• Keto Cycle

Keto Cycle

Overview

Keto Cycle has a rating of 2.22 stars from 355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Keto Cycle most frequently mention customer service, credit card, and meal plan problems. Keto Cycle ranks 286th among Diet sites.

  • Service
    196
  • Value
    192
  • Shipping
    99
  • Returns
    143
  • Quality
    182

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.3%
Positive
3
Neutral
0
Negative
45
97
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The app is awful, the customer service is terrible and the recipe book is useless.
  • It has way too many ingredients per meal and added main ingredients to each meal plan that I don't like.
How would you rate Keto Cycle?
Top Positive Review

“I love this app”

Jane M.
9/7/22

As a newcomer on the keto diet, I particularly appreciated how this app gave me a personalised diet meal plan and progress monitors. It provided a free-thinking, highly customised, and simple-to-follow keto regimen that assisted me in getting the body and health I so much wanted. Additionally, it assisted in my significant weight loss, blood pressure reduction, and mood improvement. Many thanks for this fantastic app.

Top Critical Review

“Beware of the auto billing”

Kevin O.
2/17/24

Careful with the auto billing as they will give a low cost offer and then charge you for a year a couple months later without warning. Then refuse to fully refund as their policies are all sales are final. Feels like the only reason you do this is bc I a good amount of profits are customers 'accidentally ' purchasing based off some low cost marketing offer.

Reviews (355)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31) meal plan (36) credit card (17)
Thumbnail of user kimberlys2999
1 review
0 helpful votes
April 8th, 2024

I purchased this app in the morning, tried using it and got very frustrated. Its app development is terrible. The meal plans and recipes don't easily adjust for number of servings and it's impossible to delete meals you want to skip; you can only change them. I contacted customer service to get a refund a few hours later. They said they do not give refunds, even though I'm very disappointed. TERRIBLE policy! If you are looking for a solid, user-friendly app, go with CarbManager. It's also a fraction of the price!

Products used:
App

Service
Value
Returns
Quality
Thumbnail of user kholmesmcgov
1 review
6 helpful votes
February 17th, 2024

Careful with the auto billing as they will give a low cost offer and then charge you for a year a couple months later without warning. Then refuse to fully refund as their policies are all sales are final. Feels like the only reason you do this is bc I a good amount of profits are customers 'accidentally ' purchasing based off some low cost marketing offer.

Products used:
App

Service
Value
Returns
Quality
Thumbnail of user alainar24
1 review
0 helpful votes
March 27th, 2024

I signed up for this program and within less than 12 hours, I knew it wouldn't work for me. It has way too many ingredients per meal and added main ingredients to each meal plan that I don't like. It gives the option to change the meal, but I still got ingredients that I didn't like and would be difficult to find. I asked for a refund and was denied. Unless you really like to cook with several ingredients and want to spend alot of money on meals, recommend not purchasing this plan/app. They say they have a 14 day refund if you don't like it,but they won't refund your money.

Products used:
Application with meal plan

Thumbnail of user donnas3972
1 review
6 helpful votes
January 12th, 2024

I did not find the app to be user friendly at all. Site auto renews after 1 year. Within the 2nd day of $198 annual renewal hit my bank, I cancelled subscription and requested a refund, which has been a painful process. To date, have received refund and sadly suspect I never will. Buyer be ware

Thumbnail of user rodneyg17
2 reviews
5 helpful votes
January 20th, 2024

I signed up 2 years ago and ended up not using the app at all.
I missed last years automatic renewal for $60, but saw this years one.
They were unwilling to refund the recent charge even though I contacted them immediately.
Don't sign up.

Tip for consumers:
There is automatic renewal. no refunds

Products used:
nothing

Service
Value
Returns
Quality
Thumbnail of user jamieferren8
1 review
1 helpful vote
September 7th, 2022

As a newcomer on the keto diet, I particularly appreciated how this app gave me a personalised diet meal plan and progress monitors. It provided a free-thinking, highly customised, and simple-to-follow keto regimen that assisted me in getting the body and health I so much wanted. Additionally, it assisted in my significant weight loss, blood pressure reduction, and mood improvement. Many thanks for this fantastic app.

Tip for consumers:
Follow the apps instructions and don't deviate from them.

Products used:
I ended up using the app which provided me with a great diet plan.

Service
Value
Quality
Thumbnail of user rcwellscny
1 review
8 helpful votes
December 30th, 2023

They have a poor app and poor website and sucker you into using PayPal and then NEVER contact you to tell you they will renew and when…. Every legit service will tell you the service will be renewed…. Anyway, I got renewed, contacted them within an hour of the renewal to be told no refunds. There are much better keto helpers out there - don't be suckered by the daily marketing campaign and discounts. If you do, cancel right away!

Tip for consumers:
Not worth your time or money! NO CUSTOMER SERVICE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyn483
1 review
10 helpful votes
September 15th, 2023
Verified purchase

I purchased the APL and immediately knew I wasn't going to like it after looking at the food options. I contacted support to cancel and get a refund for the app that same day but they REFUSED to give me back the money since the app wasn't "faulty" they are not looking to please customers just get their money!

Service
Value
Returns
Quality
Thumbnail of user chrisr1699
1 review
0 helpful votes
March 8th, 2022

Great little app for not just a keto based diet, but everything that revolves around it for actually taking charge of your health and fitness. I love the fact its a two way street; you need to be honest with the app and it'll tailor a plan to fit you and your needs. The recipes are great; they're realistic and affordable, and the daily exercises are the sort of thing you can easily do in the office or at home. I've seen a lot of fitness apps and this one is one of the most user friendly.

Service
Value
Quality
Thumbnail of user marybethh52
1 review
4 helpful votes
February 7th, 2024

Be sure to note your subscription date, because they automatically bill, and if you miss by a day they will not refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevenk15
1 review
4 helpful votes
December 31st, 2023

Apart from being bombarded with this is your last chance... don't tell anyone marketing until you cave in... trying to get a refund is nigh on impossible... I got 50% after asking for a refund 4 days in, due to not being able to cook food and being time poor workig 84 hrs per week... I WILL NEVER SIGN UP TO KETO CYCLE AGAIN! High pressure sales team... steer clear, watch you tube vids to get ideas from. Zero trust in this rip off company

Tip for consumers:
If I didn't know better I'd say these people were trained by Jimmy Swagert

Products used:
None, i do not like pressure sales

Service
Value
Thumbnail of user brettc331
1 review
16 helpful votes
August 29th, 2023
Verified purchase

Very complicated and time consuming, plus the menus they provide require loads of ingredients at very small quantities, not at all suitable for someone living alone. Shopping lists are ridiculous, where can you buy 30 grams of bacon and 80 grams of mince? Buy a pack and have to weigh it out yourself, and the remainder goes bad because you cant eat it 2 or 3 days in a row. When I asked for a refund as the diet was advertised as simple which it definitely is not - I was refused. Not great customer service either.

Products used:
none

Service
Value
Returns
Quality
Thumbnail of user dmcgilloway
1 review
3 helpful votes
February 21st, 2024

As noted in many reviews here the app is worthless. Their business practices are a scam. You'll receive a renewal charge after a year but you won't receive any advance notice that the charge will be made. It just shows up on your credit card. I noticed the charge right away and contacted them immediately to cancel the subscription that I didn't know I had, and asked them to refund the charge. 2 days later they responded that my so-called subscription would be cancelled but there would be no refund, even though I told them on the same day the charge was made. That's what is commonly called a SCAM! A reputable business would let you know that the renewal charge was coming and give you an opportunity to cancel. Or at the very least, they would offer a refund after sneaking this charge onto your card. But not Keto Cycle! They have a good thing going here by snagging your money and not giving it back. Don't make the mistake I made! It's a worthless app and a company whose business model relies on people not realizing they are subscribing to something and not refunding once they realize it.

Thumbnail of user louiseb805
1 review
27 helpful votes
November 6th, 2022
Verified purchase

Do not fall for this. The plan is nothing really. They charge a lot and don't give you anything other than what you could get from a keto cookbook only it's less easy to use because you can only make substitutions day by day meal by meal if you can find what you want. More disturbing is that they are dishonest. Just read the reviews at Better Business Bureau. They won't provide promised refunds, and they misrepresent things.

Tip for consumers:
I should’ve checked the reviews at better business bureau. I’m not the only one who was taken in.

Products used:
None. I asked for a refund as soon as I looked at their app.

Service
Value
Returns
Quality
Thumbnail of user elizabeths3883
1 review
3 helpful votes
January 13th, 2024

I started Keto Cycle last year. It was hard for me. It was overwhelming. When I asked for a refund they refused to refund. It was back & forth with emails. It's unfortunate.

Thumbnail of user juliec2585
1 review
4 helpful votes
February 8th, 2024

Do not join. Charge you after you cancel. Refuse to credit account. Taking steps with credit card company.

Tip for consumers:
Other apps out there. Use them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pierreb214
1 review
13 helpful votes
August 5th, 2023

I subscribed to this app last March, forgot to cancel the subscription which got renewed automatically with a deduction of 66 EUR from my PayPal account. I immediately contacted Keto Cycle asking for a refund and they refused hiding behind GTC's and not caring about their customer and personal health reason for not using the app. As I was trying to make my point they just slapped the chat door at my face and suspended the conversation. Very disappointed!

Service
Thumbnail of user lakesick
1 review
7 helpful votes
December 19th, 2023

These are a bunch of recycled recipes you can get anywhere online. Would not waste money on this app. Also they will not tell you when your billing cycle is up and will not refund you any of your money unless you cancel 48 hours before your renewal. Do not recommend.

Thumbnail of user bethm878
2 reviews
14 helpful votes
April 1st, 2023
Verified purchase

I wish I had read the reviews on this site prior to purchasing. The negative reviews are right on. You cannot try the app until you purchase it. Meal logging is tedious. You can only log food by weight, which is not convenient. You cannot substitute ingredients on the recipes. Customer service maliciously misunderstands your concerns when you write to them. They will not refund your money. They run you in circles. I am out $100 for a year subscription to an app that is absolutely useless to me.

Tip for consumers:
Meal logging is tedious and requires you to know the weight of all items. The provided recipes cannot be modified.

Products used:
This is an application. There is a 14 day refund policy but customer service will deny your request and continually "address your concerns" incorrectly.

Service
Value
Returns
Quality
Thumbnail of user lizcomeau
1 review
14 helpful votes
June 17th, 2023
Verified purchase

I signed up for $66 in June of 2022, then my life got crazy and I completely forgot about it. One year later I get a charge on my card for $66. I did not even recognize the business. So I searched back through my emails and saw that purchase from a year and for about 3 days they emailed me reminders about logging in to start the program and then NOTHING. Not ONE more email for an entire year. Just a charge for $66 and a refusal to refund. Canned, unsympathetic responses. Companies like this RELY on people to forget the charge is coming. Disgusted.

Service
Value
Returns
Thumbnail of user kekeo1
1 review
0 helpful votes
November 19th, 2021

Not what I expected but great app. I will definitely share. Very informative app and it worked well for me. Thank you

Thumbnail of user patyontz0426
1 review
9 helpful votes
August 27th, 2023
Verified purchase

Be aware that you will be charged for a renewal whether you realize it or not. There is no notification. It just disappears out of your bank account. Very deceitful. If I owned a company and someone reported this to me, I would gladly refund their money because they aren't using my product.

Service
Value
Returns
Quality
Thumbnail of user carlae135
2 reviews
6 helpful votes
December 19th, 2023

I spent hours and hours on the app trying to find meal plans. They don't explain much of anything just give you meal plans. The shopping list tells you to buy one but, Bacon 0.7 ounces. I reset the food plan many times one said it couldn't come up with a plan. I asked for simple meals for lunch a d they had me coking salmon and.chicken for lunch. When I asked for a refund the wanted a screen shots and even sound recording. I also ordered their supplement said it was on its way but never got an email as they promised. I plan. To take this to the Ohio Attorney General. I had to buy two books just to figure out how the keto plan worked they do not provide any Information on how it works it is just an app with a Facebook group full of clueless people.

Products used:
Diet app

Service
Value
Shipping
Returns
Quality
Thumbnail of user marceaul3
1 review
3 helpful votes
February 9th, 2022

Before using this app I was sluggish and tired all the time and was sure it came from my diet and eating habits but just didn't know where to start or what to do. Since using keto cycle I have tons more energy, I'm way more alert at work and at home and of course my diet is completely different. I highly recommend keto cycle if you want to make a change in your life and get back on the right track fast,

Thumbnail of user mariliat3
1 review
5 helpful votes
September 15th, 2023

First of all, make sure you know exactly how to cancel your membership. They don't make it very clear or easy like Weight Watchers. Once they charge your card they won't refund your money. The recipes are easy but boring. I couldn't eat all the fat (butter, etc). The app is not easy to work with if you want to add your own meal. I have friends that follow other plans and are more pleased such as custom_keto_challenge. You only make one payment and much more affordable and then exchange recipes on instagram. Good luck on your journey.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user ugniusz
Ugnius Z.
Typically does not respond to reviews

How do I know I can trust these reviews about Keto Cycle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Keto Cycle?