I have been shopping from Kinguin for many many years now and I have never had any issues. Good prices and good service.
Scam website only sells already used keys. They don't support devs and will steal your money and sell your data. NEVER buy from Kinguin.
Buying and selling is easy and quick, buyer Protection is a great feature!
If you're looking for discounted games for STEAM or ORIGIN, look no further!
Hello Mike,
Thank you for your interest and your positive feedback.
The satisfaction of our customers will always be our top priority, therefore we will keep on doing our best to provide you with the top-notch service.
Kind regards,
Nataliia
The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
Purchased Win 10 Pro OEM key from one of the sellers. Received it within few minutes. Successfully activated with Microsoft automated phone service.
Very good support, it had beeen a bit of a hassle but they managed to help me outm no prob unresolved, friendly and prompt
Dear Luca,
We appreciate your rating and positive review.
We're happy to hear that your problem has been resolved and that you find our customer support department satisfactory.
We continuously strive to add more features and further improve so we may provide only the best customer service to you and every other customer.
If you would have any suggestions or would like to give us some feedback, we'll be happy to hear you out.
Best regards,
Kinguin Customer Service
Someone got my personal information and Support helped me really fast, straight to the point, and provided me with great tips.
Had a problem, but it got solved quickly and easily. Very satisfied with both the prices and the post purchase service.
Great support team and site features, would recommend. Live chat is always easy and they generally always get my stuff fixed.
Hello,
Thank you very much for your kind words!
We are very happy to see you satisfied with our service and support via LiveChat. Our staff is very friendly and always ready to answer any questions that may arise!
See you again soon!
Kind regards,
Nieszka
I realy love to buy games trough this site. Its fast and safe, I already bough 4 games and there was no problem. I can only recommend it :)
Good site. Many keys, gift cards, wallets and other products. Some time it will need some time to deliver key, but always everything is good.
The site is good and fast. Payments are also quick. I got the game on my email very quickly and it worked normally. Good overall
Dont buy! Customer service is a big 0 and they fool you, there code arent working, you send them a proof and refuse any refund
Dear Customer,
We are sorry to hear about your problem.
Could you please provide us with the order number in question? We will do our best to help you resolve this issue.
We are looking forward to hearing from you.
Best regards,
Shiro
Short version: I bought a windows 10 key, it is invalid. They tried to get me to fake a BS hack to activate it. Requested a refund as Microsoft verified this isnt what they sold me. Jerked me around for 3 weeks before promising a refund in 5 days. 3 weeks later, no refund and I'm still messing with them. Avoid at all costs.
Long Version: Purchased windows 10 pro and buyer protection. They key did not work so I tried contacting Kinguin, they didn't respond. Naturally believing I had purchased a legitimate product I contacted Microsoft for the help Kinguin wasn't providing. Microsoft informed me that what I had received was a "downgrade key" to take windows 10 pro and downgrade it to home. This violates section 5 of their terms of service. After 5 days without a response from kinguin I wrote a bad review and poof, support responded. Kinguin informed me that I could only activate my key with the automated windows 8 support phone line (HACK) but tried to convince me the key was what they sold and that Microsoft was wrong, about their own software and key. I called Microsoft again, a different support person verified what the first had said, this key is not as advertised. I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks. After finally agreeing to a refund they informed me that it would take up to 5 business days, and that responding to that message would reset my wait, so I patiently waited. 3 weeks passed (now like 6 from original purchase) still with no refund. Almost 2 months in and I am still in contact with Kinguin over this issue, but I can no longer count the shady experiences and lies they have told me.
Hello Will,
Thank you for sharing your opinion.
We regret to inform you that after certain technical difficulties your refund wasn't processed successfully. We had to request it again and we hope the refund reaches you soon. We're sincerely sorry for the unimaginable delay you experienced.
Please note also that we treat all customers equally, regardless of whether they contact us in a ticket or on a review site, even if these two communication channels are handled by the respective departments. Our response time depends on the traffic during a given day.
Should you encounter any further issues, please contact us so we can fix them as soon as possible.
Best regards,
Beatrice
Kinguin, Ive Never Had A Issue With The Site But While Purchasing Doom I Came Into A Issue With A Activation Code. So I Contacted Support And They Helped Me And It Was Very Fast.
I had a Question in the Live Support about a game key that didn't work and the Supporter Instantly checked his thinks and was able to help and also resells the key for me Perfect
Dear Luca,
Thank you for sharing your experience.
The resale procedure allows you to return an unwanted, yet still not activated key back to our marketplace. We're glad to hear that you find it suitable for your needs. Hopefully, it will be over soon and you will receive your refund in no time.
Should you have any questions about our site, please do not hesitate to contact us.
Best regards,
Grzegorz
All the keys are delivered very fast and any issues are quickly resolved if you reach out the support team.
I had this one problem, and they wew super quick about fixing it. The person who attended me was super nice and helpful.
Hey there Rafael,
Thank you for the kind words and splendid rating.
We're happy that our support team was able to assist you with your problem and provided you with a satisfying solution.
Needless to say, we're sorry that you encountered an issue in the first place. It's our hope that this inconvenience won't discourage you from visiting Kinguin in the future.
We'll do our best that your next experience with our store is a more pleasant one.
Best regards,
Pat
Always when i had problem i contacted customer support and they were very happy to help me. Overall i really enjoy their proffesionalism.
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
We are very sorry to hear that your key does not work. We will be happy to assist you and solve the case, but we will need your order number to do so. Could you please provide us with it?
Best regards,
Vera