Kicks Crew

Contacted them within 15 minutes of placing an order to try and change the color of the same style sneakers for my niece because my mom made a mistake. They held on to the shoes and my money and we're going to charge me 15% just to change the color of the order and $30 in shipping charges. I hope they go out of business immediately. I should have stopped payment

1. They are not a legit manufacturer but a re-seller who charges up to 40% more than what you can buy these for from a legit seller.
2. They make exchanges and returns hell. They assume you wear the shoes and make you send many pics of the shoes and the box!
They make you pay for shipping both ways and then if you want to exchange they will charge you shipping again + a % 15 fee for the total cost. They insist you agreed on this.
3. The shipping is slow even though it may only be a state away.

If you order and have a problem. Good Luck! Not only will you not find a phone number to talk to a customer service agent. They will KickSCREW you royally on shipping, restocking and other fees. I recommend you find another company.

Sent me the wrong shoes. Sent them back with their label and tracking number. I had to call them after no contact a month later and they said it arrived back. A month later no contact I called them again. They said the shoes actually didn't arrive And asked for me to prove they received them. I said that's THEIR JOB. I used their tracking and I have it recorded THEM Saying it arrived. Another 2 mo the and half of excuses claiming it never arrived. I contacted my bank to do a claim. I called them to tell them I was doing this. "Magically" two days later they "found them" and issued the refund themselves. Despite saying they'd pay for the tariff (which I recorded) they changed and said no. Seemed to be trying to run out the clock on the time frame I could issue a claim with my bank and think if they can be as inconvenient as possible people just won't bother with the hassel

This company is a SHAM! You will spend your good money only to not receive your shoes and have them not answer any of your inquiries or help you in any way. I would suggest going with LITERALLY any other company than this bs one. They even limited my comments on their insta page because they didn't want people finding out how $#*!ty they are and how they are scamming people. STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOIR FRIENDS AND FAMILY!

Can not place orders for multiple shoes. Can not cancel order if size is incorrect. Company charges 15% to cancel orders that are not shipped instead of helping you change the order. Bad experience with customer service.

Be aware that if your shoes needs to be returned ( in our case size issue!) you will be spending 15% of TOTAL TRANSACTION ( not only shoe price), original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
Return, please note our return
Policy below:
Return requests will only be
Accepted within seven days of the
Delivery date
There will be a return charge
Which is 15% of the total
Transaction payment
The original shipping fee is non-
Refundable.
A return postage of USD $20 will
Be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
UsD $176.40
So we have to say goodbye for $81.25!
Crazy! Be aware!
I don't even wanna think how much exchange will cost.

Disgusting irresponsible company. The worst service ever.

I paid for my order. But I didn't receive my order and I never received any response from them. Moreover, I always waited twice as long as the stated waiting time.

I just paid 310$ and got NOTHING!

I will sue this company for violating customer rights.

They canceled the order and didn't refund it in full. When I wrote them they just disregarded my question what I got charged for and said I had to wait 5-10 days for refund. This company is scam

I ordered a pair of Nike Dunks through this platform, above the standard going rate as a Christmas gift. It is now the 20th of March - 3 months later and I still have not received the shoes, or a refund which was requested 2.5 months ago when I recieved an email from the Kicks Crew team saying they couldn't provide the shoes I'd ordered.
These shoes cost me $288 USD, equating to well over $300 AUD and they have never been recieved. To top it off, I have touched base with their support team multiple times since the purchase, and they have still provided a refund. They have even told me "We have reached out to your original payment channel as are still waiting further confirmation and details... which was almost 2 months ago.
My advice, DO NOT SHOP WITH KICKS CREW. They will take your money, and not provide the goods.

You place an order, thinking you snagged a good deal, then two days later you get an email saying order canceled. These dumbasses canceled my order and realized they listed the price "too low" for their likings and then relisted my shoes for $50 more. Such a scam and waste of time. You're better off shopping at actual legitimate companies.

I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(

In couple weeks after you will realize that your order is not even shipped - you will try to contact that chinese scammers and they will tell you that your order is STILL processing. They still need more time to cash your money. You will end up calling your CC and getting chargeback. Stay away!

I feel compelled to share my recent experience with Kicks Crew. A few years ago, I purchased a pair of Nike sneakers that were not only stylish but also highly durable. I wore them daily for two years before they showed any signs of wear. Given this history, I was excited to repurchase the same model.

However, my experience this time was vastly different. After only wearing them 6-7 times to the gym and once or twice outdoors, I noticed the soles of both shoes beginning to deteriorate. Considering it had been only 14 days since I received them, I reached out to Kicks Crew's customer service, hoping for a resolution, especially since the shoes were a $200 investment. To my disappointment, I was informed that I did not qualify for a return or exchange.

Based on this experience, I question the authenticity of the sneakers, especially since my previous pair from another vendor had such longevity. I would advise potential buyers to be cautious and consider purchasing directly from official sellers, such as Nike, who likely offer more robust customer support.

DON'T BUY FROM THEM….It took them way too long to process and ship. I ordered these the first week of December and didn't get it till a week after Christmas. One week prior to Xmas…I sent Customer Service an email about the order…took over a week to even get a response. So I, Ended up buying from another reliable retailer. I started feeling as if Kicks Crew was not even a legitimate company.
Now that I need to return these…regardless of the reason…Looking at their return policy…they are charging 3 fees:
1. There will be a return/cancellation/restocking charge which is 15% of the total transaction payment that includes taxes, shipping cost that you paid for
2. Original shipping fee $35 is non-refundable
3. Their Return label is $20.
So in the end…I get back about 50% of my money from my initial transaction and they get $125 pair of shoes back with no expense from their wallet.
Needless to say…this family will no longer be buying from Kicks Crew. I don't recommend anyone as well because their CS policy isn't customer service. They are penalizing their customers for their inadequate service. There are so many options of retailers that is far superior…these guys won't last with this CS policy.

They are a scam 100%. They don t refund you, they just copy paste then same email over and over. Stay away

! BEWARE OF THIS COMPANY!
I bought Nike air force 1, shadow patchwork almost a month ago. First of all the prices are ridiculous, then it took a little longer than what they claim.
The nightmare started when I decided to exchange the shoes for a different size. Their customer service phone number doesn't work, you can only email them; I guess they have only one person in customer service. I sent 3 emails through the app, nobody ever responded. I didn't get a response until I contacted my PayPal customer Service and filed a claim. Next thing I know, there's an email from that only customer service employee. The ridiculous, unrealistic and stupid exchange policy raises several question about the legitimacy of this worthless company.
I finally decided to end this disgusting nightmare, I don't need no shoes and I surely don't need to do business with a bunch of scammers who call themselves "a company".

Please know that they charge a return fee of 15% of the total price of the commodity, plus a return postage of $20, plus the original shipping is NOT refundable.
How sweet is that!

Way over priced then had to pay another £85 for the UK to deliver them only for the box to be damaged and the trainers clearly look 2nd hand they are dirty