Kiehl's

After my second order with them I'm done. Way too much hassle and terrible customer service for products that are severely overpriced and underperform. The ship times are 10-16 days. When inquiring about four missed delivery days given by them. Customer service responds with a UPS link and boiler plate jargon written by a drunk third shift Waffle House manager. Even though my items were shipped USPS. Go figure!

So I call customer service. What a mistake. Better off getting drunk and trying to whisper to rabid Raccoon's. He regurgitates the shipping policies four times even though they are going on five days beyond those. Which he couldn't comprehend and I knew this was going nowhere. So I ask what are you going to do to resolve this issue? He said just wait. It will be there today or tomorrow. It's coming.

This is how I envision their warehouse operations. There's six sloths packing orders. Once the orders are fulfilled they strap these orders onto the shells of tortoises and send them out the door. This is the only logical explanation.

Notice that Kiehl's introduces new products 3-4x a year as it eliminates older, reliable ones due to unwillingness to pay for high premium ingredients. New products separate within weeks, turn rancid and are unusable in warmer seasons/climates. Turnaround of products is so frequent, but renamed "new formula" or they're just plain unavailable even though Kiehls continues to advertise & take orders for same. "Since 1851" means the products were made then and still sitting in their run-down warehouse.

They say easy returns for bad products, well every product I've tried has been disappointing or irritated my skin. And yet, I can never get my now $100+ back, I just accumulate more store credit. This all started because the employees make you jump through hoops to do a return and change the "store policy" depending on how they feel. Well guess what the products are poor quality and smell like chemicals. You could get more nourishment from drugstore products. The packaging is ugly cheap plastic. Their products contain parabens and who knows what else. All of this makes the high pricing on these items a total joke. Add that to the ignorant car salesman employees and poor customer service? You get a company that needs to be out of business. Btw if you actually like these products, buy from anywhere but Kiehls directly. You get much better sales and customer service. Props to Sephora.

Canceled my order bc i put St on shipping add and Street in billing add. And then took 30 days to get giftcard balance back. Stupid system. Custoer service is awful

Buyer beware when purchasing from Kiehl's (Loreal) e-commerce site. Their way to resolve this issue is to make the customer wait for a claim to be processed by the shipping carrier. The Kiehl's customer service rep will tell you to be available for a call from the shipper as part of the claim process. No one at Kiehl's ever follows up, which means the customer has to keep calling Kiehl's for a status. The best way to handle this is to file a claim with your bank to get the charges reversed. Document/record all of your calls when speaking with Kiehl's. Also, call the shipping carrier directly for a claim status and document/record that call too. Kiehl's is banking on customers to just give up.

While there are a few product That I like, I hate being treated like an inconsequential idiot, which is something they do well. While you may get customer customer service to listen to your problem, once they hang up expect nothing more from them other than a form letter telling you whatever problem you've had is your problem and your money won't be returned. They have taken $175 of my money, never delivered the product and as I said above, told me they couldn't refund any money. Kiehls, you suck!

As a disabled person, I have to shop online and shop at Kiehl's online. Every time I place an order with Kiehl's online the shipment of the order is awful. I keep calling customer service which is nice but offers no solutions and the service never changes.

I placed an order for 2 hand salves on December 29,2022, and as of today, it is still processing. When I called yesterday and spoke with Jocelyn she assured me that the order would ship out yesterday. Well, she was wrong. I called again just now and spoke with another customer service representative who was friendly, yet could not explain why it is taking so long to process a simple order. If I was not disabled I would go to Sak's and just buy the items there. They always say since 1851 and their processing and shipping is if it is 1851. This company just cannot get anything correct. I don't blame the customer service representatives but the company and whoever is in charge of processing orders and shipping. After so many bad experiences I don't expect it to change. I just hope my order arrives before Winter is over as I am in desperate need of the hand salve.

Today i was calling to kiehls customer service to ask about my order, because its been delay for more than a week. I was hoping there is a solution from them, but what i got very rude customer service. She said nothing i can do what kind of customer service they give. She doesnt listen to me at all, just want to finish the conversation asap. Do not order online at all, their shipment are $#*! and also their customer service.

Overall I had an ok experience with Kiehls until I tried to write just one negative review on their website. The review was moderated and removed.:-/ VERY dishonest to remove negative reviews, and now I simply don't trust anything from their website. Their products I would say overall are rather overpriced and mediocre, the only exception being an excellent antiperspirant crème which is now unavailable for some reason.

First time they cancelled my order because I ordered more than 5 items.? So I tried to order again only 5 items, but they cancelled my order again. The reason was my shipping address wasn't residential! (I put my work address, so I can receive my package while I'm working) What? Really? They are the worse company ever! They don't want to sell their product for stupid reasons. I'll never try to buy their product again and tell people how their customer service is bad.

I ordered the large bottle of kiehls shampoo. A week later I got an email saying my order was canceled because they were out of stock. They did refund my money. A couple days later I ordered the 16 oz. Now it's nowhere to be found in my orders and can't find the email they sent me but they sure charged me. This experience alone is driving me to shop elsewhere. It's not worth the hassle.

I bought the Vitamin C Serum for my 80 year old mother in the nursing home. While on my visit (9 hours away) I gave her this as part of her Christmas gift. Since she is unable to apply it to her own face, I opened the box and when I tried to pump, nothing came out. The pump is defective so I contacted customer service. I finally heard back when I was back in Florida. I was then told I need to send the item back in the original package for a replacement. I explained that my mother is paralyzed and not able to do anything, let alone pack the product and send back. I will not be back to see her for 4 weeks. Needless to say, I will never buy Kiehls again. I have been a loyal customer for 5 years. Really bad customer service. Lowest rating I can possibly give.

Worst customer services. My order was $50+ so when I checked out, the shipping fee was deducted. I agreed paying a certain price, I reviewed it twice before hitting submit order, and later on got charged with shipping fees. I emailed them and they said shipping would be refunded once the order shipped. When I received the order, still no refund. I emailed them again, here's their response:

We thank you for your business and have replied to this e-mail in
Confirmation that this concern has been resolved.

A reply to this message is not necessary. If we can be of any further
Assistance, or if you have further inquiries or comments, we invite you
To contact us online at www.Kiehls or at 1800 KIEHLS2
*******572

WHAT? There wasn't any refund and they dared to say it was resolved?
There are too many skincare brands with superior product quality and customer services than this.