Kayak

If you need to change or cancel your ticket through Kayak you will have hard time and lose money in any way. They keep saying " it's the policy sir" for everything they charge. When trying to cancel the ticket your ticket exchange charges are not included. Not a good experience at all. I don't recommend this website at all!

Absolutely awful customer service! They use third party booking service so you never know who to complain and all they do is point fingers at one another. They change your flights, has happened to me twice already. I booked my flights on a set date and once I receive the confirmation email the date is different and there is no way around it because they have a no refund policy. Also I booked a non smoking hotel room through them once and they never passed on the message of smoke free room on to the hotel staff. Terrible, kayak is full of scams! A bunch a thieves and they must be stopped. Stay away!

Miles Motel in Mesa Az, at 5911 E. MAIN ST. Husband and I arrived into Mesa tired from our drive and spotted the miles which looked nice at first glance. We gave the manager $100 and filled out the usual paperwork. The lady hands us a key, then drew us a map to some dumpy apartment complex 2 miles away from room, apartment was a dump with a filthy stained matress. We went back to ask for our money she refused and said no refunds, set us up in a room there and worse than the first, nothing but filth. She still refused a refund gave us a 10 dollar key refund and pocketed the rest. She was rude and used stabbing words.

My husband bought a flight ticket from Kayak.com. We waited till the next day without receiving a confirmation, receipt, itinerary, anything etc... nothing. I found two methods to contact them. Both were useless without having the information we needed from the confirmation. The bank showed two tickets were booked, but did not show by whom because the ticket(s?) were pending till the day before the flight. I finally called the airline and they were able to provide us with my husbands itinerary, receipt, etc. that Kayak.com should have provided us to begin with. Never! Ever! Again, will I waste my time with this search site.

Book a room for the same day and was transferred to Easy Click Travel when I wanted to make the reservation. Was charged $95.20 for one room at Super 8. Super 8 accidently also charged my account since they didn't realize I had booked through a travel site. Super 8's charge...$71.40! It would've been cheaper for me to book directly through Super 8. Will never use Kayak again! What a rip off... Tried calling Easy Click Travel to get an explanation and they said Super 8 must've made a mistake. Super 8 debited my account with no questions asked.

Beware! They are fraudulent and would try to 'steal' your money if you're not careful. I booked flights around midnight with both BA and Kayak and cancelled both within half an hour. The funds were pending at the time but the next day kayak went ahead to take over £3000 while BA cancelled the pending transaction. Kayak are telling me I need to wait for a refund for 2-3 weeks!

This Company is in a Bad mode, just cancelling affiiate contracts befor reachning the pay out limit, then telling you that in the contract is written that you did not rech the limit, so all the income is lost. Take your hands away from this company use trivago, booking or others!

Buyer beware. This was my first and last booking with kayak. I booked a car through this third-party and thought I had a deal and when I went to the car rental agency in this case Europa car after they attempted to upsell me On mandatory insurance(they would not except the insurance on my credit card) The price of the insurance was double the price of the car rental. I had no recourse and left the car rental agency and I'm seeking redress and it's my impression at this stage that my $2000 is lost.

I've talked to other individuals regarding third-party involvement and there is always a horror story. Numerous vacations have been ruined by booking through a third-party. This will be the last time. I would advise others to avoid third-party bookings in this particular case kayak. If the deal appears too good to be true it is.
Steve K

I had a really unpleasant experience with Kayak.com. Booked a FLY ticket, NEED to reschedule and... there was nobody to help me. It is useless to talk with their agents at all. They do not care about anything. When I asked to connect me with the Manager - here is the same story - I was waiting the manager for more than 15 minutes and finally was told that he is busy and he would give me a call back later. Guess what! Nobody called. I call myself a stubborn person. I honestly tried for two weeks! But the Manager is always busy and NEVER called back! I do not trust KAYAK.COM at all. And you will also loose your time and money with them. I checked it personally! I strongly recommend Never Deal with them.

I searched a fare from Kayak.com and found the best one on eDreams. I made the purchase from eDreams, but when the airline issued the ticket, part of it was in a different booking class than the original one. This was due to error from eDreams. Their customer service was miserable. I finally reached out to Kayak. They helped me and eDreams refunded the fare difference. Thank you Kayak and thank you eDreams for resolving this issue.

Recently booked an overseas flight with this web site. Had to make a change due to an unfortunate accident and I will NEVER call them again for the following

1) Kayak books thru airfare.com after over a dozen phone calls and folks who lied and tried to extort an additional 350 dollar change fee found out they had listed us as a no call no show, even tho we had emailed prior to the deadline after speaking to an agent who advised us to do so
2)airlines folks where rude, non truthful and most definitely trying to scam us wide range of stories and excuses.
3) you can not actually get to speak to a rep from kayak
4) still on going but legal action to be taken to get back well over 1500 dollars in scammed fees