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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
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I did a lot of research and found this to be the best price by far.
Quick and easy. Easy pick up from in-store. Recommended
In store staff were very happy to help me as I am building my first system and online experience was easy to use
Easy to navigate. Quick transaction. Fast delivery and very communicative.
Intuitive site and a breeze to use and communicate.
Fast service, no issues. Will buy again.
Fast service, no issues. Will buy again.
Fast service, no issues. Will buy again.
Item arrived fast, well packaged, good experience. Would recommend.
The experience with the company was great. I can't blame them for the Windows 11 crap.
Easy to find what I wanted. Easy to buy. Australian store a big plus.
Paul Byrne has been most helpful & quick to respond to emails
An excellent choice for newbies like me. I had some struggles choosing a graphics card but was recommended the best price-quality option. Their customer service fully matches the quality of their hardware. The graphics card came timely with no problems. Everything works as promised.
My new HPZ1 Tower would not boot. Wen at service department, moved heaven and earth to fix it.
The best service ever!
Wen, is one of the best people you could ever deal with, staff are great and know what they are talking about, i have been buying from them for about 20 years not many computer stores last that long, give then a go you wont be disappointed
Well, actually I can't imagine my life without computer. It's considered to be the main source of entertainment for me. Some people can live without computers, or laptops, so I can't understand those ones. Computer for me is just like a smartphone. The main distinguishing trait is that I can't carry it with me. Recently, I have decided to buy a new one, because my old computer has been serving me for more than 10 years. I applied to this company in order to find out how much do they cost and how long should I wait for it. Fortunately, it was quite cheap and it was delivered within couple of weeks. Great service, I guess I will be the regular of it.
We bought a power supply that failed within 10 minutes of operation from JW. They refused to replace it directly, advising us to take it up with the manufacturer. Poor service and we certainly won't be buying again if they don't stand by the quality of the goods they sell.
Nice and fast respond, they only ask the problem and not 1 hour, your gadget will be good again. Nice
I've really tired of using dsktop computers because nowadays people are more mobile than they were ten years ago. Of course, I'm such kind of a person who always hanging out somewhere. I have decided to acquire some new professions in the internet and I understood that I needed a laptop, because it's impossible to move somewhere with desktop computer. So, I applied to this company in order to buy a laptop, of course, I have already sold my PC. This service helped me with this task and it provided me with a great laptop for working and playing games. So, I enjoy this.
Andre the Business Development & Resolutions Manager from Head Office and his team at Castle Hill JW Computers have been a pleasure to do business with, I had some ongoing issues with my sons PC JW Computers problem solved every issue with courtesy and professionalism. Very Customer Service focused and so easy and helpful, they have a quick turnaround on any technical issues and replacement parts and keep you updated regularly, Highly recommend them as a local business and will continue to use their expert help and advice in the future.
Answer: Hi Elizabeth, We had a look through our records and have responded to all queries matching your first name in the last week, though we cannot confirm your query was on eof them, as we don't have additional details from this corrspondence here unfortunately. Can you forward your email correspondence including your order number, to customercare@jw.com.au and please put "RE: SiteJabber" in your subject also. Thank you, JW Computers
Answer: Yes
Hi Robin P,
What a wonderful and thoughtful review.
We're grateful for your business, time and repeat interactions over the years - you are a legacy member to us!
I've passed on your words to Wen and he is most humbled.
Thank you for being one of our legacy customers and see you next time.
Andre