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JW ComputersReviews 1,879

4.8

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
237
value
14
shipping
1,693
quality
11
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Australia
1 review
0 helpful votes
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Always helpful
December 13, 2025

JW computers have helped me build two pc's for each of my sons. Very knowledgeable and helpful staff. JW is our goto computer store.

Date of experience: December 4, 2025
Australia
1 review
0 helpful votes
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Best company to buy a computer from
December 11, 2025
Updated review

Have purchased business computers on 3 occasions now and always find the pricing competitive and advice and support very helpful.

Date of experience: December 2, 2025

Competitive pricing and good range of computers
July 6, 2025
Previous review

Competitive pricing and good range of computers

Date of experience: June 26, 2025
Australia
1 review
0 helpful votes
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Extremely happy with JW Computers
December 11, 2025

Extremely happy with JW Computers. Excellently packaged &protected the valuable OC 5080 I bought (at the most competitive price in Australia). Item arrived shipped in a larger box marked FRAGILE &surrounded by ample packing foam. Graphics card retail box arrived in pristine condition. Highly recommend &will trust JW Computers for future purchases.

Date of experience: December 2, 2025
Australia
1 review
0 helpful votes
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Good, Responsible people from JW.
December 11, 2025

There was a little bit of a delay, was expecting it within a week it took 9 days but I wouldnt say this was a bad experience, the guys from JW after I asked where my delivery was were very good in their response and once it was shipped they follow every step of the way of the delivery until it got my hands and I have never experienced that type of follow up with anybody else

Date of experience: November 20, 2025
Australia
1 review
0 helpful votes
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No complaints i been trying to get this product for a while and every one else said no eta u guys delivered with in 3 days for pick up

Date of experience: December 1, 2025
Australia
1 review
0 helpful votes
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Had a great experience with JW
December 10, 2025

Had a great experience with JW. Bought a computer and it was ready to pick up the next day. It's been a month and the computer works great. Such a relief after I had an awful experience getting a computer from another tech company. Many thanks!

Date of experience: November 8, 2025
Australia
1 review
0 helpful votes
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Was briefly scared by the box
December 10, 2025

Was briefly confused when my previous item came in a repurposed box but it was in fact the item I ordered, and was well-packaged otherwise. Item works great too.

Date of experience: April 15, 2025
Australia
1 review
0 helpful votes
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Helpful. Great support...
December 7, 2025

I've been buying from JW for a decade or so. They are super helpful through the sales process and stand by their products and help me out with any issues post-sales.

Date of experience: October 5, 2025
Australia
1 review
0 helpful votes
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The staff member checked to see if available and was dispatched promptly. Received 2 days later and I live in a rural area. Very satisfied.

Date of experience: November 27, 2025
Australia
1 review
0 helpful votes
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Awesome!
December 6, 2025

Every time I shop at JW Computers, I am left with a satisfied experience. Knowledgeable workers, good prices and great selection of computers and computer parts.

Date of experience: November 27, 2025
Australia
1 review
0 helpful votes
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Workers were nice and offered to install certain parts and showing me the condition of the equipment and part numbers to ensure everything was correct and in good condition.

Date of experience: November 26, 2025
Australia
1 review
0 helpful votes
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Delivery was fast and professional, haven't tried the product yet, waiting for my other parts to arrive but this was the first thing to come beating even amazons delivery times.

Date of experience: November 26, 2025
Australia
1 review
0 helpful votes
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Happy with the After Sales Service.
December 4, 2025

Selected wrong delivery address on web order. It was cancelled and credit applied quickly so I could place another order to the correct address.

Date of experience: November 25, 2025
Australia
1 review
0 helpful votes
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Purchases computer
December 3, 2025

I purchased a desktop station and was sent to Gold Coast unharmed and another laptop in 2023, hopefully this time when I purchased another laptop it came perfectly fine to Melbourne, and please do not use fastway courier

Date of experience: November 23, 2025
Australia
1 review
0 helpful votes
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Courteous and well informed staff that were able to answer all queries with detailed and accurate answers.
Click and collect was seamless and item was available from the day before required collection.
Item was as described.

Date of experience: November 22, 2025
Australia
1 review
0 helpful votes
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Delivery driver
November 30, 2025

Was gonna leave a rog be98 router on top of my letter box right in the view of high foot traffic and drive away without a signature. Luckily my wife drove into our street at the time and ask what he was doing as he was in his van about to drive off and only then proceeded to ask for a signature

Date of experience: November 21, 2025
Australia
1 review
0 helpful votes
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Good range of products and price
November 29, 2025

I just had good experiences with JW. It is my first place to check products and prices. The fact that we can use Afterpay is also a great advantage. Unfortunately, I lost the opportunity to use their discount code...

Date of experience: November 20, 2025
Australia
1 review
0 helpful votes
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Quick and easy checkout
November 29, 2025

Information provided was good and items were easy to find. My online shopping experience was enjoyable and the purchase process was easy. I would shop online with JW Computers again!

Date of experience: November 20, 2025
Australia
1 review
0 helpful votes
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Ordered the product online as your store had that in stock. Received a message the next day that it was ready to pick up.

Date of experience: November 19, 2025
Australia
1 review
0 helpful votes
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Really well priced product came quite quick and the...
November 23, 2025
Updated review

Really well priced product came quite quick and the delivery person left the box in a good dry spot so I would definitely recommend them

Date of experience: November 10, 2025

Really well priced product came quite quick and the...
November 23, 2025
Previous review

Really well priced product came quite quick and the delivery person left the box in a good dry spot so I would definitely recommend them

Date of experience: November 10, 2025