I placed an order and accidentally hit 2 day shipping. When I saw confirmation of the order it was almost $72! I immediately emailed customer serive who responded the next morning. My shipping was changed to standard and I was credited the fee back to my CC! I LOVE THIS COMPANY I AM A FAITHFUL CUSTOMER I HIGHLY RECOMMEND THEM!
After returning comforter, via FEDEX, still do not have refund now almost 60 days later. Same story as many other reviews. After them having return in their possession for 10 days, we were told entire package was damaged and claim was filed with FEDEX. There are too many RED FLAGS with any returns made to this company. I believe this is how they make much profit by claiming returns are damaged. Will NEVER purchase from them again.
I couldn't be happier with the company... the quilt i bought was too dark for my bedroom... not only was shipping free to deliver to me... free shipping on return. Nice nice people. I'll buy again. Enjoy class act
Reading all the reviews now few cusntomers received damage material and aowm are still waiting to get their money back. Read all reviews before ordering and if your returning something return everyhing take a picture of it. Or they'll keep your money and you got nothing
Do not buy from king linen! Their stuff is total cheap crap. I bought the black damask king 7 peice comforter set and and the comforter wasnt even the same shade of black as the pillow shams it looks horrible and the quality is horrible it looks like i made it myself one of the decorative pillows was busted along the seam. Dont waste your money!
I've never written a review for anything before, but I was met with such good customer service that I was pushed to for the first time. Completely by accident, I had written the wrong address on a bed set that I had just ordered (I've just moved to a new house), and panicked, thinking that I wouldn't get the product. I immediately emailed, and within hours they had found my order and fixed the address for me, and got back to me.
Awesome people and amazing service. I can't wait to get the bed set!
I was terrified when I saw all the bad reviews AFTER I purchased my set but when I received my Cal King bedding it is exactly as described! Great quality, not cheaply made, no tattered strings or stuffing coming out. I really think they sell so many that only the bad ones get reviews, I wish more good experiences were on here, because I love mine!
I bought my daughter a comforter set for her birthday and within a month it started to fray so I contacted them and they won't give me a new comforter as it is not in there policy. They will give me 30% witch is nothing as I am in canada and it costs me the exchange on it. I will never buy from them again. I wish I had read the reviews before I bought it.
S Dillabough
I ordered a quilt set which they cancelled claiming the visa address I provided was incorrect billing information. They were very rude and passive aggressive on the phone when I called, and assured me my money was pending and would not come out of my bank account. My bank however, has assured me that the money has came out, and now I can't get through to King Linen. I will have the bank reverse the charges and will never order from this company again. BUYER BEWARE
Unfortunately, I didn't receive the product I ordered since KingLinen insisting on verifying information by requiring a copy of my I. D and Credit card to process and order that was approved by my credit card company. Meanwhile they refused to provide my Credit Card Company with their merchant number which prompted the cancelation of the order.
Very disappointed!
Terrible terrible terrible! They sent the wrong merchandise and now I have to return and wait until they receive it in order to get the items I requested and paid for. They wouldn't even overnight the package for the error they made. I will not recommended this site to friends and family because of the horrible customer experience. I would rate this company zero stars if I had the option
I ordered the king size Adeline set and I am so happy with it. It looks exactly like the picture and it is SOOOO soft. The pillows are firm and the comforter is beautiful on both sides. I highly recommend this product and will definitely order again. Thank you!
I have order before from this company and thought nothing to buy another comforter set. Unfortunately the King Bed set did not fit with our temperpedic mattress/topper. It was the first time to return and it went from the bag to our bed to the bag in a matter of minutes once we realized it was too short on the sides. With no refund to my visa I called after a month and they put me on hold several times finally saying their was a pink stain on the comforter. This is such a lie. I was not happy but stayed calm and they said I could get 70% off another set or get the comforter back. I asked for the comforter back because I know what I put in the bag for return. I am dissapointed in this tactic. If there is a stain when I see this it will be because someone put it on there. I will never shop here again. This is a really bad way to do business to lie about a product.
I ordered a California King Comforter set from King Linen. They sent me the wrong size sheets. They refused to send me the correct size sheets until I returned the incorrect sheets to them. I told them it would be awhile before I could get off work to go to a FedEx or UPS to ship them back. Now I was told I waited too long before returning them and they could not help me. So I have decided to just give the sheets away and never do business with them again. The whole reason I ordered the set online was because I work 13 hours a day most days and cannot store shop. Heck I whould have just taken off work to purchase them from a local store if I had know I would have this trouble.
I ordered cal king 7 pc set. When igot it it just did fit a queen. I don't mind paying for something but i want what i paid for! Thankful i order just the one cause ialmost order 3. When will people learn that if youwant repeat customers you cannot do business this way. Because of your deceitfulness, you are losing business. You should be ashame of yourself!
I received a bedspread in January. I washed it in April... you do not wash bedspreads everyweek. I put it in the wash and the entire bedspread fell apart. They would not refund because it is over 30 days old... are you kidding went to BBB did nothing
I purchased a comforter set for my son. I washed the set before putting it on his bed and the comforter fell apart. Their policy is that if you wash it, you cannot return it. I spent $80 on a piece of $#*!. DO NOT USE THIS COMPANY!
Amazon is great, Overstock is fair. This place is nothing but an overseas crooked money stealing entity. Beware Truly... They will send you junk and refuse to accept it back
Although, I received my order 2 weeks late, would never never deal with this company ever again. Inquiry as why fedex has not picked the package was met with rudeness.
I bought a king comforter set and decided I didn't like it after 3 weeks. They graciously not only paid the shipping to return it but mailed me a 25% off coupon on my next order
Overview
KingLinen has a rating of 3.3 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. KingLinen ranks 7th among Bedding sites.
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- Fontana, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members