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Melissa J.

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Experience: Beauty

Member since November 2018

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1 Review by Melissa

11/26/18
They say easy returns for bad products, well every product I've tried has been disappointing or irritated my skin. And yet, I can never get my now $100+ back, I just accumulate more store credit. This all started because the employees make you jump through hoops to do a return and change the "store policy" depending on how they feel. Well guess what the products are poor quality and smell like chemicals. You could get more nourishment from drugstore products. The packaging is ugly cheap plastic. Their products contain parabens and who knows what else. All of this makes the high pricing on these items a total joke. Add that to the ignorant car salesman employees and poor customer service? You get a company that needs to be out of business. Btw if you actually like these products, buy from anywhere but Kiehls directly. You get much better sales and customer service. Props to Sephora.

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