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Worst customer services. My order was $50+ so when I checked out, the shipping fee was deducted. I agreed paying a certain price, I reviewed it twice before hitting submit order, and later on got charged with shipping fees. I emailed them and they said shipping would be refunded once the order shipped. When I received the order, still no refund. I emailed them again, here's their response:

We thank you for your business and have replied to this e-mail in
Confirmation that this concern has been resolved.

A reply to this message is not necessary. If we can be of any further
Assistance, or if you have further inquiries or comments, we invite you
To contact us online at www.Kiehls or at 1800 KIEHLS2
*******572

WHAT? There wasn't any refund and they dared to say it was resolved?
There are too many skincare brands with superior product quality and customer services than this.