Best customer support i ever used. They solved my problem straight away. They were very kind and helped me all the way true my problem step by step
I had a key problem witch i suspect i was at fault. Tony was kind enough to walk me through and then just solved my problem thank you very very much
I had 008 error when i tried to activate my windows but customer support was extremely fast to replay and help with my problem!
I have been using it for a long time and it is for me the best site to buy games. Best Prices and fast delivery. Very well!
I'm starting on the page, and the support provided is excellent. I hope to take this page very well.
I absolutely love the universal sizing! It has never let me down and has always worked for me. Brilliant!
I was having trouble with a key I purchased. The technical support was very helpful and made it easy to resolve the problem.
Seamless shopping. Excellent prices. You can shop without fear. Great games for great prices. I love this site.
I had a problem and they helped me very fast :D i boughted 5 games or even more (if you are seeing this, Hello Paula^^)
Dear Lucas,
Thank you for the review as well as rating.
Glad to hear that the issue you had has been resolved and in the time you deem appropriate.
We are also happy that you gave us another chance and kept checking out our website.
Hope to see you around!
Best regards,
Pat
They reply to queries within a day and have a live chat and remote desktop service where they get things sorted quickly.
Don't forget to buy the insurance and you have your key after all. They are truly there to help you if you have a problem
Hello Northfolk!
Thanks for taking the time to leave a comment and rate our store.
Glad to see the service we provide lived up to your expectations and that you enjoy our offer.
Additionally, we're happy to hear that whatever issue you had, our support team was able to sort it out for you.
Hope to see you again!
Best regards,
Pat
Great service. Support very helpful. Live chat works perfect, atleast for me: D
Great prices for trust. No scams from my experience
Hello there Arvis,
Thank you for your awesome feedback, we highly appreciate it.
We are happy to hear you are satisfied with our store and LiveChat. We are constantly working on providing our customers solely with the top-notch service and we hope to see you back in our store soon:)
Should you have any inquiries, feel free to contact us right away. We are available 24/7 for you.
Kind regards,
Nataliia
I had a problem with my key and it was fixed very quickly the support was amazing and guided me into resolving very quickly
I talked to one agent he transferred me over to the correct agent for my problem took a min and then I got my problem resolved.
Hello Ryan,
Thank you for the kind words and high rating.
It's great to hear that your problem has been solved and we're happy our support team did such a fine job of helping you.
Since customer satisfaction is important to us, we make sure that each customers issue is treated with the highest level of attention to detail.
We hope that whatever the issue has been, you will give us another chance and stay around to see what other great deals we may have for you in the future.
Best regards,
Pat
It's very easy to get a hold on someone and have a quickly and useful response, and the people seems very joyful
I have already bought more than 20 games on Kinguin and I have never been disappointed. I love their offers and deals.
Dear Sven,
Thank you for your message and high rating.
We are happy to hear you are satisfied with our service.
We really appreciate you as our customer, it is our top priority to ensure the best quality of the sold products.
If you have any questions or doubts, we encourage you to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
I bought the wrong product ( Prepaid card) and they guided me to make the refund and to buy the product I wanted. Thank you very much.
They steal your money and blame someone else. And after that they want my id card and my bank card to "give me" my money back
Dear Enrick,
Thank you for sharing your opinion.
We would like to apologise for any inconveniences you have experienced. Rest assured that we do everything we can to resolve any issue reported. Could we have your order number, please? We will check the details of the case.
We hope to hear from you soon!
Best regards,
Margo
They want you to take the fall and will never refund you. Only offer to resell it and give you the money.
Dear Josh,
We are sorry to hear that you aren't satisfied by your last experience with our store.
Since you didn't provide any specifics, unfortunately, we weren't able to find your order or account. If you could provide us with an order number, rest assured, we would look into this matter to see what more can be done to make this inconvenient situation more bearable for you.
Our team is at your disposal and we are available both through tickets and our LiveChat. You can contact us at any given time and at your earliest convenience as we are online 24/7.
Best regards,
Pat
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
- Visit Website
- High Terrace, Central Hong Kong, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there!
Thank you very much for those kind words!
It's very important to us to leave our Customers satisfied and provide them with the best service possible.
Every day we are doing our best to assist you with any kind of issue so please don't forget, that you can always count on us!
We're always at your disposal on chat, 24/7, you are more than welcome to visit us there!
Kind regards,
Hania