Anita K.

Illinois, United States

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Kicks Crew

Shoes

“Be aware of return policy and why it is not public!”

9/11/23

Be aware that if your shoes needs to be returned ( in our case size issue!) you will be spending 15% of TOTAL TRANSACTION ( not only shoe price), original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
Return, please note our return
Policy below:
Return requests will only be
Accepted within seven days of the
Delivery date
There will be a return charge
Which is 15% of the total
Transaction payment
The original shipping fee is non-
Refundable.
A return postage of USD $20 will
Be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
UsD $176.40
So we have to say goodbye for $81.25!
Crazy! Be aware!
I don't even wanna think how much exchange will cost.

Tip for consumers:
Do not order from kickcrew since the sizes are not right and return policy is ridiculous! Taking more than half of your money for return! I don't wanna even imagine how much exchange would cost!

Products used:
Shoes

Service

Value

Shipping

Returns

Quality