kiehls a.

Buyer beware when purchasing from Kiehl's (Loreal) e-commerce site. Their way to resolve this issue is to make the customer wait for a claim to be processed by the shipping carrier. The Kiehl's customer service rep will tell you to be available for a call from the shipper as part of the claim process. No one at Kiehl's ever follows up, which means the customer has to keep calling Kiehl's for a status. The best way to handle this is to file a claim with your bank to get the charges reversed. Document/record all of your calls when speaking with Kiehl's. Also, call the shipping carrier directly for a claim status and document/record that call too. Kiehl's is banking on customers to just give up.