Has anyone received their money back from this fake, awful app?

asked by Linda B. on 7/2/21

2 Answers
Thumbnail of user kareng2378

No, haven't heard anyone get back their money for this hopeless app.

Helpful  (2)
Thumbnail of user lorrainef204

Yes. I just heard from them:

"Hello, Lorraine,

Thank you for your reply.

There is no other way to get charged than by purchasing the product.

Out of courtesy, I have issued a full refund for your payment and your bank should process it within the next 14 days. We kindly ask for your patience as it takes some time for the bank to process the transaction.

Please let us know if the refund gets delayed. We will be happy to assist you further.
Kind regards,
Akvile
Keto Cycle team"

(I had tried to purchase the 3-month plan for $33. The charge failed to go through twice, I tried to initiate it again and was charged $66. They refused to believe that I didn't do it on purpose or give me my money back. I told them I would dispute the charge in BofA and add my negative review to the ones already on BBB and Consumer Reports. Then I got the passive-aggressive "out of courtesy" email.

Helpful  (0)

Add your answer

Ask a question

Get answers from the Keto Cycle staff and other customers.

Have a question about
Keto Cycle?
Post Review