Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.
A lot of people have anxiety, and problems managing it. Keen exploits the emotional vulnerability of people struggling to get a handle on the emotional pain that comes from worry. The less unethical "advisers" may try to leech just a bit of money at a time, and add some healthy, supportive concepts. But Keen will let anyone with a phone sign up, and does very little oversight. The business draws unethical people who are willing to con other to make a buck.
If they offered a talk line for simple emotional support and life guidance, the hook wouldn't be a strong and they'd rake in less money.
The reviews that rate the "psychics" are perhaps the most insidious because they give the impression that it's possible to buy knowledge of the future. It's not. Whatever intuitive skills people have, no one can predict reliably or with clean accuracy.
Avoid this business. There are many resources, many of them free, for help with anxiety or OCD, or abandonment issues - whatever compels vulnerable people to get sucked into this vile business.
The psychics that i have spoken with are great, they tell you what they see. They don't waste your time and money by asking questions, and if needed, explain the situation as they see it.
I am sorry to say this but the reading was totally off nothing that i was told would happened... very misleading and completely off the mark think twice
I always turn to Keen for advice when I cannot decide where to turn. I have several trusted advisors who are very accurate.
Thanks for taking the time to leave us your feedback. We're glad to hear that you've been enjoying Keen and making great connections with your advisors! We're certainly glad to have you. Cheers!
Keen advisors tell you what you want to hear. Out of all I talk to nothing was true or came true. It's fake! Then some give dates which nothing happen it's crazy how they lie to you.
Hi M T,
Thanks for stopping by to leave us a review. I'm so sorry to hear that your readings have not been great. I would like to invite you to contact us at reviews@keen.com from the email that is on your Keen account. Please let us know that you left this review here on sitejabber and we can work on making things right.
Have a great day!
Advisors are fine. What's with the
Sitting fee each time. I can see a monthly fee with that advisor but each time? I've cut back on my calling A LOT
Thanks for taking the time to stop by and give us your feedback. It's great to know that you enjoy connecting with Advisors on Keen, but I'm sorry to hear that you have been unhappy with the session fee. We have forwarded your feedback to the appropriate departments for review and consideration. Additionally, please feel free to reach out to us at reviews@keen.com with a little more information about your experience (be sure to mention this Site Jabber review) and we'll work to make things right for you. Thanks again!
Dont go Liz Andrews James she will waste your min and money I chat with her and she was takeing so long to write she a fake psychic she didnt know what she was going about she scam they need hire real psychic not fake that waste people time and money
I thought I would give this 'psychic' site a try based on a recommendation from someone I know to be an intuitive like myself to see if they had some insight on an energy level. I used the $2/10minute coupon and chose one of the 'gifted advisors' and found the advice to be nothing more than an astrological reading, which is something I avoid. As soon as I noticed I made that comment in the Chat window and apparently it was funny to them.
On a matter of principle I requested a refund and got this reply:
"Thanks for taking the time to submit a satisfaction guarantee request. Were sorry that you were dissatisfied with your conversation with____ and have forwarded your feedback to the appropriate teams.
At this time, this conversation does not meet the Satisfaction Guarantee eligibility guidelines. While we are not able to grant your request, we are happy to help connect you with another one of our gifted advisors."
It saddens me to realize that after my 10 minutes was up the site waited for me to refill my wallet and although I left realizing I was more psychic than this person, others would not.
Most of the readings are accurate, help and guide me know the future. It helps me relieve when I do not know what is going on. I feel good when i talk to the psychics. Some of them sooth me.
Hey P.M.,
Thanks so much for taking the time to leave us a review. It's great to hear that you've made a great connection with your advisors and that they continue to offer you the guidance you're looking for in the times when you need it. Thanks for being a part of what makes Keen the best.
Cheers!
Keen.com is a scam!
They have these high prices for the psychics and the psychics talk extremely slow so that your time can run out and you'll have to add more money! Then when you want a refund for their crappy $#*! service, they want to only give you $25 NO I WANT MY ENTIRE $#*!ING REFUND! They have one psychich that chargers $25/minute suppose you want a refund from her and you talked for 10 minutes and you only get $25 back, they keep the rest... you do the math, THEN they only give it back to you as a credit NO I WANT MY MONEY IN MY BANK ACCOUNT they're stealing people's money! They need to be shut down!
Expensive enough now wanna add session fees, advisors aren't always the best and if that's the case you only get ONE refund or credit… which is ridiculous i would say 3 be more reasonable
This site charged my account for money i did not authorize. There is no live customer support and no live way to resolve customer concerns. Do not us this site. It is unreliable and unethical.
I love Keen. My advisor is always available if needed. I love how user friendly the site is and the overall experience is amazing. Wonderful advisors.
Hi Jody,
Thanks so much for stopping by to let us know about your experience. It's great to know that you love using Keen and have connected with some amazing advisors. We love to hear that!
The only one I trust to speak with on Keen is YourPathInLt her name is Anna and she has been Accurate every single time I have spoken with her not only that but she picks up on things that are going on in your life or things that are about to happen and she will tell you what she's sees with out you telling her what is going on because she already knows you just asked your questions and she spreads out her cards and tells you what's happening and what's going to happen she does not keep you on the phone and she does not waist your time. I have spoken to other Advisors who were some what accurate but was also wrong about other things they have told me then there have been other Advisors who were just completely wrong so if you want a genuine true accurate psychic reading Everytime call YourPathInLt if she is not available arrange a call with her trust me you will not regret it.
What's going to happen is youre going to be told the first 10 minutes is 2 dollars, it's going to seem real and engaging at the time, then they are going to send you a voice automation that says pay as you go. AT THIS POINT THEY WILL BE CHARGING AN ABSURD AMOUNT OF MONEY were talking like 5 dollars a minute. And the support team will tell you an automated voice prompt is telling you this during the conversation. They dont... I LOST 200 DOLLARS, THE SATISFACTION GARAUNTEE IS THEY PUT THE MONEY BACK INTO YOUR KEEN ACCOUNT TO GET RIPPED OFF AGAIN, THERE IS NO UPPER MANAGEMENT THAT WILL TRY TO HELP, AND THEY DO NOT EXPRESS EFFORT OR CONCERN... THIS IS PRETTY MUCH THE EQUIVALENT TO GETTING RIPPED OFF BY A MODERN GYPSY
I only spent $120 -- $100 for a few chats and then $20 to finish another. All I can say is -- they were WRONG on all accounts, despite having glowing reviews and five star perfection! They were OK in terms of picking up my energy but failed on predictions.
This is a typical Keen exchange:
You: I have a choice between job A or job B. Which do you think I should take and why.
(You may be thinking A offers more $ but B has shorter commute or that B had what appeared to be a nightmare boss and A ha more potential to fulfll your long term career goals. A psychic should be able to provide clarity to help you make your decision Instead this is what you get:)
Keen: You are a really positive person and would do well with whatever you choose. You're a great people person and will excel at either.
You: I am stressed at work. What can you tell me in terms of dynamics here.
Keen reading: Things aren't going as well as you would like but if you hang in there, things will improve.
You: (watching the clock ringing up $1.99 + per minute and realizing you are getting $0 in terms of value and wasting your hard earned money on BS.)Do you see a new job offer coming soon.
Keen: within one week.
One week goes by... nothing. Another week. Nothing. Another week. Nothing. Too late to get a refund. Call the reader back and you have to pay more money to tell them how money spent on them had no accuracy. If you voice discontent with the reading, you get blocked and blackballed and no reader will take your call or if they do, hey will screw with your head ON PURPOSE.
Stay away from these frauds.
When it comes down to it they protect even the dodgy readers. At tiemsthey have given me a refund for a bad reading or getting cut off before the 3 minutes that doesnt allow you to leave feedback, this time they didnt refund me. This site is gambling BUYER BE VERY AWARE
I am a real bonafide psychic, have been for 40+ yrs and went to Keen recently to supplement my income. To be on the top pages, you have to bid for placement... and there are these shills paying (supposedly as much a $82 per click to keen). I was bidding $15 per day, and they were taking out as much as $42 per day from my account, would not answer my calls and emails, would not refund my overcharges, and people call me and cant connect, or they are talking with minutes left and the call gets disconnected. Yes there are bad people pretending to be psychics on Keen, but these people seem to be WORKING as shills for Keen, not actual freelancers. Customers may think Keen is ripping them off, but trust me they are also ripping off the readers. Tonight I pulled the plug. With their fees (about 65% of every call, plus bids, another 10%) I have for the past two months paid keen to be listed and gotten almost no calls, and over charged clicks, it has cost me money to be online with no return from my investment. I have 5 star ratings from good customers, but now they are being blocked, I guess so the shills can take them. They are ripping EVERYONE off. Someone needs to shut them down. Its a scam all around.
The psychics aren't real & lie. They tell you what they think you want to hear & lead you on & on for years & no predictions happen a total waste of thousands of dollars
Hi Nika,
I am so sorry to hear that you've had a bad experience on Keen. I thank you taking the time to leave this review and appreciate you letting us know that your readings have not been great. I would like to invite you to contact us at reviews@keen.com from the email that is on your Keen account. Please let us know that you left this review here on Sitejabber and we can work on making things right.
Thanks again
Don't believe in psychics...believe in yourself, don't listen to others, only yourself... I've done an experiment, asked 5 different psychyics and been given different answers. Don't recommend
Hi Anna, we're sorry to hear that you spoke with a few advisors who provided different answers to your questions. We care about your experience and would like to review this further to see how we can help. Please contact us at reviews@keen.com with more information about your conversations. We thank you for taking the time to provide your feedback!
Answer: The reasons the good ones leave is because they are not appreciated nor treated well. I spoke to 3 different psychics from 2 different sites, and oh boy the stories I heard. Not just about how they were treated but also the "rules" they had to abide by to basically screw over the customer. I just kept thinking, "How is this legal?" Well I guess that little note at the very bottom of the screen that says "for entertainment purposes only" is their way out for everything. Fyi, I happened to open a special offer today. It was from a company I never dealt with but it was $1 for 10 min so I figured sure why not. Normally I just delete them. The gentleman that did my reading BLEW my mind. First he asked me what I wanted to talk about and I paused because I didn't know how to start and he immediately jumped in and spit out three very particular (meaning not like 1. You took a show 2, etc... lol) things that I did or happened yesterday and today. He said it so fast I couldn't even speak. There are very few good and trust worthy readers that I know I can count on for sure but never did I experience someone like him. I would start saying a sentence and he would finish it. And trust me I'm not new to getting readings but this was something else. I'm curious about your guy, I'm going to try him out one day. Thanks. And btw, this is my first day using sitejabber so I'm not all too familiar. Is there a place where I could message you his info in private?
Answer: It's usually impossible to find a way to contact most of these sites (unless you're Jewels H). Not that contacting them will get results. Btw, has anyone used Meet Your Psychic? I thought (for some reason) they may be good and legit so I payed $30 for a 30 min reading as a first time caller and the reader I chatted with knew nothing. For example, I would ask "do you see me getting a new job anytime soon?" Response "if you keep on filling out those applications you should, try craigslist." Me: "Do you see me changing fields?" Reader: "I don't do fields." WHAT? So it lasted 5 min and in their policy they state that if you can't seem to connect, just hang up by 5 min. Can't find a number, sent two long emails about how unhappy and that I needed help... chirp chirp nothing. So I paid for the max time, had a ridiculous 5 min-I don't know what to call it and I'm screwed.
Answer: I'll do a free reading for you here I know the struggles of being a single parent. <3 AllMyAngels
Answer: They are basically saying that they can cancel the account at any point in time, and for any reason without having to give us an explanation as to why they are canceling it.
Answer: The same happened with me. Career cancelled with a touch of a button under some clause of 3B?
Hi Sissy,
Thanks for taking a moment to give us your feedback! I'm glad to know you've had a great connection with your advisors on Keen and that you can trust them to give you guidance when you need it.
Cheers!