melden Sie sich bei uns, wenn Sie noch Fragen haben werden.
Bei Rückfragen stehen wir Ihnen gerne zur Verfügung.".
I booked a flight with this site unfortunately and it turns out its for different dates that I chose. Ive been contacting the company for the past week and while they accepted my request of changing the dates they have still to respond with the new information for a new ticket and they wont answer any of my emails. Scammers! DO NOT use them. I will gladly change the review if they respond in time.
Hello!
Unfortunately, based on your personal data, we were unable to identify your requests in the system and find your order. Please provide us with your booking reference, ticket number or buyer's email so that we can assist you.
Hello Scammers,
I have sent many emails but no proper response except the automatic messages saying we will contact you in 48-72hrs that will never happen in their lives.
They have cancelled my flight ticket just two days before my travel date that was on July 13th 2022. I am still struggling to get my refund from then. Wrote multiple emails with all the possible words but shameless people of no courtesy towards a customer. What kind of moronic company you guys are running. It's been 67days I am waiting for my refund. Nobody is even replying to my emails. Such a world's most stupid and cheapest online services I have ever seen in my 30yrs of life.
Another big thing is that I booked my ticket for 916$ but refund amount I may receive is 850& or close to that. Why will I be punished for your mistake. Which planet you guys are from?
Kindly respond to this review at least if you think that your company is to help people but not to scam people. Also suggest me how to rate you ZERO here.
For fellow customers: Please do not book tickets from this website in any case. You have tons of better websites trust me.
Disregards,
Extremely Unhappy Customer (Sudhakar Lokai)
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on September 21. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Absolutely a horrible choice to book a plane ticket! No support… almost impossible to get updates. Fine print screws the consumer! Avoid at all costs!
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email.
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
Hello!
Thank you very much for such a pleasant review on behalf of our entire team!
We are always working to provide our customers at a good price.
Sincerely glad that we were able to cause you such positive emotions. We hope you will choose our agency more than once to plan your future travels!
I entered my details online and decided not to proceed and left the site before confirming my flight and payment details. They added a $380 surcharge to the advertised rate.
Within seconds they charged my credit card for the full cost of the flight. How is this legal?
Hello!
According to the information in the system, according to your order, the buyer entered all the card data and completed the ticket purchase procedure.
We also draw your attention to the fact that the procedure for making purchases via the Internet is regulated by your bank. In this case, we recommend that you contact the support service of your bank that issued the card to obtain information regarding Internet payments (why did you not receive an additional code, for example, to confirm the transaction).
By email, we also sent you instructions for submitting a ticket refund request if they are not relevant for you.
Thank you for your feedback.
A refund is not possible with this stupid company. Don't have any deal with them. It's been 60 days since we start the refund process.
Hello!
Please, specify your order number. This will give us the opportunity to check the reason for the delay in the return of your funds and help you.
It's two years from the flight cancellation because of covid 19 that I am asking for a full refund! The American United confirmed the chance to get it but they go on refusing to give me back my money! Their CS informed that the flight was rescheduled, so they cannot give me the refund but noone informed me about it! How could I know? I just followed their instructions as per the attachment for getting my full refund!
Hello!
We process all requests in accordance with the regulations and rules established by the airline. Your ticket refund request has been closed due to:
"Dear customer, the airline has declined the request for a full refund: REJECTION REASON: "scheduled on, ticket is not eligible for a gratis refund as their PNR has not been impacted by our Schedule Change. Voluntary refund would be subject to the fare rules of the ticket you have purchased. Please provide the copy of schedule change screen for verification." If you have a proof of flight cancellation, please provide it, as there is no schedule change in the system. As per airline policy, the ticket is not eligible for voluntary refund anymore as the ticket validity has expired.".
Also, all information sent to you by email (where everything is described in more detail) is correct. Because the airline provided it to us.
We sincerely regret that you have such a negative opinion about the work of our agency. However, we cannot go against the rules of the airline.
In any case, we thank you for your feedback.
From the business
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We are very sorry that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on October 11,2022.
If you need confirmation of the refund from our agency, please contact us by email.