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The company's reputation is largely negative, with customers frequently expressing dissatisfaction regarding product quality and service reliability. While some products are described as visually appealing, many reviews highlight issues such as poor craftsmanship and significant discrepancies between advertised and received items. Customers consistently report long shipping times, difficulty obtaining refunds, and unresponsive customer service. The lack of clear return policies and the burden of returning items at their own expense further exacerbate frustrations. Overall, the sentiment suggests a need for the company to improve product quality and customer support to regain trust and satisfaction.
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Very Very Very cheap products. It looks nice valuable, comfortable on line. I paid about $47. When it looks $10 value.not comfortable. First time I bought a pair of shoes, without any writing anywhere: no "size" nor "made in". NEVER AGAIN. I just feel returning it but I don't have any time to waste. I consider that I lost the money.
Very nice phone case unfortunately not much good for anything else. Once you have a couple cards in and some cash the case will not close properly. Also, what ever you put in it is extremely hard to get out. Appears well made but only useful as phone case.
I bought a winter suit from them, the sleeves and shoulders wouldn't fit me contrary to the description on line. I wanted to return they said no. They asked me to give it out as gift to someone and buy a new one at discount price. When I refused their offer to buy a another one from them they offer to refund only $10 out of $66.95. They are very needy than the word needy. If your money dropped on their property by mistake they will seize it with no shame.
Ordered a new cover for my Iphone. They don't tell you that it takes 4-6 weeks to arrive. No option to cancel the order. They are worthless and I strongly advise not ordering anything from them.
There absolutely right, I ordered shoes got the wrong sizes, sent them back. Have not heard from the since, this was 3 months ago, I'm out $200.00 and the customer service sucks. I advise people not to buy a piece of thread from them.
Bought 2 pair of Ladies Spring sandals. Very cheaply made. The "leather" started peeling off the paper almost immediately'
Poor quality. Amazon is a much safer site and you get much better quality. Definitely was not what I purchased, Dollar store quality.
The company is a scam. Their shoe sizing is based on nothing you will see here in the UK from any reputable retailer and it is clearly intentional. I ordered shoes from them in a UK Size 12 and the pair I received were not even a Size 10 (despite the packaging stating Size 12). When I requested a refund or exchange they refused and then offered me a 'special deal' where I could pay even more to get the shoes in the size I actually ordered.
It is very clearly an intentional marketing mispractice and you should avoid this company like the absolute plague.
I ordered a cat litter box but instead received a cat mat! They offered to refund me back $8 when I paid $38! When I just asked for my money back they said that I could send the mat back for a full refund. So now I have to pay to send it back when it wasn't even my order to begin with?! I think not. Will never do business with them again and will keep asking for my refund!
Fake bait and switch products from China. See advertised picture vs what they sent. BEWARE! China based, they refuse to help. Paid $39.98 and they want to refund $10. As laughable as the junk they send. See pics - ridiculous!
I bought two pairs of shoes from Kaaum but under the name of DANJUN ECOMM. LTD. And I waited months for them to arrive. This is because they are shipped in a container on a boat from Asia. When the shoes finally arrived I didn't like them. They are of low quality in my opinion and don't fit well. I tried to return them but to get my money back they need to be mailed back to Asia at my expense, and they need to be defective (which they determine, not you). You order them, you are stuck with them. I won't be wearing mine and I advise everyone else to stay away from this company, whatever name they use.
An article I bought was not as advertised. NO refund was forthcoming after seven months of dispute assisted by Paypal.
Avoid dealing with this company.
ORDER 13 ITEMS SHOES, COATS, DRESS, HOUSE SHOES, BLACK LIVES MATTER T-SHIRTS FOR SELF AND FAMILY MEMBERS WAS SUPPOSED TO GET IN 1-2 WKS, THAT WAS 9-17-20 STILL NO ITEMS, WAS SENT FAKE TRACKING #WE ARE IN APANDEMIC AND THIS COMPANY IS STEALING TAKING FROM US. I WANT MY$ 562.58BACK ASAP!. WAITING RESPONSE
Huge scam! Sends fake products and makes unauthorized chargers to your card! BUYER BEWARE! Customer service is a joke with them. I am reporting them to everybody I possibly can
Kaaum is not a very customer service friendly company. I purchased sneakers and sunglasses. Sneakers are ok but sunglasses came defected and when I ask for replacement or refund, they never got around to it. Emailed over and over. Customer service rep. Serena ignored my request to get my replacement glasses or refund. I sent pictures and had to help them find me with receipt. The product was defected. The lens pops out. Your could actually see gap that lens doesn't fit properly. They need to pay back the money they are stealing by not refunding customers and not replying to their emails.
Stay away from Kaaum! Ordered cell phone wallet from them June 17 with website that says product will arrive in 2-3 weeks. July 15, no product. Emailed and their response was, "Be patient, if you don't get it by July 30, we'll refund". July 31 reached out, no refund. Filed case with PayPal, they gave them more time. Item arrived Aug. 11, cheap as all get out. See photo. Filed case with PayPal. They offered refund if I send it back. Sent back to address on package received from Hebron, KY. Vendor requested I send to China (which would cost more than the $24.95 I paid for the product). So, now they have my money and the returned product and paypal won't do anything. The post office would return it for 14.95. Not pouring more money into this company. Stay away from these cheap chinese products.
They hide the fact you are ordering from China which leads to very slow delivery and basically no Customer Service after you order. If you need to return or exchange an item, you are basically out of luck.
BEWARE, BEWARE,...
I ordered my item back in June today is August 07 still have not received my shoes. PLEASE PLEASE PLEASE read the reviews before you purchase these people are not lying, I was told that they would ship out replacement still no email on shipping notification, no more communication from the company since then. PLEASE PLEASE STAY AWAY YOU HAVE BEEN WARNED if you decide to order from this company and have issues receiving the items your hard earned money paid for, you have only yourself to blame.
The products in the photos look amazing but the product itself, well I just put them in the clothing bin once I opened it up. Product looks crap, material is crap and it took 3 months to arrive! Should read reviews first before buying any online products.
I have been waiting for 3 months for a pair of shoes to arrive, tracking shows the shoes in flight for the last 2 months, plane must have a big fuel tank.
All you get is is due to the pandemic.
Do not waste your money.
Answer: They don't give refunds. I bought my shoes thru Paypal, so I am trying to work with them to get my money refunded.
Answer: Email corporate office in china. The number is fake on their website
Answer: Yes... I have been waiting 2 months now for my refund. Looks like they love taking everyone's money.
Answer: Scam site they took my money too... I am keep fighting tough... :( I am broke and wanted a nice Christmas gift, instead they stole the little money I have.
Answer: Return address:Building 1, Hairong Yucheng, Fengcheng Road, Xi 'an Economic and Technological Development Zone, Xi 'an Xi an City, Shanxi Province, China To:lishuai Phone: 17002551692 Postcode: 710000 Apparently this is the address