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Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
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Texas
1 review
5 helpful votes
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NEVER CALL ALICE RUNYON!
February 18, 2022

She's fake and she stole my money and didn't even answer my question. Then she blocked me to ensure I couldn't leave a review please I'm telling you DO NOT call her.

Date of experience: February 18, 2022
Keen P. Keen.com Rep
over a year old

Hi Jay, I'm sorry to hear that this happened to you! First of all, thanks for taking the time to let us know what made this a bad experience.
We’re working our hardest to make Keen the best platform, so it's always disappointing to hear that you weren't happy.

Please reach out to us at reviews@keen.com, and let us know that you left this review here and we’ll work to make it right.
Thanks Again!

California
1 review
4 helpful votes
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Be very very careful
February 26, 2018

Keen.com (the website) does not give a tinkers damn about you. They have teams of lawyers (barf) to make totally certain you have the slightest chance of any recourse or looking the "advisor" in the eye.

Ask "what did the cat say", where you lost your car keys: go for it. If you ask anything of importance to your mental emotional health you better be damn sure you have prior experience with the advisor you are asking. A small number of them have authentic skill and also wisdom and integrity. A very small number of them. Many or most have sketchy / partial skill, they may care about your well being but have limited authentic insight. Many are totally half assed and do not give a flying $#*! about you.

That is also the stance of the business, the website. They do NOTHING to weed out the people calling themselves "psychic" who are malicious only wanting to profit. Some have some ability, skill but use it to manipulate you for money without the slightest concern for your well being. Our culture, our legal system regulats psychogists, medical doctors, and other professions. Psychics are a grey area, culturally we have no ability to measure the qualifications and especially the ethical qualities of these people.

You need to be very careful because Keen.com doesn't give a damn about you.

This knowledge I gained at great expense.

Date of experience: February 26, 2018
Connecticut
1 review
8 helpful votes
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Some good some bad
December 31, 2015

I have one reader that Ive stuck with for a long time shes great and shes been 95 percent which to me is pretty darn good, Ive called a couple flaky ones too stay away from the high per min ones I tried a few and they were frauds imho. I tried Carrabien psychic and they were terrible and I did not like California Psychics at all either. I actually prefer Keen just carefully read the feedback see how long they have been on the site, stay away from the high dollar and the really low ones too I called a couple under 2.99 and yeah get what you pay for. Mine changes 4.99 she only goes up if she has to and it minimal, she follows up and if she knows you are low on funds and you really need her she throws you some free time and she always answers my mailings. Just dont spend more than you should, I know I did a few times because my reg wasnt on and I regreted it, keep a budget and dont go out of it, at my darkest point I called to feel better, my reg told me just send her a mail because shes not a leech

Date of experience: December 31, 2015
Massachusetts
1 review
0 helpful votes
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Professional Psychics
July 20, 2022

Accurate psychics who have helped me through the 'dark night of the soul' moments in my life. I've been using Keen for over 10 years.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hi Marisol,
Thanks for taking the time to leave us your feedback. I'm glad to hear that you've been enjoying Keen and have found many helpful advisors! We're certainly glad to have you for 10 years!
Cheers

Texas
1 review
3 helpful votes
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Save your money
September 21, 2019

They're reading for fortune off a computer screen. Save your money. Its a total scam. I would strongly suggest staying away

Date of experience: September 21, 2019
Keen P. Keen.com Rep
over a year old

Hello! We're sorry to hear your experience wasn't a positive one but we encourage you to continue searching for the right advisor for you. Please reach out to our Customer Service Team at support@keen.com or 877-Keen-Help who will be happy to assist you in finding the right advisor. We look forward to speaking with you.

Australia
1 review
0 helpful votes
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Readings
June 3, 2022

I love keen but unfortunately the last few readings have been inaccurate hopefully the next reading will be more accurate

Date of experience: June 3, 2022
Keen P. Keen.com Rep
over a year old

Hi K. L.,
Thanks for taking the time to stop by and give us your feedback. It's great to know that you love using Keen, but I'm sorry to hear that your recent readings haven't quite hit the mark. Please feel free to reach out to us at reviews@keen.com with a little more information about the readings you were not satisfied with. Be sure to mention this Site Jabber review and we'll work to make things right.
Cheers!

North Carolina
1 review
8 helpful votes
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December 22,2020: I get a Ping message from an advisor that I had ONLY ever left 5-star feedback for. I spent a FORTUNE with her. This is the message I get (after I had made the decision to no longer call her and stopped responding to her e-mails because she was 100% WRONG about something that to me was BIG. Here is the not-so-nice Christmas message verbatim: "You need professional help! I'm just sorry it took me so long to catch on." Now, this was from the the "psychic" that calls herself "Lady Esmeralda". Here is ONE of the things she was wrong about. My husband was over-charged by a thousand dollars by a new and unscrupulous dentist. "Lady Esmeralda" (as well as two other "psychics" on Keen ASSURED me that I would not have to pay more than a few hundred dollars to the dentist after we provided our documentation from our dental insurance provider, our payment records, and other documentation to prove that we did not, in fact owe the dentist ANY OTHER MONIES. Well, guess what? We had to pay every penny of the thousand bucks to the dentist, even though it was a bogus charge or risk having our credit ruined, and that is not something we are willing to do. She was wrong about some other things as well. You are better off talking to your dog, or a friend. At least, you would still have your money in your pocket. It took a while for me to learn, but I am DONE with Keen. Really, a SERIOUS waste of money.

Date of experience: December 22, 2020
Keen P. Keen.com Rep
over a year old

Hi Dee, we're very sorry to hear about the experience you had on Keen last year. We agree that the message you highlighted here was not appropriate. Our Trust & Safety team is devoted to addressing issues such as this and we encourage users to reach out to them should they have an experience like the one you described. We take these issues seriously and will absolutely address instances of harassment and abuse. We also want to note that the question you asked about your dental bills would likely be classified as a legal or medical question via our User Services Rules Policy, which advisors on Keen are not permitted to answer. We ask users seeking advice to please not ask questions that are medical or legal in nature. Along with this, we will and do reach out to advisors on the platform who violate this policy. We hope you'll give Keen another try in the future, there are many great advisors on Keen who are running their own unique businesses. That said, if you encounter issues that are in violation of Keen's policies, please let us know and we'll address them.

Canada
1 review
6 helpful votes
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All liars
Fairytale spinners
You will spend thousands and become addicted to the lies.
Just save yourself the heartache

Date of experience: September 4, 2018
California
1 review
0 helpful votes
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Great
July 8, 2022

My experience has been great so far. The advisors always answer all my questions and they are not slow

Date of experience: July 8, 2022
Keen P. Keen.com Rep
over a year old

Hello Michelle,
Thank you for stopping by to give us a review. I'm glad to know you've connected with great advisors on Keen!
Cheers

Mississippi
1 review
0 helpful votes
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Comfort
August 18, 2022

My experience has been pleasant overall. Keen provided reassurance and guidance through a very difficult time in my life.

Date of experience: August 18, 2022
Keen P. Keen.com Rep
over a year old

Hi Ow W.
Thanks for taking a moment to leave us your review! I'm glad to know that the advisors you've spoken to have provided you with the reassurance and guidance you were looking for.
Cheers!

North Carolina
1 review
1 helpful vote
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I am very dissapointed
October 17, 2015

I need a refund, this person used 16 minutes without giving me a reading. I am very dissapointed. Allthough she claims to take care of the refund i am not sure thats going to happend.

Date of experience: October 17, 2015
TT
1 review
0 helpful votes
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I'm satisfied with many of d agents even I call in... they try their utmost best to assist... D advisor I choose is always on point

Date of experience: April 13, 2022
Keen P. Keen.com Rep
over a year old

Hey G. J.,
Thanks for stopping by to leave us a review. It's great to hear that you've made a great connection with your advisor and that they continue to offer you the guidance you're looking for. We're glad to have you with us!
Thanks again.

Canada
1 review
0 helpful votes
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Disappointing
September 13, 2023

Got charged twice. Advisors were very rude and not very helpful. Only answering in rhetoric questions. Useless

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2023
Florida
1 review
1 helpful vote
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Customer Service
June 5, 2022

You cannot tell how a reading will go, but Keens customer service has been very good and I will always suggest them

Date of experience: June 5, 2022
Keen P. Keen.com Rep
over a year old

Hi Candice,
Thanks for stopping my to leave us a review! It's great to know that even when a conversation doesn't quite meet your expectations, you feel like our support team has your back. Thanks for being a part of what makes Keen the best!
Cheers!

Nevada
5 reviews
4 helpful votes
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1) blocked by psychics unexpected or been blindsighted
2) only once in a while get monthly of $10 or $25 credit to my account
3) only get credit if issue of reading with Keen
4) psychics are not tested will get average 10% accuracy from most psychics
5) Spent about $12,940 on their readings since Jul 2018 this time in hoping each time someone will be almost 100% accurate
6) Had asked for $750 refund of it but all they tell me is we credit every 30 days is all they will help me on
7) Gee got lucky that being a super high paying Keen looks like they had one time of $100 credit to do phone consult to nosey your business is what I had learned from their calling for this credit
8) Keen's IT is awful when calling or texting psychic, is too long to re-up payment or trying to add more money or it shuts down and sometimes psychics will leave on you
9) Other keen partner, like Oranum, Psychic Guild and possibly other ones will come to your email with promos to get you to buy but their psychics are awful too
10) Asked for one of psychics for refund $45 due to their on the side reading of meditation didn't happen and now I'm stuck with not getting it back

Watch out for KEEN and few other psychics out there! You're wasting your money unless you find a legit psychic that cares what you're spending for an accurate and honest read!

Date of experience: November 22, 2018
Kelli S.
New Mexico
1 review
4 helpful votes
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I agree this site is a scam. There are only a handful of real readers but the rest don't have any psychic ability. I can't wait for the lawsuit

Date of experience: August 31, 2017
California
1 review
2 helpful votes
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There's an old saying if you let somebody sell you a diamond necklace for a dime, chances are you don't have a necklace worth a dime. And I bought into the whole psychic addiction. I found three of them that I like, i'm not going to mention names, two men one woman, and if you're reading this you know who you are The woman that I talk to seem to be the best and most intuitive to my situation so I kept calling her. And there was one thing that all three of them predicted that did not come true, there's a couple of things that kind a happen what she predicted that's why started to trust her more. Until yesterday. My situation was over two months ago I had a falling out with this woman that I cared about and ask if she was coming back in my life, she said in time she will, but not the way I want her to and that's something I can predict, but I liked her reassurance, here's where she lost to me, just before I was going to end the call yesterday she suggested I try some love ritual with a glass of wine honey and other ingredients, I said what the heck. I tried keeping up with her, trying to type everything in, I asked her if she could email me the instructions. She said yes. Waited a while no email, I called her back yes paid for another call, I asked her to email me again said if there was a charge I pay, she said no charge. Emailed her a couple of more times no response. Although I thought it was kind of ridiculous from the start, The fact that she didn't email me back, says it all, talking about praying on the vulnerable. I know this is entertainment but it's also a waste of money. If any of what the psychics said comes true I'll retract the statement, maybe even pay them a bonus. My psychic prediction tells me that I probably won't have to do that. As of now I am removing this app from my phone!

Date of experience: April 12, 2016
Georgia
1 review
0 helpful votes
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Love Keen
April 19, 2022

I have had a great experience with this site. I love when they give funds to you. It stands up to it's name

Date of experience: April 19, 2022
Keen P. Keen.com Rep
over a year old

Hi Rose,
Thanks for taking a moment to give us your feedback! I'm glad to know you've had a great connection with your advisors on Keen.
Cheers!

California
1 review
0 helpful votes
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Keen feedback advisor are great
March 25, 2023

I have tried several different advisors some are not as good as other's. Once you find your to go advisor stick with that advisor they will guide you

Date of experience: March 25, 2023
Keen P. Keen.com Rep
over a year old

Hi Angie,
Thank you for taking a moment to leave us your review. I am sorry to hear that some of your readings were not as great as others. I am very happy to know that you stick with your go-to advisor for guidance. Thanks for being a part of what makes Keen great!
Cheers

Kentucky
1 review
1 helpful vote
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Horrible
January 16, 2018

Never used cards was doing laundry telling me whatever... never will call again.Don't waste your money

Date of experience: January 16, 2018