Kiehl's Questions & Answers

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The website didn't just throw up constant errors while trying to check out, I was actually charged TWICE. It's been 3 days and no word re my £300!

asked by Brad C. on 2/26/18

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I would like to know why--as mentioned above--Kiehls.com tries so hard to market promotions to potential customers and then refuses to take our money. Do you have a blacklist? And if not, can you prove you don't? Because that's certainly what it feels like. The number of reviewers who have faced similar problems should really give whoever is in charge pause.
Why is it so difficult to place an order on the Kiehls website?

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