I've filed complaints with my financial institution, the Federal Trade Commission's Bureau of Consumer Protection, The State of California's Attorney General's Office and the Better Business Bureau, because all of Kicks Crew's online reviews at the Better Business Bureau, Reddit & Pissed Consumer, all share the same fate. As seen in their endless horrible reviews, Kicks Crew takes your money, holds it forever, then weeks later may finally send you either used or counterfeit shoes, but most of the time, after several weeks go by, Kicks Crew finally says they can't fulfill your order at the price they advertised the shoes for and then, will only issue consumers a partial refund.

Even it you get counterfeit or used shoes from Kicks Crew and want to return them, Kicks Crew will deduct an outrageous fee, from your refund, for returning them.

In addition, customers who catch on quickly and cancel right away, Kicks Crew charges a 25% cancellation fee, for doing absolutely nothing. They are now demanding I drop my disputes and only then, will they process a 75% refund. What's even worse than that, is when I tried to resolve this with them and get a refund, I called Kicks Crew Customer Service Department at 833-278-**** and no one, could tell me what I ordered and how much I had spent. When I gave them my order number, they would pretend to look it up, but when I would ask them to tell me what I had ordered and how much was the purchase amount, Kicks Crew Reps became very hostile and proceeded to take sarcastic random guesses, telling me that I had ordered panties, underwear and bras, from a shoe store.

Then Kicks Crew Reps proceeded to hang up on me, 25 times, repeatedly. This is a total scam and Kicks Crew is using deceptive trade practices and fraud, as their business model. Their online complaints are endless. I would highly recommend you run screaming from Kicks Crew and report them, to every possible agency, that you can.

My nightmare started on February 19th, 2025, when I placed an order for tennis shoes, from Kicks Crew, which is an online shoe store, also featured on Shop.

The shoes were $90.00, the shipping fees were $35.00 and the tax was $6.23 for a total of $140.23. I wholeheartedly believed the shoes were in stock and would be shipped promptly from Kicks Crew. The confirmation email from Kicks Crew stated, "Your order has been confirmed, and the seller is preparing it for shipment to our facility for authentication." That was very alarming, because it states Kicks Crew does NOT have any shoes at all and instead, is "attempting" to source shoes purchased from them, from God knows where. I started searching for online reviews immediately after getting that email from Kicks Crew and that is when, every red flag went up and I emailed Kicks Crew on February 20th, 2025, to cancel my order and ask for a full refund of $140.23.

Today is 2/25/25 and Kicks Crew, is demanding I cancel all my disputes for a refund of only 75%. They can kiss my ***