Kayak

Absolutely horrendous - booked a ticket described as business class on Kayak. When i got the final ticket details (after paying) it described ticket as economy. Complained to kayak and Kayak demanded proof. Fortunately i had the screen shots. Once Kayak got the screen shots, they said they would look into it, but finally came back and said there was nothing they could do and that i should read their small print! Would never use Kayak again. AVOID

I had a glitch with my reservation. When I called customer service to try to resolve it, my call was routed to San Salvador. My call was escalated to the San Salvador call center manager, Lori. She was rude and extremely unprofessional. When I asked for her manager's name, she told me that she is the highest level that I was going to reach- there was no one above her. Very frustrated and almost in tears, I called the Kayak help # back. This time, I was routed to Manila. Long story short, I am out $132.60.
I feel like I have been robbed and no one at Kayak cares. Trying to get someone at the corporate office is almost impossible. I also posted this same review on the Kayak Facebook site- Kayak took my post off their Facebook page. It is obvious that Kayak is not interested in resolving any issues regarding their bookings. I am deleting my IPhone App. Sorry Kayak- it is just bad business.

I booked a car rental at Enterprise at the Tyler, TX airport. I got the booking confirmed and a confirmation number. I drove all the way to the airport and Enterprise told me they had no cars. I showed her my confirmation number from Kayak and she said, "What are you and idiot? Do you think we really care about reservations made through Kayak. It's worthless."

Certainly my last time using Kayak

I have used Kayak a few times when looking for flight and travel options. My favorite feature is being able to search new destinations and compare them based on the time of the year you are looking to travel. I also found that Kayak has one of the most affordable options for travel when I compare them to other sites that are similar.

I wasn't too impressed with kayak.com mainly due to its outrageous prices. If you don't read the small fine print they're good at trying to trick you into believing your getting a deal by the time you notice they promised cheap price but failed to deliver it, you'll want a refund which doesn't have a high success rate. I wouldn't recommend them at all.

My husband and I accidentally booked 2 rooms last night for the holiday inn winter haven. I used kayak and he booked through the hotels website. The price was the same amount. So when we found out today we both booked a room I called to see about canceling my room. And I spoke to a Teresa on the phone who said kayaks policy was that I can cancel the room but they would not give me back a refund. What am I going to do with 2 rooms? That's a lot of money to waste. I'm very upset that I cannot get this room refunded to me. My husband is calling the hotel now to see what they can do to help. Needless to say I will not be using kayak for anything ever again.

My husband and I travel frequently locally and internationally, for work and for fun. Since he owns his business, he shops for the best routes and fares on Kayak. Kayak is the best place to narrow down the choices to 2 or 3 airlines by routes, by dates. Of course we check our frequent flyer airline first, but that is often not the best value fare overall or not the fastest routes.

Thank you Justin,
You are providing excellent service, always available 24/7 to help or advice.
I'll contact Justin for any future reservation and refer this to my friends.
Nata

Do not book with this company they are hands down one of the worst companies I've ever dealt with. They charged my card for over £1000, and after calling the airline it turned out they only ever reserved the flight and never booked the ticket. I have spent weeks attempting to contact anyone at the company and not one reply has been received. The rep I dealt with hung up on me when he lst answered the call and has now blocked my number. Caused me more stress than anyone should hve to deal with. I intend on taking legal action if no resolution is reached. Please save yourself the stress and avoid this company at all costs. I mever wrote reviews but I hope this saves one person this problems I'm having right now.

I booked a reservation the same day I needed the room. An hour later my scheduled changed and needed to cancel the room. The first customer service rep told me I needed to speak with the specific hotel. Then patched me over to the wrong hotel. I called the right hotel and they told me I needed to speak with getaroom.com. I called them back and they said I could cancel my reservation but would be charged the full amount. It had not beer more than an hour since I booked the room. Total scam. Never using either sites again. Stay away

I rented a car from enterprise at the Denver airport through Kayak. We arrived at the airport location only to find that Kayak had reserved a car at a different location. I guess this happens more than we would like to think. We had to take the bus back to the airport and then a $40 shuttle to the other Enterprise location. I rented another car for April, and now that I had this experience, I checked my reservation and sure enough they did it again. So, clearly not just an accident. Enterprise said the outside sites like to be able to post the best rates, so they book you elsewhere. Be careful!

Absolutely awful customer service. No one I talked to had up-to-date information on my booking. Multiple missing emails from my communications with customer service. No supervisors were available to respond to requests. I had to be the one to find out that the booking had been canceled multiple times with no communication from the company. The only way they found out that my flight had been canceled was when I called them and told them. Completely useless. Do not book with this website. They will take your money and give you nothing for it.

I booked a rent a car through Kayak, which was a thrifty rent a car. We were given a quote of $276.79 to rent a car for 11 days. There was additional insurance that we knew about and of course taxes, but the base fees were much more. To get this car we wound up paying $652.73. IT was from the airport and after arrival did not have time to run around and secure another one. When I called Kayak I was told to read the terms and conditions, I asked which ones and I was told he was not going to read them all I needed to. This is an old fashion bait and switch I will NEVER use them again!