daniel h.

This is by far the worst experience of my life. Bought a round trip. Cancelled my return flight almost 3 months now. Nobody's answering the phone. Nobody wants to help. They even clearly stated on the phone that is not their responsibility to get my return flight and I need to talk to the airline directly. Contacted the airline (KLM) and they said this is something you need to figure out with kissandfly.com. I've never seen something like this.
No return flight, NO REFUND, no communication.
Does anyone know how to sue this people?
It's quite a traumatic experience to buy a round trip, not get your return flight, and be stuck in another country. While Covid lockdowns are over and air traffic is open and KISSANDFLY say it's not their responsibility to find a new flight or to issue a refund. On the other hand it's nice of them to take my money.