Kayak

I used Kayak to help find my spring vacation. At first, the amount of pop up windows frustrated me, and I was not convinced I had been given a good deal. However, I spent an hour or so looking online on my own and the best deal I found was through Kayak originally. Definitely worth using.

I like Kayak because it provides deals from multiple sites. It is important to note that they don't provide deals for Southwest Airlines (which tend to have lower rates if you are okay with delayed flights). I generally use Kayak to compare to deals on other booking sites such as Expedia and Priceline.

This was the best travel service out there. But now that they got bought out, I hope they stay that way. However, if history and past experience is any indicator, most big companies buy the smaller "great" companies to either drive them into the ground and wipe out the competition, OR to skin them alive, take out the best parts, and dump the remainder. The big company will NEVER try to remake itself in the image of the smaller, better, company.

My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.

I work as a concierge and marketer at Hotel Maison De Ville. This review is from a business perspective- They are the best, if not one of the best to deal with.

I have had nothing but headaches dealing with other hotel search engines, whether it was incorrect information or having to wait 2 months just to claim our Hotel as OUR hotel in their business listing.

Through Kayak.com not only were we able to claim our hotel through a quick (but secure) sign up process, but the management screen is so simplistic that I was able to update the outdated information and have it approved with new photos in less than a week. That's a ridiculous turnaround considering that for other sites I have to wait weeks if not months for approval.

There was also an error when people were trying to book us, it didn't give our phone number and incorrectly stated we had no rooms. I sent kayak.com an email and they had it fixed in mere HOURS. I can't recommend their site highly enough.

Kayak.com sucks when it comes to doing their job. Do not book a car with them or with Dollar/Thrifty. I wish i could give a zero and not a 1 for ratings. Poor customer service on both ends. Gave me this around Kayak that Dollar owed me the refund then Dollar same thing on no Kayak owe you the refund. I would suggest dealing with the actual car rental company like Enterprise etc but don't book with a third party. From personal experiences. Second time trying Dollar car rental. Never again... You have been warned..

There's no reason to search the other travel sites because Kayak already does that. This is the one stop shop for putting together travel ideas. Although the prices might not reflect the best deals out there, it's a good starting place for finding out what actual flights will get you to where you want to go. In terms of prices, there's a lot of strategies out there and Kayak does a good job of quantifying price fluctuations and trends, but sometimes once you know the flight you want it's just better to buy directly from the airline. I've been using this site for years and plan to continue until Google comes up with something clever and makes it obsolete ;)

Kayak.com essentially is a deceptive advertising platform for shady booking companies to blend in with legit airlines to fleece unsuspected travelers with 'cheap fares' schemes. Booking companies like Vayama and kiwi.com can become a thorn in your travel experience. They "partnered" with Kayak.com to get customers but they provide no real customer service. These booking companies have hidden fees that make it very unwise to use them. And Kayak.com facilitates all this. Just stay away from Kayak.com to save yourself money, headache, and suffering.

This is my favorite travel site! It's so easy to use and you really do get the best deals! I have probably booked 10 or so trips through them. One time my flight was cheaper buy renting a car at the same time, so check out their deals.

Found a hotel on Kayak and entered all the info to complete the booking. The last page showed the terms which were never get a refund for any part of the booking if you cancel. I never check the box to accept those terms and they processed it anyway. I immediately called explained the situation, ask for supervisor in total spoke with three people got transferred etc. In the end they would do nothing except take the money. There whole booking system is set up to cheat you. There is no reason to ever make a reservation through Kayak. There bordering on crooked.

I was searching for last-minute flights over Easter weekend to attend a funeral. Of course, flights were hard to find and expensive. Two or three times I found reasonable prices on kayak.com and worked out schedules with another person travelling, only to find out when I came back to buy that the prices were obsolete. So disheartening and frustrating. I guess now that I understand that their prices are possibly obsolete I would handle my decisions differently, but this was such a discouraging process for me, under already emotional circumstances.

Great travel site - Kayak's one of my favorite travel sites. It's very useful for searching for flights, hotels, cars, cruises, deals, and so forth... With flights, for example, it searches all of the airline sites themselves as well as the "discount" sites -- Expedia, Travelocity, Hotwire, Priceline, and Expedia. There are of course some other sites that are good too, but one that's worth checking out in conjunction with kayak is http://www.yapta.com. Book the flights at the best fare with Kayak, and then register your flights with Yapta; if the fare drops even further, they refund you the difference! It's great.

This has been the worst experience I have ever had in booking a flight in 20 years of using the Internet. My flight has changed at least 10 times since I booked the flight in November for a June trip. Everytime the flight changes I have to call their so call customer services. It usually two to three calls of 30 minute hold time before I reach a person who doesn't understand English and then I'm on the phone for another 30 minutes before they can re-ticket my flight. Sheer incompetence. If I could give them zero or negative stars I would.