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Kaaum Reviews Summary
The company's reputation is largely negative, with customers frequently expressing dissatisfaction regarding product quality and service reliability. While some products are described as visually appealing, many reviews highlight issues such as poor craftsmanship and significant discrepancies between advertised and received items. Customers consistently report long shipping times, difficulty obtaining refunds, and unresponsive customer service. The lack of clear return policies and the burden of returning items at their own expense further exacerbate frustrations. Overall, the sentiment suggests a need for the company to improve product quality and customer support to regain trust and satisfaction.
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Shoes are terrible and do not fit. Uncomfortable and do not look anything like the picture. Tried to return and no customer service at all! Just an email that they are looking in to it and nothing! COMPLETE SCAM - SELL JUNK
Had to cancel an order a day after placing it after learning that it would not be delivered before I was scheduled to be out of the country. They were very resonsive and I recieved my refund in less than a week. Don't know anything about their products.
Shoes do not fit, too narrow. Kaaum will not take a return and refund. I was told to give or sell my shoes to a friend. That is an example of disgraceful customer service.
There's no customer service they have my return and they say that I can not have my money refunded... because I'm not pleased with the product! What kind of company this?
My husband has a high arch, due to this hi arch he could not get his foot in the Sandal... They told him he could not return for refund. Only could return for poor craftsman ship. Asked if he verified size on size chart before ordering. He explained it would fit in length if he could get his foot all the way in. SORRY COMPANY, LESSON LEARNED, CHECK REVIEWs before ordering when you are not familiar w/the company.
Don't buy from this company what a rip off, they say shoes have at one defect well sending the wrong shoes
Are a defect, I didn't go buy them you are the ones who pa k up the wrong sandals and sent them to me your return policy says if you ship wrong ones you will refund my money but I guess you don't really care all you want is are money and you send what ever so, we will be quite but, I'm not going to till I get my refund this isn't way to run a company if you say you make what ever we buy then you should at least send the right ones to the customers or give the a full refund
This company is selling cheap knock offs passing as the real thing. If you buy something from them, they will refuse to give you a refund, when they eventually will you will have to pay for the shipping back to China!
STAY AWAY AT ALL COSTS!
Thiefs and Liars! Ordered screen protectors for my phone, they came a month later and broken. Contacted customer service and asked for money refund... They said that replacement was shipped so they cannot refund money... after 2 weeks I checked the tracking number of replacement they provided to find out that ONLY shipping label was created! They didnt even shipped replacement which I actually didnt ever asked for! BUYER BE AWARE!
If I could opt for 0 stars I would have. Buyer beware! I have found this company completely unscrupulous in its dealings with customers. I was sent shoes in a different size to what I had ordered. After providing photos of the packaging and shoe sole - requested by KAAUM (substantiating their error as they did not want to know about it) they wanted me to fit the bill for their postage return - even though the mistake was made at their end.
The quality of their products is terrible. A handbag I brought that was meant to be leather looks like cheap vinyl. Its so badly made that I was too embarrassed to use it and donated it to a charity bin.
These products are cheap and horrible. Dont waste your money. The company is irresponsible and doesnt even know how to begin to approach customer service.
They send you low quality shoes, and say if the quality is bad you can return, but when you tell them it is, they say they won't return your $. They have $90 of my money and I am pissed. PayPal said if I return shoes, I can get my $ back. Yea. I have to pay to return and it will cost me between $30 and $60 to return. Their customer service is the worst ever. They sent me replacement shoes after my complaint, even though I told them repeatedly not to, now they want me to return all the shoes. Not sure if they just act stupid or if they really are. Now they say if I want my $ back I must return ALL the shoes. SCAMMERS SCAMMERS SCAMMERS!
I bought the Phone Case - Tempered Glass Protective Phone Case For The Samsung Galaxy S9 Plus and I LOVE it. It feels great in my hand because of the glass and looks beautiful. The only bad thing about it was that the camera ridge started peeling up but I fixed it with a thin strip double sided tape. It protected my phone after a very hard drop so I will be getting another one.
I found the quality to be quite good, when I got mine it was only $20, and if I remember right i got it pretty fast (2-3 weeks)
I purchased Samsung S7 edge 4D front cover. First took over a month to get here. Second, it not only did not fit properly but with the gap at the bottom, it rendered the phone inoperable. ThirdFORTHFITHSIXTH! The kept asking for a phone of the gap OMG such amazingly stupid people! They try and make you quit from getting a refund. Paypal took care of their sorry asses! This company should burn to the ground! They are useless the lot of them! P.S. Take a look at the email they sent me trying to beat me down, true $#*!s!
Made of the cheapest poor quality materials possible! They slide right off when you take a step. Save your money and dont ever buy from this company!
This company will delete bad reviews from their Facebook page. Sells cheap stuff fr9m China that takes forever to get.
I ordered a case for samsug galaxy s8 plus for $18. Finally I got one that is so cheap not even worth $2. Moreover the case is slightly smaller than the phone. I opened a case with paypal. They asked bunch of questions and never got back to me after a while. Basically I lost the whole money. It is a scam. Don't get attracted to their fancy website. They are a scam.
I ordered 2 different phone cases, the purple case is plastic and looks nothing like the picture on their website or on Instagram. It is so cheaply made it's ridiculous. They dont have a phone number to call for customer service. The fake leather case is also cheaply made & the instructions for both cases were in Chinese only nothing in English. I wish I could rate this company a zero or a -10!
I have been going back and forth with this company since Dec. About receiving a damage pocketbook that I ordered and wanted to return. I have sent them pictures and videos liked they asked they told me it would cost me over $30 to ship back if I would
Take a 5 credit. ARE YOU KIDDING ME. They shipped me a defective product and now after I would say 20 emails going back and fourth now they are not responding at all. THIS COMPANY IS A RIP OFF DO NOT PURCHASE FROM THEM
I appealed this matter with PayPal and eventually Kaaum admitted that the product was defective and agreed to a return. However the cost of the return was to be absorbed by me. Upon checking, the least expensive postage to return the item to China was more than $30! I requested that Kaaum authorize a prepaid return authorization and, after much back and forth with PayPal, they closed the appeal unless I could provide provide that the item had been returned and delivered to Kaaum in China! I was so very disappointed as I use PayPal almost daily for my purchases and the one-time I needed assistance, they failed me!
I initially purchased two cell phone cases for my Note 8 and received them within a month. However, the design of the case is DEFECTIVE as the plastic top portion of the case prevents network connectivity and my phone essentially becomes useless! Since I was so pleased with the aesthetics of how beautiful the case was, I placed a third order before receiving the first order and before having to troubleshooting the problems was with my phone. After receiving the case, I could not place calls, text messages were delayed and I always received error messages. I had a family emergency and the initial text message was not delivered until 6 hours after it was sent. I spoke extensively with SamSung support regarding the problem and was just about to exchange the phone when we discovered that if the case was removed the phone worked perfectly! I attempted to obtain a refund due to the design defective, but Kaaum would not acknowledge the defect. I also cancelled the 3rd order within 3 days after placing the order and they ignored the request and shipped the item 10 days after the cancellation request. Although they acknowledged the case was shipped AFTER the cancellation request, I was unable to obtain a refund as the package has been delivered. Disputed with PayPal but their decision was that I have received the package. Kaaum advised that I could return the cases (but no refund) and each case would cost $30 to ship to China! I now have three useless phone cases and have basically "donated" money to this fraudulent company!
Totally rip off operation. All the credit card company should stop doing business with Kaaum.com and protect card holders from scam.
Beware of what you order on FB. These grasses are not what you get. Don't order glasses or anything from this company. Check their reviews. The ones I received were worse then Dollar Store. Dirty with finger prints all over the lens. I could barely see out of the cheap plastic lens. Not protected lens. This company is in China and company refuses to let me or my credit card company know how to return them to China without paying to send them back to China and still do not guarantee a refund. Beware of what you order on Face Book. Do not order from LinkShe either. It's also a China company. What you see is not what you..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members