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Keto Cycle

How would you rate Keto Cycle?
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Australia
1 review
12 helpful votes
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Disappointing & not worth the money
September 24, 2022

Please don't get sucked in. The app is basic as best. Meal plans are not personal just rotate through. Customer service is average at best, am still waiting for a response to issues I raised after their automated response advised would be 12 hours. Can't make changes to your exercise to allow the meal plans to update to allow for increased exercise. Just letting people know so they don't get sucked in to purchasing.

Date of experience: September 24, 2022
New York
1 review
9 helpful votes
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No notification of renewal
August 27, 2023

Be aware that you will be charged for a renewal whether you realize it or not. There is no notification. It just disappears out of your bank account. Very deceitful. If I owned a company and someone reported this to me, I would gladly refund their money because they aren't using my product.

Date of experience: August 27, 2023
Australia
1 review
5 helpful votes
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This is a terrible app nothing special not Nutrional and definitely not user friendly it would take less time to just plan myself on a piece of paper. Don't pay for it they won't refund or discuss the problems at all.

Date of experience: August 19, 2022
GB
1 review
1 helpful vote
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A classic example in the health & fitness industry of pay before you try, and then if there's any problems, you've got no chance of a refund. It's a sad day when a company cares more about taking money from people than it does to actually offer a service they need.

Date of experience: November 9, 2022
Australia
1 review
6 helpful votes
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Would give a negative score if i could... signed up for this 12 months ago, eventually found it to be a complete waste of time & money so stopped using it... 1 yr later auto renewal kicks in with out any prior contact to advise of renewal or seek input as to why account hasn't been used in 11 months (hidden in T&C's that it will happen)... all they want is access to your credit card details so they can milk it.

Date of experience: September 20, 2022
Texas
2 reviews
14 helpful votes
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I really should have looked for online reviews before purchasing this! Everything 98% of what all of your reviews say, I echo! The recipes and meals are repetitive and not appetizing at all! To top it off they just auto billed me for a new subscription without any prior notification. They could have operated in a totally legit manner and had PLENTY of repeat customers, instead of having to nickel and dime people and get over on them! Absolutely a total scam!

Date of experience: October 13, 2021
Washington
1 review
4 helpful votes
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Poor Customer Service
August 2, 2022

If at any point you decide to cancel after an automatic withdrawal, keep in mind that you will not get a refund. $33 was pulled from my account and a couple of days later I cancelled and requested a refund. They denied my request with just a mention of the terms and agreements I agreed to. Fair enough. There should be a grace period like every single subscription service out there.

Date of experience: August 2, 2022
Michigan
1 review
9 helpful votes
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There are better programs
October 12, 2021

I purchased this and within 12 hours I k ew that this was no at program for me. The meals looked unappetizing and soooo many eggs. I did email right away asking for a refund and they responded quickly, but I could only receive a partial. Buyer beware I guess. There are programs out there like Senza that have a scanner so you don't have to sit and manually put all the calories, fats and proteins etc.

Date of experience: October 12, 2021
Canada
1 review
0 helpful votes
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Avoid this app
March 27, 2023

This app is useless. It will continuously ask for your money to open up more tabs. I literally just threw out 100 bucks out the window. I requested a refund as soon as I saw that it was a rabbits hole, and even though it says they'll refund your money within 14 days, they won't. Do yourself an favour, AVOID like the plague!

Date of experience: March 27, 2023
Tennessee
1 review
11 helpful votes
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I joined for $66. Never found the app helpful. Then I get a notice from Ketocycle that my PayPal account has been charged for another year. Within 12 hours of the email I requested a refund. No courtesy email stating it was up for renewal. The renewal clause is buried in the app somewhere. They would only refund $33. What a horrible way to do business. Stay away from this company.

Date of experience: March 2, 2022
New York
1 review
27 helpful votes
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Do not fall for this
November 6, 2022

Do not fall for this. The plan is nothing really. They charge a lot and don't give you anything other than what you could get from a keto cookbook only it's less easy to use because you can only make substitutions day by day meal by meal if you can find what you want. More disturbing is that they are dishonest. Just read the reviews at Better Business Bureau. They won't provide promised refunds, and they misrepresent things.

Date of experience: November 6, 2022
GB
1 review
2 helpful votes
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I thought they would offer me a good way to lose weight. I paid my subscription then discovered it was far too complicated and time consuming. I asked for a refund and it was refused. I explained it was not suitable - they refused to refund me. I gave up and forgot about it. Unfortunately they still had my details and they charged me again last week! I wrote after a few days when I spotted the transaction and they basically said - hard luck, you did not officially cancel. We are keeping your money - again!
I have totally wasted £120 I can ill afford.

Date of experience: April 22, 2023
Florida
2 reviews
2 helpful votes
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Horrible
November 14, 2022

I just joined. The app does not work. It won't log meals. I contacted them and they are having IT issues. I will not be renewing. I'm still going to try to get a refund. Please don't waste your time on this.

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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First, The app itself is dumb, full of information you can get anywhere on the net for free, so its a waste of money. Second, there is an automatic renewal clause, and you best do it before they recharge your credit card, or they will not give you a refund, even if you call on the renewal date, they are unwilling to help you. Buyers Beware

Date of experience: October 12, 2022
Florida
1 review
1 helpful vote
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This is a sad company that is quick to take your money but when a mistake has been made they leave you out in the cold. They are not accommodating, nor do they even offer to help you with your mistake. Please walk away from them and find other programs that really support their clients.

Date of experience: September 12, 2022
Missouri
1 review
5 helpful votes
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Terrible Cancellation Policy
August 31, 2022

I signed up for the 6 month plan but cancelled within an hour of signing up. I knew quickly that this was not going to work for me. The app was not easy for me to use and I did not like it. When I called the company, per their policy, I was told they will only refund half of the 6 month charge. How would I know if I liked the app without seeing it? Find a 7 day free trial app!

Date of experience: August 31, 2022
New York
1 review
0 helpful votes
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Still An Amazing App!
February 19, 2022

I have been using this for a couple of weeks and it really helps keep track of my fitness routine it is also very useful for people that are on a keto diet and want to improve their physical health and well being altogether. I would highly recommend!

Date of experience: February 19, 2022
GB
1 review
0 helpful votes
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Great little app for not just a keto based diet, but everything that revolves around it for actually taking charge of your health and fitness. I love the fact its a two way street; you need to be honest with the app and it'll tailor a plan to fit you and your needs. The recipes are great; they're realistic and affordable, and the daily exercises are the sort of thing you can easily do in the office or at home. I've seen a lot of fitness apps and this one is one of the most user friendly.

Date of experience: March 8, 2022
Australia
1 review
0 helpful votes
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Practical app
December 20, 2021

I installed this app and found that it contains really good delicious meal recipes that helps us to stay healthy. It gives a proper guidance on the portions of meal you should be consuming on each meal or on a daily basis.

Date of experience: December 20, 2021
Canada
1 review
3 helpful votes
Follow Brenda R.
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I have had the plan for 2 weeks and still cannot access more than a few days at a time. The ingredients are a few and varied, which is great BUT ridiculous to think I will go shopping every other day for 1 ingredient because THEY cant be bother to unlock more than a week at a time. I don't know anyone that want to or has the time to go. 4 emails and a live chat later, still no results. If you have nothing but time and enjoy travelling to the grocery store before cooking, this is definitely the plan for you.

Date of experience: May 6, 2022

Overview

The company presents a mixed reputation based on customer feedback. Positive remarks highlight the app's helpful features for beginners in the keto diet, including useful meal tracking and an appealing interface. However, significant concerns arise regarding customer service, particularly around auto-renewal practices and difficulties in obtaining refunds. Many customers report frustration with being charged despite cancellation attempts, and the lack of clear communication regarding billing cycles exacerbates dissatisfaction. Overall, while the app may be beneficial for some, the company's customer service approach leaves much to be desired, leading to a general wariness among users.

This summary is generated by AI, based on text from customer reviews

service
200
value
196
shipping
100
returns
147
quality
186
This company does not typically respond to reviews
+97