Kicks CrewReviews 67

Their web-page looks nice & cool and prices are in line with others as shown. I ordered sneakers because I found a model I liked. At the same time, they DO NOT TELL YOU that the product is shipped from Hong-Kong or other place. So that when you get the order you are obliged to pay import tax. On my case it was +40% on top. This is really a sort of fraud as you learn all this when the product has arrived.
Then their customer service tells you that they have zero liability for this and product could be shipped from multiple directions. And even making return they would not refund import tax.

Overall, BAD EXPERIENCE! I feel cheated and their customer service is helpless.

I ordered a pair of Nike Dunks through this platform, above the standard going rate as a Christmas gift. It is now the 20th of March - 3 months later and I still have not received the shoes, or a refund which was requested 2.5 months ago when I recieved an email from the Kicks Crew team saying they couldn't provide the shoes I'd ordered.
These shoes cost me $288 USD, equating to well over $300 AUD and they have never been recieved. To top it off, I have touched base with their support team multiple times since the purchase, and they have still provided a refund. They have even told me "We have reached out to your original payment channel as are still waiting further confirmation and details... which was almost 2 months ago.
My advice, DO NOT SHOP WITH KICKS CREW. They will take your money, and not provide the goods.

Be aware when you want to return shoes to kickscrew.
Kickscrew requires a 15% return fee and a #35 shipping fee, with an additional hidden charge of $20. Upon returning my Mizuno Sorayama shoes, I was charged $110 in return fees. Diespite my conmplint about the undisclosed $20 charge, Kickscrew stated that buyers are accountalbe for all shipping expensive.

Not only did they cancel my order, but they have also put the item back online for double the price. This is the proof. Nover buy from them. They are a Chinese company and they are cheats. Thank you for shopping at KICKS CREW.

We are sorry to inform you that the item in your order did not pass our verification process and therefore we are unable to ship your order as it is the last pair and we are not able to find a replacement item.

Your order has been canceled and fully refunded. Please do allow 3-5 business days for fund to reflect on your account.

Thank you and we look forward to welcoming you again.

Best regards,
Vivian L. | Customer Experience Specialist
Customer Service Working Hours: Monday to Friday 9:30 am to 10:30 pm EST

DO NOT BUY FROM THIS COMPANY. Bought a $150 pair of tennis shoes + $30 shipping. I am in the US and ordered the shoes in size "10M". In the US, "10M" means 10 MEDIUM (not 10 Men's). The shoes arrived and are easily 2 sizes too big. I was out of town when the shoes arrived and emailed (bc, of course, there is no easy return process) requesting an exchange. I was denied because they have a SEVEN DAY RETURN POLICY. Are you kidding me?! So now I am stuck with a $200 pair of shoes that don't even come close to fitting. Will NEVER buy from this store again and will look for every review site I can get my hands on to let the world know what a terrible company this is.

They canceled the order and didn't refund it in full. When I wrote them they just disregarded my question what I got charged for and said I had to wait 5-10 days for refund. This company is scam

They are a scam 100%. They don t refund you, they just copy paste then same email over and over. Stay away

TLDR: Shoe price $89, shipping $69, hidden import fee $45 upon delivery, terrible customer service.

My recent experience with KicksCrew has left me thoroughly disappointed and frustrated. What initially seemed like a promising online shopping venture turned into a nightmare of hidden fees, unreasonable wait times, and atrocious customer service policies.

First, shipping is $69 which is utterly absurd but I decided to proceed as I had a coupon code for the site. Adding insult to injury, there was also an import fee of $45 slapped onto my order, only after my item had been shipped. These exorbitant fees were not disclosed upfront, leaving me feeling deceived and taken advantage of.

But the disappointment didn't end there. Upon receiving my order, I found that the items were not as expected. Hoping to return them, I was hit with yet another blow – a 15% return fee. So, if I wanted to return, my $89 shoes, I would need to pay shipping + return fee + import tax myself ($69 + $13.35 + $45) - all for getting nothing.

In summary, my experience with KicksCrew has been nothing short of a disaster. From the exorbitant shipping and import fees to the lengthy wait times and unreasonable return policies, it's clear that this company has no respect for its customers. I strongly advise against shopping here and will be taking my business elsewhere in the future.

This company is a SHAM! You will spend your good money only to not receive your shoes and have them not answer any of your inquiries or help you in any way. I would suggest going with LITERALLY any other company than this bs one. They even limited my comments on their insta page because they didn't want people finding out how $#*!ty they are and how they are scamming people. STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOIR FRIENDS AND FAMILY!

BEWARE! They took payment for shoes they did not have and now will not refund me. Have been attempting to get refund for weeks on end and keep receiving 1 line reply's and dodging. Please do not put yourself through the same heartache.

Absolute con. These are not a typical retailer. They are a reseller based overseas. What ever you think you're paying for your shoes, add a whopping delivery cost AND import duty.
None of this was disclosed when purchasing the items which took a month to come.
I thought I was buying a £126 pair of shoes as a Christmas present which ended up costing £230 and arriving in January.
Yes, this information is in their terms and FAQ's but that doesn't help the giddy customer who thinks they're just buying from a typical reseller. Be transparent at the point of purchase!
I feel completely ripped off and had I waited, could have got what I needed off the high street.
For the lack of transparency, I'll never use or recommend this company.

If you order and have a problem. Good Luck! Not only will you not find a phone number to talk to a customer service agent. They will KickSCREW you royally on shipping, restocking and other fees. I recommend you find another company.

DON'T BUY FROM THEM….It took them way too long to process and ship. I ordered these the first week of December and didn't get it till a week after Christmas. One week prior to Xmas…I sent Customer Service an email about the order…took over a week to even get a response. So I, Ended up buying from another reliable retailer. I started feeling as if Kicks Crew was not even a legitimate company.
Now that I need to return these…regardless of the reason…Looking at their return policy…they are charging 3 fees:
1. There will be a return/cancellation/restocking charge which is 15% of the total transaction payment that includes taxes, shipping cost that you paid for
2. Original shipping fee $35 is non-refundable
3. Their Return label is $20.
So in the end…I get back about 50% of my money from my initial transaction and they get $125 pair of shoes back with no expense from their wallet.
Needless to say…this family will no longer be buying from Kicks Crew. I don't recommend anyone as well because their CS policy isn't customer service. They are penalizing their customers for their inadequate service. There are so many options of retailers that is far superior…these guys won't last with this CS policy.

Sent me the wrong shoes. Sent them back with their label and tracking number. I had to call them after no contact a month later and they said it arrived back. A month later no contact I called them again. They said the shoes actually didn't arrive And asked for me to prove they received them. I said that's THEIR JOB. I used their tracking and I have it recorded THEM Saying it arrived. Another 2 mo the and half of excuses claiming it never arrived. I contacted my bank to do a claim. I called them to tell them I was doing this. "Magically" two days later they "found them" and issued the refund themselves. Despite saying they'd pay for the tariff (which I recorded) they changed and said no. Seemed to be trying to run out the clock on the time frame I could issue a claim with my bank and think if they can be as inconvenient as possible people just won't bother with the hassel

ONLINE SCAM - DO NOT PURCHASE FROM KICKS KREW
I ordered shoes from Kicks Krew and never received them. A few days after the order you will receive an email stating that the item has shipped - and that will be the last thing you will EVER hear from them. NO REFUND, NO SHOES, NO CONTACT.

Overall a horrible experience. I purchased a pair of shoes from Kickscrew and they charged $35 delivery. Then they took 2.5 weeks to even ship it and used DHL which is probably the slowest delivery company. Product arrived, looked worn and I submitted a request to return the item. It took 7 days to even get a reply and this is what I have been told: I wont get my original shipping cost back (understandable) AND they charge $20 for a return label and a 15% return fee. So returning them is effectively pointless. My advice - never order from this company.

Contacted them within 15 minutes of placing an order to try and change the color of the same style sneakers for my niece because my mom made a mistake. They held on to the shoes and my money and we're going to charge me 15% just to change the color of the order and $30 in shipping charges. I hope they go out of business immediately. I should have stopped payment

Ordered a pair of shoes for my 10 year old daughter for Christmas on December 6. December 13 get an order update that the shoes had been shipped by the seller to Kicks Crew for review. CHRISTMAS EVE, receive an email that my order was cancelled because of no inventory by the seller(how if they already shipped my shoes on Dec 13?) and now my daughter doesn't get her shoes Christmas morning. Not worth trying to save $20-30 dollars! Go buy them from a reputable/local company!

Weeks have passed and I don't have my shoes still. Tracking shows them coming from China. So honestly - chances are that they're fake.

Be sure there is no chance you will need a return. Their full return policy is 15% restock on entire total price (includes shipping & tax) + $20 for return label + non refundable $35 shipping. In the end it would have cost me $100 just to return 1 pair of shoes! Not to mention it took me 2 weeks to get them. You have 7 days to return (with hefty fee). This is why people default to bigger companies like Amazon and other. I feel bad for smaller businesses but this is why I will never shop here again. Crazy $$ return policy won't bring me back.