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Shane M.

United States

Contributor Level

Total Points
86

1 Review by Shane

  • Kayak

6/1/21

Absolutely awful customer service. No one I talked to had up-to-date information on my booking. Multiple missing emails from my communications with customer service. No supervisors were available to respond to requests. I had to be the one to find out that the booking had been canceled multiple times with no communication from the company. The only way they found out that my flight had been canceled was when I called them and told them. Completely useless. Do not book with this website. They will take your money and give you nothing for it.

Service

Shane Has Earned 6 Votes

Shane M.'s review of Kayak earned 6 Very Helpful votes

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