Tam L.

I got my account shut without me knowing this before I made a dispute of charges even though the timing came in later that the charges I found out were not disputed yet but was told by them, via email. I warned them ahead of time that if they don't resolve some of the charges will file complaint and or do reviews online but now will file complaint after they disabled my account for good. Their psychics can't seem to be accurate on their reads most times and I spent $$$ on them have paid off most on my bill but they're wanting more from me, kind of like sucking life out of me.

I went there Mar 23,2023 and realized the whole store seem to change by where things are as well as the CS - Darryl seem to outgoing to customers but when I came up, he seem judgemental, not very friendly with me. I wasn't impressed with him.

I went in for my massage appointment, met with a Mary (60-70s). Before I Mary came to get me, I had to sign something I suppose it was her paper she drew up don't recall signing something in the past with Betty (therapist). Mary and I went into the massage room and was discussing my issues to treat and to relax me. I came to relax but with this therapist, she was forward with me in the beginning by her tone and I took it personally and reacted to her tone. We had a bad start. The bed seem a bit high as I said if I can get something to step on to get on there as I told her my back problem but she just more like said I can get on there. I finally was able to slowly crawl myself there. Then I undressed down to my undergarments assuming what she had me to sign that I could leave my undergarments on or take all of it off and if feel uncomfortable can refuse the service. So when I got done undressing, she came in and gave me hard time not taking certain undergarments off as she said she can't seem to massage if I don't take it off so I gave in to not have to deal with more dispute from her. During our session, she acted like she knew everything, like she was a doctor when I have physical disabilities myself and said I don't have this or that. I came there to relax and not really to talk the whole time and it seem like we did as she seem to want to carry a conversation throughout, then I gave in. Throughout this experience was half and half okay after she manipulated our conversation where we could proceed on with this massage. It wasn't a pleasant experience nor that great of a massage but she gave me enough information that I could use for myself daily, should I use it. I felt this therapist, Mary, is a lunatic and a manipulative person but her staff doesn't seem to say anything; and if they did, they would have taken care of this problem so other customers don't have to deal with non-sense such as this. I wasn't still happy with what I experienced from there in the past and with Mary so I put a review online on them and then a day or so I called up to f/u with the manager there, I think it was Casey, to call me but she NEVER did call me. So the next day, she turned around to email me for a refund and told me why they don't want me there to service me. I noticed this business has an A+ rating with BBB and no comment or complaint on them but I"m surprised people don't want to say anything on them for fear assuming to lose their preveledge with them using their service and will hurt other certain customers of their experience. When I see something doesn't seem right with a business, I will voice it, so others won't have to go through non-sense when paying for their services. When Casey or Kascia emailed me notifying me my refund, I responded that she only heard ONE side and the best of luck to her business there. Note: she NEVER called me to resolve this.

1) blocked by psychics unexpected or been blindsighted
2) only once in a while get monthly of $10 or $25 credit to my account
3) only get credit if issue of reading with Keen
4) psychics are not tested will get average 10% accuracy from most psychics
5) Spent about $12,940 on their readings since Jul 2018 this time in hoping each time someone will be almost 100% accurate
6) Had asked for $750 refund of it but all they tell me is we credit every 30 days is all they will help me on
7) Gee got lucky that being a super high paying Keen looks like they had one time of $100 credit to do phone consult to nosey your business is what I had learned from their calling for this credit
8) Keen's IT is awful when calling or texting psychic, is too long to re-up payment or trying to add more money or it shuts down and sometimes psychics will leave on you
9) Other keen partner, like Oranum, Psychic Guild and possibly other ones will come to your email with promos to get you to buy but their psychics are awful too
10) Asked for one of psychics for refund $45 due to their on the side reading of meditation didn't happen and now I'm stuck with not getting it back

Watch out for KEEN and few other psychics out there! You're wasting your money unless you find a legit psychic that cares what you're spending for an accurate and honest read!