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Keens advisor can block you for no apparent reason. I've been blocked by advisors I've never spoken to or have only spoken to once. I was block today by Lamplighter. While they were ringing him for me I was blocked when I tried to reach him. DIOSA same. Never spoke to her.
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Hi Paula, we're really sorry to hear that this happened. There are many advisors on Keen and they are all running their own individual businesses. We completely agree that this behavior is unfortunate but our advisors do have this ability because they are working for themselves. We hope you'll get in touch with our Customer Support team so that they can help connect you with someone who is a better fit. Please feel free to reach out to us directly if you haven't already! Our Customer Support number is 877-533-6435 but you can also write to us (https://www.keen.com/help/support).