ONLINE SCAM - DO NOT PURCHASE FROM KICKS KREW
I ordered shoes from Kicks Krew and never received them. A few days after the order you will receive an email stating that the item has shipped - and that will be the last thing you will EVER hear from them. NO REFUND, NO SHOES, NO CONTACT.
Good Afternoon, my name is Elina Titajeva.
Absolutely terrible service, not recommend it at all, i ordered pair of nikes, waited them for 2.5 weeks, been extra charged for a delivery as well, which is ridiculous. Pair of shoes did not fit me, i decided to change for a size bigger, so i waited for a response for another one week, answer was -we do not have them in stock. Wonderful, i decided, to return my money back, literally i waited for another one week for a positive answer from a management, i sent them an item 2 weeks ago, payed all delivery fees, plus the company will gonna charge me 15 per cent extra, with no reason, from that amount of money what i payed before. So, i am still waiting for a money refund, however, they are lying to me, that the haven't received anything, at the same time tracking history shows, that they received and signed it 4 days ago. Absolutely horrible and disrespectful service. If i could rate it like a ZERO, i would. My Tracking ORDER NR-KS*******. I have a feeling, that this company are an absolute LIARS and they stole my money!
Weeks have passed and I don't have my shoes still. Tracking shows them coming from China. So honestly - chances are that they're fake.
Do not buy from kickscrew!
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!
Run from these people they are scammers they purposely send the wrong size so when you send it back they charge you a 67 dollar return fee
Horrible customer service and price gouge! Had to pay extra 90$ for duty and they didn't fit! Trash website horrible people do NOT waste ur time and money
Kicks Crew has a rating of 1.1 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kicks Crew most frequently mention customer service, return policy and original shipping. Kicks Crew ranks 619th among Shoes sites.