Keen & SocialReviews 113

NOTE: Not even a one star! As my title says, they sent no return label. So, in order to have this item returned from Ontario Canada, it would cost me $22.00 Canadian dollars, so it is not worth sending back! The material is thin, cheap, and this item hangs like a bag! This item is the worst item I have ever ordered online and this company is the worst company also! I have tried to contact them, and they keep saying they are reviewing my order / complaint! Like other reviews are saying, do NOT purchase from Keen and Social unless you want to ripped off for your money. GARBAGE ITEM!

I should have known better having seen this "Londoner" product advertised on Facebook - The page suggested it was a US product/site but when shipped it came from China and that explained everything. I bought this early as a Christmas present for my wife but the material quality, cut and everything about it was so poor I couldn't give it to her. Made an attempt to contact the customer service department but no response so rather than embarrass myself or insult my wife it found its way into the bin - Avoid this company at all costs

My worst ever online shopping experience. I can only echo what everyone else has said about this appalling company. Waited 2 months for the londoner hoodie to arrive before sending emails and facebook messages that were routinely ignored. Tracking info was also non existent. After emailing again telling them they had 7 days to respond before I pursued a claim through PayPal and still getting zero response I made a claim. They still didn't respond to me but when PayPal stepped in they responded saying the tracking info showed my item had been delivered. WHAT TRACKING INFO? There wasn't any! The number given to track my parcel wasn't recognised. Almost 2 weeks after escalating my claim with PayPal I received the item this morning. It's ok but nothing like I expected... the material is extremely cheap and nasty. Certainly not worth the over $40 paid for it but I can't be bothered pursuing an item not as described claim and will just take it on the chin as a LESSON LEARNED.

I ORDERED AN ITEM AND IT TOOK 2 MONTHS TO GET IT AND IT WAS SO HORRIBLY MADE AND WAYY TOO SMALL THE SIZES ARE NOT TRUE TO USA SIZE. THEN I TRIED TO RETURN IT AND ASKED FOR 2 MONTHS FOR AN ADDRESS AND FINALLY GOT IT, THEN IT COST ME 24.00 TO RETURN TO CHINA! NOW I AM BEGGING FOR MY REFUND, I SHOULD HAVE JUST KEPT IT AND ATE THE MONEY I SPENT ON IT NOW I AM OUT DOUBLE! DO NOT DO BUSINESS WITH THESE PEOPLE I AM SEEKING LEGAL ACTION

I'm so very sorry that I ordered anything from this company. But I'm glad I only got 1 thing from them! I ordered 2 sizes up & the hooded high low sweatshirt fit horribly. I wish there was a way that I could return this item & get my money back! SHAME on INSTAGRAM for allowing SCAMMING COMPANIES, such as this, to advertise their products on their website, without fully investigating them & denying their false/scamming company to be allowed to post on their site! Just like they check the content of whatever we (members) post before we post anything that they consider inappropriate before actually posting & even if it's already posted, they delete it. Lol. Sorry for the long message.

This company is a FRAUD. I don't even know where to start. 1) The clothes don't look anything like the picture 2) If you email them you automatically get an automated email, they WILL NOT email you back 3) If you want to ship the item back you have to email them to receive the RETURN ADDRESS, which at that point you will only get an automated email.

Just be smart. Read the reviews. I was lucky that paypal reimbursed the cost of the items I purchased after 2 months of trying to get a refund from Keen and Social. Don't waste your time, energy or money! This company brings an entirely new meaning to the word SCAM.