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Keen.comReviews 277

2.4

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Keen is a trusted network of talented spiritual advisors who are dedicated to empowering lives by helping people discover answers to their most pressing questions, gain closure, find their purpose in life, and more. No two experts in our community are alike as they each have their own personal touch when it comes to providing intuitive and spiritual services. We just celebrated our 20th anniversary — two decades of providing clarity through intuitive advice — and we wholeheartedly believe that we are the leading psychic network in the industry.


keen.com
Founded in 1999
San Francisco, CA
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Keen.com Reviews Summary

Keen.com has a rating of 2.4 stars from 277 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 34th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61

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Missouri
8 reviews
53 helpful votes
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I can't seem to find the ones that I liked. When I called and ask about it. I was told that we can not divulge that information. There were many that really were good like Dream Maker. Sox, General Perception, Divine Readings, Realist... Now I can't find any of them. I don't know what to think about it all. You can not believe the feedback as it seems to be so fake. It seems like most just want to tell me what I want to hear. Who can you trust... Its unbearable. I got to thinking about it and I think I talk to the same person several times under different accounts under different names. You never know who you are talking too. It seems like all the real psychics are no longer there... Maybe for good reason. Maybe that is it... A real psychic would not belong to a site like this. I don't know. All I know is that the scam artist are the ones in power... All about money and looking out for there own.

Date of experience: April 12, 2018
Connecticut
1 review
4 helpful votes
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Frauds and fakes
April 3, 2018

In 2001 I began the cycle of calling. Was told that he was my twin soul, kinder mate, etc. Was told that we would be married. Fast forward to 2018. None of the many predictions I was told by any of the psychics on Keen ever happened. I called all the top rated ones.

Date of experience: April 3, 2018
Texas
1 review
3 helpful votes
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Inaccurate Psychics
March 16, 2018

My advisors told me that He is my soulmate/twin flame... he is not dating anyone. Not just one person... but many advisors just telling you what you want to hear. And when nothing happens, you come back again to ask them again (and then get charged again). If I was an advisor... I'd say all the good things too to make you feel good and scam you in that same exact way. BE CAREFUL. So my soulmate ended up engaged and married! When my many advisors told me that he's not dating anyone. So WRONG.

Date of experience: March 16, 2018
Canada
1 review
4 helpful votes
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This site has become a total piece of $#*!. While once I was a big supporter of this site I no longer am. I was harrassed so viciously and repeatedly by the same ring of readers and their friends for years, and especially the past year it got worse. I even notified them about the restraining order against this woman and her husband who work on keen also, still they did NOTHING to protect me. All of the harrassment and mental and emotional abuse i went through caused severe PTSD, which I had already suffered from in the past but got much worse. I believed many people on KEEN ARE actually bashing certain readers who arent a part of their groups in order to drive down keens reputation further, so they can boost their own business on other websites online they have created. THIS IS A HORRIBLE COMPANY. No ethics and they will wrongfully dismiss you for complaining and allow abuse and harrassment against their readers to transpire at a very high level. STAY AWAY. They also dont screen their readers and the fact some other sites may say they do - ive actually seen a photograph of people I know on those sites with a recording of a totally different readers voice! So some of those sites are just as bad!

Date of experience: March 10, 2018
California
1 review
4 helpful votes
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Be very very careful
February 26, 2018

Keen.com (the website) does not give a tinkers damn about you. They have teams of lawyers (barf) to make totally certain you have the slightest chance of any recourse or looking the "advisor" in the eye.

Ask "what did the cat say", where you lost your car keys: go for it. If you ask anything of importance to your mental emotional health you better be damn sure you have prior experience with the advisor you are asking. A small number of them have authentic skill and also wisdom and integrity. A very small number of them. Many or most have sketchy / partial skill, they may care about your well being but have limited authentic insight. Many are totally half assed and do not give a flying $#*! about you.

That is also the stance of the business, the website. They do NOTHING to weed out the people calling themselves "psychic" who are malicious only wanting to profit. Some have some ability, skill but use it to manipulate you for money without the slightest concern for your well being. Our culture, our legal system regulats psychogists, medical doctors, and other professions. Psychics are a grey area, culturally we have no ability to measure the qualifications and especially the ethical qualities of these people.

You need to be very careful because Keen.com doesn't give a damn about you.

This knowledge I gained at great expense.

Date of experience: February 26, 2018
Canada
1 review
3 helpful votes
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I thought I would give this 'psychic' site a try based on a recommendation from someone I know to be an intuitive like myself to see if they had some insight on an energy level. I used the $2/10minute coupon and chose one of the 'gifted advisors' and found the advice to be nothing more than an astrological reading, which is something I avoid. As soon as I noticed I made that comment in the Chat window and apparently it was funny to them.

On a matter of principle I requested a refund and got this reply:

"Thanks for taking the time to submit a satisfaction guarantee request. Were sorry that you were dissatisfied with your conversation with____ and have forwarded your feedback to the appropriate teams.

At this time, this conversation does not meet the Satisfaction Guarantee eligibility guidelines. While we are not able to grant your request, we are happy to help connect you with another one of our gifted advisors."

It saddens me to realize that after my 10 minutes was up the site waited for me to refill my wallet and although I left realizing I was more psychic than this person, others would not.

Date of experience: February 20, 2018
New Hampshire
1 review
2 helpful votes
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I made a big mistake and for the first time I went to a psychic. Yes, it was my fault and I lost money. I asked the psychic about my recently passed husband. She told me that he was standing right next to her and that he was very sad to leave us. She said that he is waiting to cross over and is here but cannot communicate.So I said to her I am sad that he is so sad. She then said just a moment God is talking to me. She then came back and said that Dan is waiting his turn to see him and that he will be able to contact me in 2 weeks. Are you kidding me or what, God was talking to her? I was still polite to her because I am the one that went into the website so I got burned. I knew the bible talks against psychics no matter if they have crucifixes and pictures of Jesus all over the place. I still went to one and got these answers. I know you love your deceased relative or friend very much and want to hear from them just as I do but please don't get taken like I did. I learned our loved one will let us know they are around in time. We have to be patient although it is hard.

Date of experience: February 18, 2018
Germany
1 review
2 helpful votes
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Fraudulent
January 27, 2018

This site charged me hundreds of dollars unlawfully. Ten withdrawal daily for 4 days. Never will I use it again. Not the first time either

Date of experience: January 27, 2018
Kentucky
1 review
1 helpful vote
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Horrible
January 16, 2018

Never used cards was doing laundry telling me whatever... never will call again.Don't waste your money

Date of experience: January 16, 2018
California
1 review
3 helpful votes
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Stay Away
January 9, 2018

So, i used their 10 free minutes and reached for 3 different people... all were wrong and seemed to be reading a script. I asked about my love life, specifically a girl that just broke up with me recently... they said I WAS GONNA MARRIED HER! STAY AWAY...

Date of experience: January 9, 2018
California
2 reviews
6 helpful votes
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Keen is Great!
January 8, 2018

I have been being reading with several different advisors on Keen for many years. And they have all been great! I have only spoke to customer service a few times, but they were very helpful also... I recommend it!

Date of experience: January 7, 2018
New Jersey
1 review
2 helpful votes
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I came across Keen while browsing an astrology site. I had just entered a new relationship and I had so many questions about the future. Keen seems legitimate at first, but it's a total scam. I would not give much credibility to the advisors. I never received any solid insight, just very vague responses. Hardly any predictions came to fruition and often times the advisors would leave me more confused. When I fought with my partner I asked advisors when we would speak again. The answer was always, "Give him space and he will come to you" or "Soon I think 1-2 days". Nothing concrete or legitimate.

While looking at Keen reviews after spending hundreds of dollars on the site, I read about Marlene from Caribbean Psychics. I was so skeptical at first but I jumped the gun and scheduled a reading from her. It was the best decision ever. Marlene was spot on with her insight. Didn't ask me anything, didn't ask for my birthday either. Only needed my partner's name. She was able to describe him to a T. Since my reading with Marlene I feel so at peace. I highly recommend you ditch Keen and schedule a reading with a legitimate, real person like Marlene.

Date of experience: January 6, 2018
India
1 review
1 helpful vote
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Absolute Fraud
January 5, 2018

I asked 'RexFrederick' if the job im gonna going to take is fine for future? He said fine, i was laid off after 2 months, thye purpose is purely defeated, i was charged $80, he wantedly made is wait to get the answers. Guys dont believe this site.

Date of experience: January 5, 2018
Indiana
1 review
3 helpful votes
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During a rough several years, I let myself get sucked in to this scam, and had my savings leeched dry. Keen has zero oversight -- just about anyone can sign up to be an "advisor" -- and the satisfaction guarantee is a joke. They started a $10 minimum deposit, and you have to have spent $6 on a reading before you can leave feedback.
I closed my account after I reached a scammer so obvious that I couldn't brush it off. Because I spent $5.97 I couldn't warn other callers about the rip-off.
Avoid this site -- you'd do better to just set your money on fire, because at least you wouldn't have the added negativity of the toxic nonsense the so-called advisors shovel at you.

Date of experience: December 16, 2017
District of Columbia
1 review
3 helpful votes
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What psychics say
December 11, 2017

I only spent $120 -- $100 for a few chats and then $20 to finish another. All I can say is -- they were WRONG on all accounts, despite having glowing reviews and five star perfection! They were OK in terms of picking up my energy but failed on predictions.

This is a typical Keen exchange:

You: I have a choice between job A or job B. Which do you think I should take and why.

(You may be thinking A offers more $ but B has shorter commute or that B had what appeared to be a nightmare boss and A ha more potential to fulfll your long term career goals. A psychic should be able to provide clarity to help you make your decision Instead this is what you get:)

Keen: You are a really positive person and would do well with whatever you choose. You're a great people person and will excel at either.

You: I am stressed at work. What can you tell me in terms of dynamics here.

Keen reading: Things aren't going as well as you would like but if you hang in there, things will improve.

You: (watching the clock ringing up $1.99 + per minute and realizing you are getting $0 in terms of value and wasting your hard earned money on BS.)Do you see a new job offer coming soon.

Keen: within one week.

One week goes by... nothing. Another week. Nothing. Another week. Nothing. Too late to get a refund. Call the reader back and you have to pay more money to tell them how money spent on them had no accuracy. If you voice discontent with the reading, you get blocked and blackballed and no reader will take your call or if they do, hey will screw with your head ON PURPOSE.

Stay away from these frauds.

Date of experience: December 11, 2017
Pennsylvania
1 review
3 helpful votes
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What's going to happen is youre going to be told the first 10 minutes is 2 dollars, it's going to seem real and engaging at the time, then they are going to send you a voice automation that says pay as you go. AT THIS POINT THEY WILL BE CHARGING AN ABSURD AMOUNT OF MONEY were talking like 5 dollars a minute. And the support team will tell you an automated voice prompt is telling you this during the conversation. They dont... I LOST 200 DOLLARS, THE SATISFACTION GARAUNTEE IS THEY PUT THE MONEY BACK INTO YOUR KEEN ACCOUNT TO GET RIPPED OFF AGAIN, THERE IS NO UPPER MANAGEMENT THAT WILL TRY TO HELP, AND THEY DO NOT EXPRESS EFFORT OR CONCERN... THIS IS PRETTY MUCH THE EQUIVALENT TO GETTING RIPPED OFF BY A MODERN GYPSY

Date of experience: December 5, 2017
New York
4 reviews
28 helpful votes
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Stay Away!
December 1, 2017

Last year I was engaged to a very charming professional man. I had readings with Keen, Oranum and California Psychics. All three told me that this was my soulmate and that I would have a Happy marriage. At that time a good friend paid for a reading with Caribbean Psychics who told me not to marry this man because he was violent and the outcome would be disastrous. I didn't want to hear that and I believed the other 3 psychic hotlines. I got married and less than 2 months into the marriage my "soulmate" and husband ferociously beat me over something stupid. I had a lot of physical damage and I am getting an annulment. I did contact that lady at the Caribbean Psychics to let her know what happened.
I

Date of experience: December 1, 2017
Wisconsin
1 review
5 helpful votes
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This advising site take your money and make you look like an idiot. They are totally fake. An scam where peoples like me expend money to hear lies after lies. No wonder so many bad reviews. They should be shut down those impostors. Wake up peoples and dont call keen.com or your money will be a waste. They dont deserve not even one star. Thieves

Date of experience: November 30, 2017
Australia
1 review
21 helpful votes
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Very costly
November 21, 2017

I have been a member of Keen for more than 1 year now. At first, I thought it was an amazing set up. I've had quite a few readings / consultations over the past 18 months or so. Only some readers have been accurate, the others I think just make up their stories. Although it seems real at the time. So all the predictions which have been given in my readings rarely come true. Secondly, I don't hop on as much these days because the final cost is so expensive. For example, a 34 minute reading at $1.99 per minute is approx $68. The final cost including Keen charges were $92.00. That is a rip off and turns me off from using their services regularly again. No discounts, nothing. Not happy. So I will only come on here when I need to these days as you just don't know how accurate the readers are and whether or not it is really worth it. Sorry Keen.

Date of experience: November 20, 2017
Texas
1 review
4 helpful votes
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I just don't understand how the "psychic" that I spoke to kept telling me that I want a strong woman in my life, when I in-fact am a GAY MALE! When I told her how wrong she was, she then said, "Oh, I don't see gender"... WTF! I want my money back

Date of experience: November 3, 2017