Kitchen & Bath Authority

I would give this company zero stars if I could. I purchased a kitchen faucet from them. The faucet was beautiful but it was too big for my small kitchen sink. The return process was a nightmare. It took 60 days to receive the refund to my credit card. You have to contact them for a return form, submit the form, wait for an OK to return, pay for return shipping and then pay a restocking fee. Their customer service was extremely rude. The faucet was returned in the original box without any damage to the packaging or pieces to the faucet. I paid $227.17 for the faucet and was refunded $173.89 plus paid $55.18 for return shipping. I would not purchase from this company again. They could take some lessons from Amazon both for business practice and customer service.

Advertised no MDF or Particle Board in vanity construction and come to find most of the vanity is made of MDF. Mfg stated last minute substitution of materials, but price did not change! Offered 10% credit on something that should be 60% less than charged. Not again! Then states only items I identified were MDF but after further examination, doors and sides are all MDF - disgraceful business, liars.

I ordered a handheld shower from this company. The reason I ordered this item was that my Wife had suffered a stroke. We needed the item for her. The web site said most products ship within 48 hrs. My credit card was charged for the item. Ten days later I called and was told that the ship date was two and a half weeks for this item. They do not offer order tracking that I could find on the web site. Perhaps my expectations were too high. I asked to cancel the order. I was spoken to in a very rude manner. The staff did not show any courtesy at all. They said they would notify me if the order was cancelled and hung up on me

I ordered a part that said it was in stock on their website. They emailed the next day that the part was on backorder with a 4-6 week lead time. I called to ask for a resolution as this was holding up my job. They said any discount would have to be discussed with the customer service manager and provided a number to call for the next business week. When i called the said that the order had been cancelled and if i wanted to reorder it would be another 4-6 week lead time. This is the most unprofessional place i have ever tried to work with.

I received my tub filler faucet and realized it was the wrong kind. The return process was horrible. After reviewing the 3 page policy, which I found to be over the top,
And ridiculous i. E if the box was not in the same condition, no refund. I followed all the instructions and was sent and email stating my refund would be processed in 10-14 days. I had made several phones calls and was told 10-14 business days, which was not stated in the emails. Each time I called i was put on hold for several minutes and was told "they are working on it" At the 14 "business day" I called again and was told "they are processing it today" 4 more days later and 2 more calls, it was finally done. I had another return from another company and it could have not been easier and timely. Going through a bathroom remodel is stressful enough without having to go through this process. I will not recommend your company

They are not an authorized seller of most the items they sell. They purchase used/discontinued/display items and try to pass it off as if it shipped from the manufacturer's warehouses. I ordered a Franke sink but received the wrong model. After getting a runaround about contacting the manufacturer's rep, I placed a call to Franke myself. They verified my fears that indeed KBA is not an authorized direct seller. Hence, when you wait for item for many weeks, it is my belief they are scouring around trying to find it or even put a bunch of mismatched parts together. They might eventually get it to you, but beware it might be used, had been previously returned and resold, etc. They are deceptive. If the prices are too good to be true, they are! KBA is deceptive and dishonest.

I purchased an item for my new Blaze BBQ. Per the specs, it should have fit - it did not. I contacted K&BAuthority to return the item to find that there is a 20% restocking fee after a $50 dollar in shipping costs to return the item. I lost $90 dollars on a transaction that was not my fault given the specs on their website. Also, the red tape to procure an RA number is unbelievable. I do not recommend using this company.