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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Straight forward so far. Getting better by the day. I can do what I did on the twelve year old laptop I had before and much more.
Very easy and quick transaction. They had exactly what I needed and the speed at which the product was made available for collection was exceptional. Always happy to shop here.
Easy to find the products I was after. Search option worked well. Prices seem to be pretty good as well.
Great service and easy to find products online great service
I was very happy with my experience with this company! My order went in on a Friday, and arrived from interstate on Monday! My laptop is not yet fully in use, just waiting to transfer some more files from my old set-up. But what I've done so far has been good!
Very happy with the computer and the service was first rate
Super easy to navigate, great pricing, great delivery, mad deal
Very efficient and easy. Had used them previously so i trusted them to do exactly as they said they would. And they did!
Great experience. I received good information before made the purchase
Easy to shop, good price, fast delivery, but the quality I'm not happy
Fast delivery, was hoping for free shipping, but the lower cost justified the shipping price and made it worth the wait and cost.
I love that amazing discount for laptop i like that
This product was not well described in product description.
Delivery time could be much more better.
Fast and efficient, item wanted in stock, prompt delivery
Hardware arrived without fault and was express posted.
Minor hiccup. Had trouble paying it with PayPal for some reason. I got emails saying that the payment got refunded back to me for some reason. Had to cancel the order multiple times because of it, create a new order and pay with card - That seems to work fine. Not too sure if it was the website or PayPal at fault. Either way, I was able to order the item that I wanted.
Smooth to deal with, I was happy with the product.
My experience with JW has always been great. I've been building systems for more than 30 years so I always and in the look for available parts, and JW has been able to help me out very well.
Very impressed with the communication and the speed at which my computer was delivered. As I live in regional NSW I thought I'll be waiting one to 2 weeks for my computer to be delivered. I ordered my computer on Saturday and it was delivered on Tuesday.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members