From the business
Best Price, Lowest Price, Kitchen Sinks, Faucets, Water Dispensers, Garbage Disposers, Vanities, Showers, Toilets, Shower Doors, Shower Panels.
Kitchen & Bath Authority Reviews Summary
Kitchen & Bath Authority has a rating of 4 stars from 1,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kitchen & Bath Authority most frequently mention kitchen bath, shower door and great experience. Kitchen & Bath Authority ranks 4th among Kitchen sites.
Instant Feedback
Needed to order a couple of stems for a faucet and Kitchen and Bath Authority had them and shipped quickly at a fair price. Best part was they were a set instead of having to look for individual cold and hot stems
I ordered a simple glass replacement that was supposed to arrive within a week. Instead, I waited over 4 weeks with zero updates, only to be told it would take another 4–5 weeks on top of that! No communication. No apology. Just delay after delay. If I had known it would take this long, I would have gone anywhere else. Completely unacceptable service and a total lack of accountability. Avoid this company if you value your time and money.
Thanks for fast efficient delivery service on a quality product I needed for my remodeling project. I'm very happy with my Grohe kitchen faucet. Almost ready for install in new kitchen.
Item was not fully described and the picture only showed one view. The bathtub had a cut out that I did not see. Also, this was not put in the item description. I would not have purchased the tub had I known.
My purchase arrived on time and in good condition, being packaged well so as to protect it from breakage during shipping
Fast shipping. Good follow up. Checked to see if shipment received and undamaged. Very happy with priduct.
Good order experience. Received item in a timely manner. Ended up not needing item so returned with a 20% restocking fee.
I ordered an LED mirror medicine cabinet, and it arrived with a broken door. That was over two months ago. Since then, I've been stuck in an exhausting and completely unprofessional loop trying to get a replacement. I was initially told the replacement would ship within 4–6 weeks, but that timeframe has long passed. Each time I call, I'm told the part is "shipping soon" or that they're "waiting to hear back from the factory." I've been promised multiple call-backs that never come. It's become clear that they are either unwilling or unable to resolve the issue. The lack of transparency and accountability is shocking. At this point, I deeply regret not purchasing the cabinet through Home Depot or another reputable retailer. This experience has been nothing short of a nightmare, and I strongly caution others against buying from this company. I no longer trust them, and I just want this issue resolved once and for all.
We found the vanity that we liked and were able to easily order it online. We were surprised and happy that the delivery could come so quickly. There was excellent communication throughout the process. The delivery was on time. I was actually amazed at how thoroughly protected it was due to the remarkable level of attention the packaging. We are totally satisfied.
The online purchasing experience was easy, I appreciated the ease in finding the Devonshire product line. The items shipped quickly.
Thank you for your great feedback! We’re so glad to hear that your online shopping experience was smooth and that you found the Devonshire product line with ease. It’s also great to know your items shipped quickly—we always aim to provide fast and reliable service. We truly appreciate your order and hope to assist you again with your future projects. If you ever need anything, don’t hesitate to reach out!
Needed parts for a Toto shower valve that is out of production and KBauthority had it in stock. Received the parts before the due date and all worked out. So glad I ordered from them.
Thank you so much for your thoughtful review! We're thrilled to hear that you found the out-of-production Toto shower valve parts you needed and that everything arrived ahead of schedule. It's great to know that your order worked out perfectly—we always strive to keep a wide selection of hard-to-find items in stock. We're truly glad you chose to shop with us and look forward to helping with any future projects!
The shipper lost my package the day it was supposed to be delivered. Ultimately they did find it and deliver it, but it was supposed to be here for a graduation celebration, but unfortunately, it did not arrive in time for the celebration.
Instructions said I would receive a call to schedule the delivery but never did. Once delivery was made, driver did not get a sign off or speak with anyone at home and placed the toilet where he wanted which was not in the appropriate spot( behind the truck of the contractor in front driveway) I was lucky enough to have them move it to the front patio where it should have been delivered(safe and out of the view of the street). Communication was very poor
My experience was pretty great. Delivery was timely, and the quality of the product was great! Highly recommend
Thank you so much for the great review! We're thrilled to hear that your order arrived quickly and that you’re happy with the quality of the product. It means a lot to us that you’d recommend us, and we truly appreciate your support. We look forward to serving you again in the future!
Great Service and Fast Shipping thank you for all the help I will be a returning customer I will also recommend to others.
Thank you so much for your thoughtful review! We're absolutely delighted to hear that you were happy with our service and fast shipping. Our team works hard to provide a smooth and stress-free experience for every customer, and it means a great deal to know that effort made a difference for you.
We're especially grateful for your intention to return and for recommending us to others that kind of support is what keeps us motivated to continually improve. Should you ever need anything in the future, don’t hesitate to reach out. We're always here to help and look forward to assisting you again soon!
The 24" vanity and sink ordering was easy and the shipping notification was received as described within 48hrs. Tracking information was provided and clear on expectations. I would definitely order from K&BA again.
Thank you for taking the time to share your experience! We're so glad to hear that the ordering process for your 24" vanity and sink was smooth and straightforward. It's great to know that you received your shipping notification promptly and that the tracking information helped set clear expectations.
We always aim to make the entire shopping experience as seamless as possible, from placing an order to final delivery. Your satisfaction means a lot to us, and we truly appreciate your trust in Kitchen & Bath Authority. We’d be happy to assist you again anytime—thank you for choosing us!
Great buying experience with the company Shipper was terrible! Just left it in my driveway. My wife asked to love it the garage and they refused.
Thank you for your feedback—we're glad to hear you had a great buying experience with us, but we’re truly sorry to learn about the issue with the delivery. While we strive to provide a seamless experience from start to finish, we understand how frustrating it must have been to have the item left in your driveway, especially after your wife's request.
Please know that we take shipping concerns seriously and are continuously working with our delivery partners to ensure better service. Your input helps us improve, and we truly appreciate you bringing this to our attention. If there's anything else we can do to help or make this right, don't hesitate to reach out—we're always here to assist you.
The experience was good. The product was flawed. 1500. 00 worth of kohler spouts and both had flaws in the finish. Customer was not happy at all, but accepted the faucets as is. This was a very upscale and expensive project and I wish there was some QC involved in the product before it was shipped. Seems to me that KB+A sells defective kohler products.
Thank you for sharing your honest feedback. While we're glad to hear your overall experience with us was good, we’re very sorry to learn that the Kohler products arrived with finish flaws—especially on such a high-end and important project.
We completely understand your frustration, particularly given the expectations tied to both the brand and the price point. It’s absolutely not our intention to sell or ship defective products, and we always strive to ensure that what leaves the warehouse meets strict quality standards. That said, Kohler’s quality control process typically takes place at the manufacturing level, but we recognize how disappointing it is when the product doesn’t arrive in perfect condition.
We truly appreciate your patience and understanding, and we’re here to help should you wish to explore a resolution or need assistance with future orders. Please don’t hesitate to reach out—we value your business and hope to restore your confidence in both our service and the brands we carry.
I placed 2 orders for fairly inexpensive items for my bathroom remodel. Communication is an overkill. For a couple of small items, I've received close to a dozen emails (order received, order placed, thanks for ordering from a small business, order in transit, order delivered, did you like the order, tell us what you think about your order, etc). I understand wanting to provide good customer service, but for a $200 shower value, it's obnoxious and over the top. It's also worth mentioning in addition to the barrage of emails, they called me to confirm the order (a week after placing it), and I returned the call the same day and confirmed the orders. Then, 2 days later they called again to confirm (not joking). That's a dozen emails and 3 phone calls to confirm. Imagine if you had to do that for every Amazon order? Lastly, they took longer to actually ship the products (from the date of the order) than every other vendor I ordered from. Much easier for me to just order from Home Depot, Ferguson or Amazon going forward.
Thank you so much for taking the time to share your detailed feedback. While we’re glad to know your order made it to you successfully, we also hear you loud and clear — and we truly appreciate your honesty.
Our goal has always been to go above and beyond with communication, especially as a small business competing with the giants. We want every customer to feel seen, supported, and fully informed throughout their order process — but in this case, it’s clear we overshot that goal and made things feel more complicated than convenient. That was never our intention.
We’re incredibly grateful for your business, and we sincerely hope your bathroom remodel turns out beautifully.
I ordered 2 mirrored medicine cabinets, and they arrived quickly, and very well packed - no chance of breakage in this shipment.
Thank you so much for your kind words! We're thrilled to hear your mirrored medicine cabinets arrived quickly and in perfect condition. Our team puts a lot of care into packing especially with fragile items so it means a lot to know it made a difference.
We truly appreciate your support and hope the new cabinets look fantastic in your space. If you ever need anything else, we're just a message away!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! We're so glad to hear that the ordering process was easy and that your new vanity arrived quickly and safely. It’s especially rewarding to know that the delivery was on time and the packaging exceeded your expectations—that level of care is something we take pride in. We're delighted that everything met your needs and appreciate you choosing us. Enjoy your new vanity, and don’t hesitate to reach out if we can assist you again in the future!