business logo of Keen.com

Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Michelle B.
Unfollow Michelle B.
Send Message
Share Review
Report Review

Readings
April 13, 2022

I have pretty decent experiences with keen. Cant get on as often as I would like due to costs but when I do I am pretty happy

Date of experience: April 13, 2022
Keen P. Keen.com Rep
over a year old

Hi Michelle,
Thanks for taking the time to leave us your feedback. I'm glad to know that you've had a good experience overall, but would like to invite you to reach out to us at reviews@keen.com to give us feedback on how we can give you a 5 star experience in the future. Please mention this sitejabber review and I'll be sure to pass that feedback along so we can work to make Keen the best!
Thanks again!

Illinois
1 review
0 helpful votes
Follow Aimee T.
Unfollow Aimee T.
Send Message
Share Review
Report Review

Keen History
July 20, 2022

I been using keen since the year of 2012 and present. Keen guidance helped me to the road of success and love.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hi Aimee,
Thanks so much for stopping by to leave us your review. It's great to know you're enjoying Keen and have found great success in the guidance provided! Thanks for being a part of what makes Keen great for almost 10 years!
Cheers

Texas
1 review
0 helpful votes
Follow Craig S.
Unfollow Craig S.
Send Message
Share Review
Report Review

Rude and demanding
October 14, 2015

SHe wil only speak to you if you hire right off the bat or she WILL HNAG UP ON YOU. SHe FEELS that whether or not she is connected to what you ask about she should get paid either way. He asked me to repeat my question seven times after hire, refusing to ever actually answer it remotely... it was a one word answer that after 20 minutes... she would not answer... lastly she is rude and demanding and did not see anything about this situaiton correctly... and never once looked up at anything I wrote... so she never heard anythign I said to her at all... she is NOT in tune and DOES NOT CARE ABOTU CLIETNS. She DOES HOWEVER CARE ABOUT MONEY... becareful she is very evil.

Date of experience: October 14, 2015
Maryland
1 review
3 helpful votes
Follow Chris A.
Unfollow Chris A.
Send Message
Share Review
Report Review

Lies and fakes
November 4, 2018

This is a waste of time and money. They are not accurate and do not have any predictions. This is a scam.

Date of experience: November 4, 2018
Texas
1 review
0 helpful votes
Follow Isha S.
Unfollow Isha S.
Send Message
Share Review
Report Review

Reconnected!
July 12, 2023

My advisor has always been accurate and it's been soothing to my nervous system. It's always been 100% worth the price!

Date of experience: July 12, 2023
New Jersey
1 review
3 helpful votes
Follow Gregory P.
Unfollow Gregory P.
Send Message
Share Review
Report Review

Disappointing
October 6, 2015

Disappointing, i asked specifically not to be sent straight to invoice after reading, and was sent straight to invoice...

Date of experience: October 6, 2015
New Hampshire
3 reviews
0 helpful votes
Follow Amaranta R.
Unfollow Amaranta R.
Send Message
Share Review
Report Review

My adviser is clear, concise, yet very caring and honest. She does not tell me what I want to hear, but rather things as they are.

Date of experience: November 9, 2023
Keen P. Keen.com Rep
over a year old

Hi Amaranta, we are so happy to hear that you have found an advisor that is clear and concise while being very caring and honest! We appreciate you taking the time to leave a review and thank you for being a part of our Keen community!

Virginia
1 review
7 helpful votes
Follow Dann h.
Unfollow Dann h.
Send Message
Share Review
Report Review

www.keen.com
December 18, 2019

They delete your account for no reason at all this website is a joke! I have spent over $500 with these people!

Date of experience: December 18, 2019
North Carolina
1 review
2 helpful votes
Follow Zulma T.
Unfollow Zulma T.
Send Message
Share Review
Report Review

Fraudulent
January 27, 2018

This site charged me hundreds of dollars unlawfully. Ten withdrawal daily for 4 days. Never will I use it again. Not the first time either

Date of experience: January 27, 2018
Texas
1 review
0 helpful votes
Follow Barbara A.
Unfollow Barbara A.
Send Message
Share Review
Report Review

A+
June 22, 2022

Lovely ppl are nice and some time on point that my i keep call but 1 thing. Wish we get more free min

Date of experience: June 22, 2022
Keen P. Keen.com Rep
over a year old

Hi Barbara,
Thanks so much for taking a moment to leave us your review. Since advisors are running their own businesses on Keen, they individually decide when to send out free minutes. I hope that helps.
Thanks again!

Australia
1 review
3 helpful votes
Follow Cee T.
Unfollow Cee T.
Send Message
Share Review
Report Review

Overpriced
February 26, 2023

I've had it with this app. Overpriced con jobs where the so called psychics tell you lies and stories they made up.

Date of experience: January 27, 2023
Keen P. Keen.com Rep
over a year old

Hi Cee,
Thanks for taking the time to leave us a review. I'm so sorry to hear your readings weren't the best. Please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Have a great day!

New Jersey
1 review
0 helpful votes
Follow Monica E.
Unfollow Monica E.
Send Message
Share Review
Report Review

Happy but…
April 13, 2022

I love my favorite advisors just wish it was cheaper or get some rewards for using keen on a regular basis

Date of experience: April 13, 2022
Keen P. Keen.com Rep
over a year old

Hi Monica,
Thanks for dropping by to give us your feedback. I'm glad to know that you love your advisors, but sorry to hear that we're not quite living up to your expectations.
I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again

Arizona
1 review
1 helpful vote
Follow Elaine N.
Unfollow Elaine N.
Send Message
Share Review
Report Review

Keen's app is very outdated and some psychics are fake. Many of them also have no customer service skills.

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2023
New Jersey
2 reviews
1 helpful vote
Follow No U.
Unfollow No U.
Send Message
Share Review
Report Review

It is so sad and disappointing what I have been told by some of the psychics. I don't understand why someone would even say that to me. I mean I could understand if the advisor was truly a psychic and that is really what they picked up on and saw happening for me - but they were NOT psychic. Some of them have said things that hurt me soo bad and made me cry. If only I knew back then that they were completely full of sh--. I should have honestly just went with my own gut feeling and intuition because I was right! Only two of the psychics were correct.

There are so many advisors with profiles that are CLEARLY scammers. You can tell by their profile picture! Seriously. If it looks like a professional headshot, it's more than likely a stock photo. Lol, I tested my theory one time and reverse searched and the "psychics" profile photo was on shutter stock and tons of other websites. I mean i get it, its one thing if you don't want to show your face. But don't show someone else's face AND make your headline so obvious that you barely no English! Come on keen. I know an amazing psychic who wanted to get on keen for over a year or so and can't because they are not accepting applications and (choose to) have thousands of frauds and scamming a-- liars representing them instead.

Annie Heaven and Momma Judy - by the way. Those are the only psychics that I have read with. Annie Heaven absolutely blew me out of the water, and I am so glad I got to read with her. Momma Judy and I didn't get to talk long but she was right about what she was saying and it was stuff she could not have just pulled out of her a-- or known any other way!
I found Annie Heaven by reading someone else's reviews one day on ThePsychicReviews. And i am so thankful that person left that review because I would have never known to read with her! Hopefully someone reading this sees my review and can appreciate me for it!

Date of experience: May 18, 2023
Colorado
1 review
2 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Nothing came true
October 18, 2015

I like this reader but nothing i have ever been told by her has ever come true. Which disapoints me.

Date of experience: October 18, 2015
North Carolina
1 review
3 helpful votes
Follow clair t.
Unfollow clair t.
Send Message
Share Review
Report Review

KEEN IS A RIPOFF. I WAS ON KEEN AND LADY ESMERALDA WAS MY ADVISOR. SHE TOLD ME A FEW THINGS BUT THE SHE LIED TO ME ABOUT A TEACHER. I DO NOT RECCOMEND THEM ANY LONGER.THE BEST WAY IS TO MANAGECOUR LIVES THAT WILL BENEFIT US NOT LOSE MONEY. ANTHONY ONE OF THE CUSTOMER SERVICE PROPLE JUST CALLED ME ABOUT MSKING A RETURN CALL IN HIS SARCASTIC VOICE. YOU SEE SOME OF THE CUSTOMER SERVICE PEOPLE ARE JUST A BAD AS THE KEEN ADVISORS. KEEN ADVISORS HAVE LEARNED TO TELL YOU WANT YOU WANT TO HEAR AND KEEP YOU COMING BACK.

Date of experience: December 31, 2018
Canada
1 review
0 helpful votes
Follow Tracy T.
Unfollow Tracy T.
Send Message
Share Review
Report Review

Good
July 7, 2023

It took me a while to find the "sign in" button. It wasn't easy to navigate and find since the changes that were made to the website.

Date of experience: July 7, 2023
Keen P. Keen.com Rep
over a year old

Hi Tracy,
Thanks for dropping by to give us your feedback. I truly appreciate your honest feedback about navigating the new website and I'll be sure to pass that along so we can work to make Keen the best. Have a great day!

Colorado
1 review
7 helpful votes
Follow R G.
Unfollow R G.
Send Message
Share Review
Report Review

I have mixed reviews about this site. I have used for some years off and on. I recently realized how out of control my use has been like an addiction due to a bad break with a person who is clearly a Narcissist. I had many say great things about him which is incorrect. He's a bad person who uses and abuses women. I did get blindsided by this person who misrepresented himself I went in to deep depression and therapy. I was not told exact info. So many did not deliver correct info on the lies, cheating and deceit.
This added to my misery and clarity of my thoughts.
I There should be limits on how many calls a day or minutes period. Being depressed and hearing fantasies from readers you can use bad judgement spending to broke.
There needs to be laws passed to keep this from happening.
I should have restitution for my depression making repeated multiple calls a day when your not in your right mind also suffering PTSD. You'll repeatedly call for positive support. This is BAD NEWS!

Predictions didn't happen as stated by tons of readings over a year.

Earlier on I could get better refunds as much as the cost of the call. But then pretty soon I was getting updated terms and conditions to be acknowledged and then the refunds changed to the 1x a month for $25 credit that's a joke especially the amount of money I spent. Credit should be cost of the call. This would weed out the weaker advisors who cannot be real and deliver the right info. It's also a talent on how you give advice with people whom are sad, distraught, vulnerable etc. Some cannot deliver the information in a way that helps, it actually hurts people. It seems they let anyone join and your risking waste of money when you get a one who is not very good or a fraud.

Date of experience: November 7, 2018
New Jersey
1 review
4 helpful votes
Follow Malin S.
Unfollow Malin S.
Send Message
Share Review
Report Review

SCAM
October 17, 2021

SCAM SCAM SCAM! If you do the free trial they WILL 100% charge you and take your money! DO not use this site at all! They are already being sued!

Date of experience: October 17, 2021
Keen P. Keen.com Rep
over a year old

Hi Malin, we're sorry to hear that you experienced a billing issue back in October. We have two primary promotions for new users, a Three Free Minutes promotion and a 10 Minutes for $1.99 promotion. These promotions are exactly as described in their names, there are no catches or hidden fees. We do, however, give users the option to continue their conversations at their advisor's chosen rate once the promotional minutes have expired. Our advisors work for themselves and set their own rates, so what you pay after a promotional rate has expired is dependent on who you choose to connect with. Based on what you are describing, it sounds as though you opted to continue a conversation after the promotional minutes expired, likely using our Seamless Pay feature. We're not sure if you chose to contact our Customer Support team about this billing issue but they will be happy to go over any billing questions you might have. We also want to point out that there are no lawsuits pending against our business, not in relation to this issue or any other.

Florida
1 review
0 helpful votes
Follow Arizona X.
Unfollow Arizona X.
Send Message
Share Review
Report Review

Great experience
May 19, 2022

I have spoken with several advisors and 98% see the same thing, all have been kind.

Date of experience: May 19, 2022
Keen P. Keen.com Rep
over a year old

Hey Arizona,
Thanks for taking a moment to leave us your review! I'm glad to know that the advisors you've spoken too have given you some great guidance with kindness.
Cheers!