KingLinen

After reading reviews, I had to comment even though I don't normally write reviews. I ordered 3 different comforter sets & even exchanged the size on one of them & I could not be happier with my purchases & the return! I love them and they have all held up amazing! I ordered at least 5 years ago..

I ordered several comforters from their site, and a few days later they cancelled part of my order without notifying me. I only realized it because they refunded that part. When I requested to cancel the entire order and get a full refund, they said it was my responsibility to ship it back to them, or they would charge me an additional fee. I check the tracking number and it hasn't even shipped yet, two weeks later! I had to dispute the payment with my bank. Incorrect inventory on their site. Their 'customer service' is very rude. I highly suggest finding a more reputable site to purchase bedding from.

I ordered a package almost two weeks. FedEx did a horrible job as well with delivering my comforter set (it was stolen!) happened on a Saturday so i had to wait until Monday to get in contact an actually report. I was told i could be shipped another or have a refund and a claim had to be out in. I asked to be shipped another. 5 days pass i don't receive any emails so i call. I was told i should receive a tracking number soon. I get a call 10 minutes later telling me that i will only be allowed to get my money back since they're sold out!

I've made numerous purchases from kinglinen, due to their prices and honestly I never had any issues with the products and I bought about 20 sets of bed in a bag and room in a bag collectively. I wanted to make another purchase recently and noticed sadly, the site was down...sigh!

I purchased a king size comforter bed in a bag for $69.95 for my daughter. The sheets didn't fit the mattress and the comforter was for like a full size bed. I returned the merchandise and they tried to say that there was hair all over it. I explained that there might have been a few dog hairs, because she has six dogs but that it was never used. How could she if it never fit her bed to begin with? They refuse to issue any type of refund or return the comforter set itself.

My mother bought me a comforter set from King Linen for Christmas. They state they have a 45 return policy for Christmas. But, when I attempted to return the item in January they refused to accept the return. Why? Because I received it before Christmas. So, they don't have a 45 day return policy. At best 44 days because there are no mail companies that deliver on Christmas Day. When attempting to point this out, they simply state "NO, 45 days from my RECEIVED DATE." When I asked to speak to the Manager, it took me 5 calls over 4 days to get her on the phone. Then she refused to let me speak. She just talked over me. I lost my temper and she hung up. And, then I'm told there is no one above her that I can speak to. The product was cheap (I can live with that because it wasn't expensive)but not a king size like it says on the package. So, there is no way for me to use it. From other reviews I now see that they really don't accept returns at all. DO NO ORDER FROM THIS COMPANY!

I live in Alaska and they want to charge an outrageous amount to ship here. I chose to just have it shipped to my mother as I am going in a couple of weeks to visit her and can pick it up then. I received an email that they could not match the credit card with the shipping address. I called and made them aware that it was being shipped to my mother. They then said that I needed to send a copy of my credit card and drivers license to them to verify. Umm do I look stupid. I refused to do so, and they abruptly canceled my order. Reported them to BBB.

I ordered a comforter. The color was not as described. I unzipped the package and laid a corner of the comforter against my area rug. It didn't match, so I put back in the package and returned. When they received it, I received an email stating that the comforter had been washed and was covered in hair and dirty. The comforter was never even taken out of the package, and they are refusing to refund my money. DO NOT ORDER FROM THIS COMPANY. The exact words were "tags removed from cushions" (there were no cushions) and "washed to rip", whatever that is supposed to mean. I'm not sure what country they are in, but I'm pretty sure we shouldn't be supporting them.

I had a very poor experience with king linen. Their customer service reps have attitudes and are very rude... if they even answer the phone. I opened my sheets and they had brown stains on them. I called it in immediately and they sent a resolution. I agreed to the resolution and no more than 3 days later my pillow case started wearing. I called back to complain because at such high prices these comforter sets should not be wearing so quickly. Now they are telling me there is nothing they can do about my wearing pillowcases because I agreed to the resolution on the day I received the sheets. I am not psychic. How was I supposed to know that in a few days my pillowcases would start wearing. This is totally unfair so I asked to speak to the manager. They said she is unavailable so I will call back every day if I have to get this resolved. This is utter and complete bull$#*!. This is the worst customer service I have ever received in my life.

I ordered Suzette Curtains with Grommets, for 19.99, I could afford 3 pairs at that price, they were going in the den where the men watch sports, 3 days later, I get these FABULOUS Jacquard curtains, I was stunned, I took down my living room curtains and put these up, far too good for the den, they are gorgeous, 19.99 a pair, could easily be a 79.00 pair of curtains, Thank you, King Linen, I'm on a fixed income and you have changed my life, ordering again, next week

I have bought from this company twice, taken in by the nice pics and prices. The first was a comforter set that started coming apart (this without washing) it was for a guest room that i think was used 3 times. They didn't care. Then i was beguiled by "1000 thread count" sheets on sale for $49.99. No way were the sheets I got, anywhere near 1000 thread count. They lacked weight, sheen and were rough to touch. Complete false advertising. Done with them. Unfortunately they have a great website, so I only see their bad practices and sales of poor product continuing.

I tried to put an item in my cart several times, which said it was available, yet kept telling me my cart was empty. So I chose another similar item, but more expensive, that took me through the checkout process, then I received an email saying they are on "back order" and no idea when that will be, yet they had already charged my bank. I phoned to get it cancelled and they were trying to convince me to "look around for something else' because they didn't want to refund me. When I questioned the stock, in fact, same item for sale by them on Amazon, they said their inventory isn't accurate. You can also barely hear the customer service rep, and they tell you it is a bad connection and can't even get your order number correct. All in my opinion in the hopes of keeping your money and not sending the product.