From the business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 4 stars from 1,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 2nd among Kitchen sites.
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I was called to tell me when my order would ship
Extremely fast delivery, arrived before I was really ready. Packaged well
Low price suckered me in... the worst buying experience ever. They plain out lie. Fraud may be a good word to use. Send they price to a competitor and do a price match. Even it they will only get close you are better off paying 10% more. This is my first review of a company ever. Horrible
It is easy to place my orders.
Everything went as hoped. Love our new sink!
Easy and Great Service
The product is beautiful great pricing reason for 3 stars just received product so have not set vanity in home yet. And i did not like the curbside delivery. I feel you need to find other ways of delivery methods.
Hassle free from purcahse to delivery
In the end it was fine, but it was unpleasant not to have a confirmation email after I placed the order, and no way to follow up until the delivery
Shopping was simple and quick
Simple easy to navigate, great variety of items!
Best value for product I selected. Shipping was prompt. Product came damaged which probably was not kbauthority.com's fault.
Easy, streamlined website. I am able to quickly find the item I want and purchase without issue.
Well packed product, excellent customer service, speedy delivery. Quite satisfied!
The style was contemporary and in keeping with our bathroom decor.
My sink came broken in a pieces but i don't have access to the house because my client lives in Orange County. So I reported it the very next day but i wasn't aware of of yhe return poilicy about 48 hours and now I cant get ahold of manager to try an and get a replacement sink...I so not want a refund just a new sink
Recently purchased The Splash ShowerSpa' shower system from Kitchen & Bath Authority. It looks too stylish and is specifically designed for easy installation, and simple functionality just like I wanted. Thank you so much for such a wonderful product. 5 stars!
So far so good. Hope shipping is prompt
Shipping was prompt! Thank you very much
I ordered a bathroom vanity that was advertised online for $595 (and in stock) with no tax & free shipping. The next day, I received an email from KB Authority stating that the item was not in stock and that it would be 12-16 weeks for delivery. They said that if I paid another $129, they'd be able to get it quicker from another warehouse. When I did a little research, I found out that it's exactly $129 for the supplier to ship directly to me. So KB Authority basically is trying to charge me a shipping fee. When I spoke to KB Authority, they refused to honor my original pricing and said the only way I could get the vanity in a reasonable time was to pay $129.
As a designer that supplies product to my clients, I could never dream of doing this to a customer. It's my responsibility to get the job done for the price I give them, not hit them up later for more money because I made a mistake. Shame on KB Authority for not being willing to take a hit to make the customer happy.
Shopping was easy and shipping was fast. My only "complaint" is that the shipping confirmation indicated all 4 pieces were shipped together; however, when I received the shipment, the most expensive item ($1,500+) wasn't included. When I called customer service, they quickly advised me that the item was shipped separately and was out for delivery that day and gave me the tracking #.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members