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Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
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Louisiana
1 review
3 helpful votes
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Prophet Angel
November 2, 2021

I spoke with this advisor he was very cold, harsh and WRONG. I called a second time to ask if I was going to marry someone and he said the yes; the relationship looked very promising, The only thing is he lied because the person I called about does not exist. I called a the second time to verify if the information I got in the first reading was was accurate.

Date of experience: November 2, 2021
Keen P. Keen.com Rep
over a year old

Hi Lisa, that doesn't sound like a good experience at all. Because our advisors are running their own businesses, we rely on a feedback and rating system to help those seeking advice to connect with the right advisors. We encourage you to rate your experiences accordingly. If you happen to have another experience on Keen that you do not enjoy, you can submit a Satisfaction Guarantee request for that conversation. There are plenty of amazing advisors on the platform with long-term clients and we hope that you too will find someone who is a better fit.

Maryland
1 review
2 helpful votes
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Disappointed
August 23, 2022

I spoke to 3 different ones who said they couldn't help me bc they couldn't feel the energy. Then one finally said she felt the energy and I told her I couldn't feel my husband around me at all and don't dream about him or anything and all he said was that he would visit me in my dreams. Smh.

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
Keen P. Keen.com Rep
over a year old

Hi Cherish,
Thanks for taking the time to leave us a review. I am so sorry to hear about your experience with a few of the advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Cheers

New Jersey
1 review
3 helpful votes
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Hope the federal government does an investigation. All you see 5 star reviews, almost never prediction happening. You deposit funds, if advisor blks you, you don't get your money back. It's a scam that feedback and guarantee very limited time frame, allowing readers to give false hopes\info and you're screwed to get money back for satisfaction guarantee. This ghost company hides behind " advisors are independent contractors, and not responsible, but HELLO they are using Keen platform and Keen collects your money. This company has rude staff and no accountability. DO NOT WASTE MONEY being strung along that there's a rainbow at the end of the B***S***. You're just out of money. SCAM HELLO FEDS start investigating.

Date of experience: August 20, 2019
Tennessee
1 review
0 helpful votes
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Keens advisor can block you for no apparent reason. I've been blocked by advisors I've never spoken to or have only spoken to once. I was block today by Lamplighter. While they were ringing him for me I was blocked when I tried to reach him. DIOSA same. Never spoke to her.

Date of experience: November 17, 2021
Keen P. Keen.com Rep
over a year old

Hi Paula, we're really sorry to hear that this happened. There are many advisors on Keen and they are all running their own individual businesses. We completely agree that this behavior is unfortunate but our advisors do have this ability because they are working for themselves. We hope you'll get in touch with our Customer Support team so that they can help connect you with someone who is a better fit. Please feel free to reach out to us directly if you haven't already! Our Customer Support number is 877-533-6435 but you can also write to us (https://www.keen.com/help/support).

India
1 review
1 helpful vote
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Absolute Fraud
January 5, 2018

I asked 'RexFrederick' if the job im gonna going to take is fine for future? He said fine, i was laid off after 2 months, thye purpose is purely defeated, i was charged $80, he wantedly made is wait to get the answers. Guys dont believe this site.

Date of experience: January 5, 2018
Oregon
1 review
6 helpful votes
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KEEN Psychic Review
June 10, 2017

READ THIS FIRST! The so called 'psychics' on Keen are completely fake! DO NOT waste your money on them! Please take my advice, they have ZERO psychic ability, thru change their predictions, and most just tell you what they think you want to hear! Please please please don't waste your money!

Date of experience: June 10, 2017
Massachusetts
1 review
5 helpful votes
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Definitely don't try this and don't try the chat they prolong the convo to get more money from you and only provide vague non-descrip responses like "I believe so" and "they are being stubborn" Aren't people looking for guidance- I know the person is being stubborn why the heck am I here if you are going to tell me what I know. Such a waste of money and time.

Date of experience: September 4, 2019
California
1 review
3 helpful votes
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Stay Away
January 9, 2018

So, i used their 10 free minutes and reached for 3 different people... all were wrong and seemed to be reading a script. I asked about my love life, specifically a girl that just broke up with me recently... they said I WAS GONNA MARRIED HER! STAY AWAY...

Date of experience: January 9, 2018
District of Columbia
1 review
3 helpful votes
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Through the storm scam
January 26, 2019

Awful joke fraud fake psychic not psychic at all worst ever save your money buy piece of gum lied to me says ex comeback well he married his gf the next day

Date of experience: January 26, 2019
New York
1 review
1 helpful vote
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I have chatted on this site now to a few pyshics only one got the first time I contacted him which was Ron knows what he is thinking,my first chat with him was accurate after that not a single one,Penny c was another chatted several times not one prediction came to past and at a $50 price point better get almost the whole reading correct another is Mingohn divine meadium read few times with her another $50 price point nice to chat with but so far not a single prediction has passed, I chatted with 2 very affordable ones waiting too see if their predictions are accurate, and the fact that you can only leave a review 7/14 days after a reading insures on thier end comfort knowing most predictions don't happen, as a bussiness platform that is wrong on so many levels as we know that does not give even close to enough time too see if they are accurate.I would suggest that be changed that is not very assuring for clients that re paying yoi guys top dollar!I find the cheaper ones are more realistic im thier predictions at least some

Date of experience: January 30, 2024
Keen P. Keen.com Rep
over a year old

Hi Lori, we thank you for taking a moment to leave your feedback. We are so sorry to hear about your experience with a few advisors at a higher price point. While we are unable to guarantee accuracy, we understand how disappointing this experience may be and would like to invite you to contact us at reviews@keen.com. We would be happy to see how we can make it right. We will also pass along your feedback regarding the feedback policy to the appropriate department for future consideration.

Canada
1 review
6 helpful votes
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Wish I could give zero reviews. This website took $350 from my friends bank account without her permission and is continuing to ignore her. They are scammers. Stay away from them.

Date of experience: January 3, 2019
Georgia
1 review
2 helpful votes
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Do not call!
October 31, 2017

I just recently made a call for 11min... the lady I used told me it was $8.75 per min over the phone, they charged my account for 176.00... I tried to get a refund, and they only redunded $90.00... they advertised first 10min free, so I don't get why I was charged so much when the call was only 11min...

Date of experience: October 31, 2017
California
2 reviews
32 helpful votes
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TERRIBLE customer service. They lie about refunding you if you're unsatisfied and most of their so called "psychics" are FRAUDS like Wendy Janae. My cat is more psychic than that judgmental, liar, SCAM ARTIST.
I didn't get a reading. I got HER lousy opinion and worthless advice. I could of called my friends for that; except they give good advice. Hers is crap. I tried to tell her I didn't want that but she ignored me, went on and on talking in circles, forcing her opinions on me like I HAD to see it her way, trying to act like she "getting something." Finally she got nasty and angry because I wasn't buying what she was selling and said so.

She thinks she's God. She's not. And she's not psychic. What she is an angry witch scamming people and trying to intimidate them so they don't say anything.

Keen ignored me as as much she did. So much for that 100% satisfaction guarantee. That lying FRAUD is perfect for that site!

Date of experience: September 22, 2016
Texas
1 review
0 helpful votes
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The Automated System and Session Fee
October 7, 2023

It's incredibly frustrating with the Automated system Response when in the middle of a call with an advisor. I am dropped from the ARS when adding funds or when I need to use a new card then put directly in queue to a CSR- when CS is either closed or when I speak with a CSR I am now out of queue with my advisor. To add insult to injury I am now charged - 2.99 fee to get back to my advisor again! This happened to me 2x last weekend and 2 x the previous week.

It's as off Keen has set up the system for the loop to create a capture of additional revenue by dropping and reengaging client calls.

Incredibly dissatisfied with the CX the system is providing.

Date of experience: September 7, 2023
Keen P. Keen.com Rep
over a year old

Hi Pamela, we truly apologize for the technical issue you experienced with the automated system during your call. Please know that this has been fixed. If it occurs again, please reach out to our Customer Support team at support@keen.com and we would be happy to investigate it further.

Virginia
1 review
6 helpful votes
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Don't call keen!
June 24, 2018

I've spent thousands in a couple months with the top physics only to hear he'll call in 8 days from top psychics than when it didn't happen I'd call the same "top physics" to hear a different time frame! And guess what? Nothing predicted happened! So after no predictions came to pass I tried to call some of the "top physics " again only to hear that I was blocked! Total fraud! I've been very nice to each advisor I spoke with so I know they blocked me because there prediction never HAPPENED! I'M SO ANNOYED AFTER SPENDING SO MUCH MONEY ON FRAUDS!

Date of experience: June 24, 2018
California
1 review
2 helpful votes
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I came across Keen while browsing an astrology site. I had just entered a new relationship and I had so many questions about the future. Keen seems legitimate at first, but it's a total scam. I would not give much credibility to the advisors. I never received any solid insight, just very vague responses. Hardly any predictions came to fruition and often times the advisors would leave me more confused. When I fought with my partner I asked advisors when we would speak again. The answer was always, "Give him space and he will come to you" or "Soon I think 1-2 days". Nothing concrete or legitimate.

While looking at Keen reviews after spending hundreds of dollars on the site, I read about Marlene from Caribbean Psychics. I was so skeptical at first but I jumped the gun and scheduled a reading from her. It was the best decision ever. Marlene was spot on with her insight. Didn't ask me anything, didn't ask for my birthday either. Only needed my partner's name. She was able to describe him to a T. Since my reading with Marlene I feel so at peace. I highly recommend you ditch Keen and schedule a reading with a legitimate, real person like Marlene.

Date of experience: January 6, 2018
GB
1 review
0 helpful votes
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Very good reading experience as always
August 24, 2024

My readers are always helpful, friendly and direct to the point without any embellishments added. I will certainly come back again.

Date of experience: August 14, 2024
Keen P. Keen.com Rep
8 months ago

It is awesome to hear that you have found very thoughtful, friendly, and helpful Advisors on Keen! We aim for a great customer experience and we are thrilled you had one.

New Jersey
1 review
0 helpful votes
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Psychic experience
July 23, 2022

Psychic experience has been good but unless you pay for the ones that are a lot of money you really don't get a good reading! People might disagree with this but that's how I feel from my readings!

Date of experience: July 23, 2022
Keen P. Keen.com Rep
over a year old

Hi Lauren,
Thanks for dropping by to give us your feedback! I'm glad to know that you've had a good experience on Keen but, I am sorry to hear that some readings have not been so great. I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again

New Jersey
1 review
11 helpful votes
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After been an advisor with keen for over 10 years I had a rating 4.7. Had a established clients for many years. One day, they decide to cancel my account without any notification. I got an automated BOT reply, and when I called them, the "play fair" team, who doesn't play fair, no real person was available to speak with me. I could only write in my concern. NO ONE WAS WILLING TO TALK TO ME!
I FIND THIS HORRIBLE AS A EMPLOYEE FOR OVER 10 years. Fired with a touch of a button and who knows why?

Date of experience: April 6, 2020
Keen P. Keen.com Rep
over a year old

Hi John, we're sorry to hear about your experience. Our Trust & Safety team does at times need to make the difficult decision to permanently close an advisor's account. To protect our platform, we are not always able to go into detail about these decisions. It is not our wish to permanently close a user's account, and in fact, we have many advisors who have been with the platform since its inception. When a user's account is permanently closed, it is generally due to violations of Keen's User Agreement. In many instances, these violations pose a risk to the safety of other users. We take the safety of our platform seriously and do at times need to close accounts as such.

New York
1 review
0 helpful votes
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Great platform for accurate reading
July 9, 2022

My experience with Keen has been good. The psychics there have been accurate and in point. I didn't feel my money was wasted through a lot of fluff. Will use keen again.

Date of experience: July 9, 2022
Keen P. Keen.com Rep
over a year old

Hi Danie,
Thank you so much for taking the time to share your feedback. It's great to hear that you have connected with a number of advisors you love!
Thanks again!