Kicks Crew

Be sure there is no chance you will need a return. Their full return policy is 15% restock on entire total price (includes shipping & tax) + $20 for return label + non refundable $35 shipping. In the end it would have cost me $100 just to return 1 pair of shoes! Not to mention it took me 2 weeks to get them. You have 7 days to return (with hefty fee). This is why people default to bigger companies like Amazon and other. I feel bad for smaller businesses but this is why I will never shop here again. Crazy $$ return policy won't bring me back.

I was really skeptical of this website after reading so many reviews saying that processing took too long and so many people had to request refunds. Thankfully, the shoes I ordered arrived in about a week. The only thing I will say is that it was very expensive and I probably could've gotten them cheaper from another reseller. I think the reason why some shoes take so long to deliver is not a flaw on behalf of Kicks Crew, but the resellers which they are affiliated with. Fast and easy purchase and I'm very satisfied.

If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain

We are having very disappointing experience with this platform. We ordered the shoes 2 weeks ago and till now we didn't get any fit back about the date of delivery. I sent cancelation request three times and there is no answer. This is totally disrespectful service. Looks like frauds l!

I would go half a star if possible. This place is a joke. Over a month waiting on shoes. Unacceptable. Then want to charge a 20% restocking fee for an item THEY failed to deliver

This place is the worst! I ordered a month ago to have in time for Christmas. I have reached out
Multiple times and keep getting the same canned message. Now they marked as shipped but no tracking number so I think they are just trying to shut me up. I doubt I will have this before Christmas if I ever get them at all

Don't order from this place!

I had my delivery stolen because Kickscrew delivery person left the package exposed to the street, even though there was a clear sign directing them otherwise. When contacted, Kickscrew said I should deal with the police.

Wow, do NOT use this company.
Wow, I can not put into exact words of my dissatisfaction with this company, the policy of response and what they consider good business practice. Ordered item on 12/6, no communication what so ever on the order, until 12/18, then, really nothing other then the order was in process, not fulfilled, not shipped, in process. This is 12 working days, and I am not sorry to say this, but on line services are 24/7, you take orders 24/7, you fulfill orders 24/7. Not a hard order, very easy shoes, Nordstrom has the same shoe for $12 more, so they received my business and I cancelled this order. Very bad experience, poorly managed company, not centric to consumer needs or trends.

Amazon has it right...

Date of experience: December 06,2023

I have ordered 4 different times and have been satisfied each time. The shoes take about 7-10 days to arrive, otherwise zero issues.

BEWARE! They took payment for shoes they did not have and now will not refund me. Have been attempting to get refund for weeks on end and keep receiving 1 line reply's and dodging. Please do not put yourself through the same heartache.

Their web-page looks nice & cool and prices are in line with others as shown. I ordered sneakers because I found a model I liked. At the same time, they DO NOT TELL YOU that the product is shipped from Hong-Kong or other place. So that when you get the order you are obliged to pay import tax. On my case it was +40% on top. This is really a sort of fraud as you learn all this when the product has arrived.
Then their customer service tells you that they have zero liability for this and product could be shipped from multiple directions. And even making return they would not refund import tax.

Overall, BAD EXPERIENCE! I feel cheated and their customer service is helpless.

Not only did they cancel my order, but they have also put the item back online for double the price. This is the proof. Nover buy from them. They are a Chinese company and they are cheats. Thank you for shopping at KICKS CREW.

We are sorry to inform you that the item in your order did not pass our verification process and therefore we are unable to ship your order as it is the last pair and we are not able to find a replacement item.

Your order has been canceled and fully refunded. Please do allow 3-5 business days for fund to reflect on your account.

Thank you and we look forward to welcoming you again.

Best regards,
Vivian L. | Customer Experience Specialist
Customer Service Working Hours: Monday to Friday 9:30 am to 10:30 pm EST

Be aware when you want to return shoes to kickscrew.
Kickscrew requires a 15% return fee and a #35 shipping fee, with an additional hidden charge of $20. Upon returning my Mizuno Sorayama shoes, I was charged $110 in return fees. Diespite my conmplint about the undisclosed $20 charge, Kickscrew stated that buyers are accountalbe for all shipping expensive.

TLDR: Shoe price $89, shipping $69, hidden import fee $45 upon delivery, terrible customer service.

My recent experience with KicksCrew has left me thoroughly disappointed and frustrated. What initially seemed like a promising online shopping venture turned into a nightmare of hidden fees, unreasonable wait times, and atrocious customer service policies.

First, shipping is $69 which is utterly absurd but I decided to proceed as I had a coupon code for the site. Adding insult to injury, there was also an import fee of $45 slapped onto my order, only after my item had been shipped. These exorbitant fees were not disclosed upfront, leaving me feeling deceived and taken advantage of.

But the disappointment didn't end there. Upon receiving my order, I found that the items were not as expected. Hoping to return them, I was hit with yet another blow – a 15% return fee. So, if I wanted to return, my $89 shoes, I would need to pay shipping + return fee + import tax myself ($69 + $13.35 + $45) - all for getting nothing.

In summary, my experience with KicksCrew has been nothing short of a disaster. From the exorbitant shipping and import fees to the lengthy wait times and unreasonable return policies, it's clear that this company has no respect for its customers. I strongly advise against shopping here and will be taking my business elsewhere in the future.

DO NOT BUY FROM THIS COMPANY. Bought a $150 pair of tennis shoes + $30 shipping. I am in the US and ordered the shoes in size "10M". In the US, "10M" means 10 MEDIUM (not 10 Men's). The shoes arrived and are easily 2 sizes too big. I was out of town when the shoes arrived and emailed (bc, of course, there is no easy return process) requesting an exchange. I was denied because they have a SEVEN DAY RETURN POLICY. Are you kidding me?! So now I am stuck with a $200 pair of shoes that don't even come close to fitting. Will NEVER buy from this store again and will look for every review site I can get my hands on to let the world know what a terrible company this is.

Overall a horrible experience. I purchased a pair of shoes from Kickscrew and they charged $35 delivery. Then they took 2.5 weeks to even ship it and used DHL which is probably the slowest delivery company. Product arrived, looked worn and I submitted a request to return the item. It took 7 days to even get a reply and this is what I have been told: I wont get my original shipping cost back (understandable) AND they charge $20 for a return label and a 15% return fee. So returning them is effectively pointless. My advice - never order from this company.

Stay away from this company. They only have a seven day return policy. I missed it by two days because I was ill and they refused to take the shoes back. I even ordered another pair because the original ones were too small. I ordered a second pair three weeks ago and still have not received them. #dumb!

The worst online shopping experience I've ever had. Charged $70 for shipping - no review order page. To cancel my order minutes after shipping (when they had not had a moment to pick or pack anything) would have been basically the same amount. I do not recommend.

Ordered a pair of shoes for my 10 year old daughter for Christmas on December 6. December 13 get an order update that the shoes had been shipped by the seller to Kicks Crew for review. CHRISTMAS EVE, receive an email that my order was cancelled because of no inventory by the seller(how if they already shipped my shoes on Dec 13?) and now my daughter doesn't get her shoes Christmas morning. Not worth trying to save $20-30 dollars! Go buy them from a reputable/local company!