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JW ComputersReviews 1,879

4.8

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
237
value
14
shipping
1,693
quality
11
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Australia
1 review
0 helpful votes
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Good website easy to use
September 24, 2023

Good website easy to use. Products were well presented.

Date of experience: September 24, 2023
Australia
1 review
0 helpful votes
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I did a lot of research and found this to be the best price by far.

Date of experience: September 24, 2023
Australia
1 review
0 helpful votes
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Quick and easy
September 24, 2023

Quick and easy. Easy pick up from in-store. Recommended

Date of experience: September 24, 2023
Australia
1 review
0 helpful votes
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In store staff were very happy to help me as I am building my first system and online experience was easy to use

Date of experience: September 22, 2023
Australia
1 review
0 helpful votes
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Easy to navigate
September 20, 2023

Easy to navigate. Quick transaction. Fast delivery and very communicative.

Date of experience: September 20, 2023
Australia
1 review
0 helpful votes
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Intuitive site and a breeze to use and communicate
September 17, 2023
Updated review

Intuitive site and a breeze to use and communicate.

Date of experience: September 17, 2023

User frendly
August 13, 2022
Previous review

User frendly

Date of experience: August 13, 2022
Australia
1 review
0 helpful votes
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Fast service, no issues
September 15, 2023

Fast service, no issues. Will buy again.
Fast service, no issues. Will buy again.
Fast service, no issues. Will buy again.

Date of experience: September 15, 2023
Australia
1 review
0 helpful votes
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Item arrived fast, well packaged, good experience. Would recommend.

Date of experience: September 13, 2023
Australia
2 reviews
0 helpful votes
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The experience with the company was great. I can't blame them for the Windows 11 crap.

Date of experience: September 13, 2023
Australia
1 review
0 helpful votes
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Easy to find what I wanted
September 7, 2023

Easy to find what I wanted. Easy to buy. Australian store a big plus.

Date of experience: September 7, 2023
Australia
1 review
0 helpful votes
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Easy to order and a great price
August 31, 2023

Easy to order and a great price. Hassle free pickup

Date of experience: August 31, 2023
Australia
1 review
0 helpful votes
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Paul Byrne has been most helpful & quick to respond to emails

Date of experience: August 31, 2023
California
3 reviews
0 helpful votes
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An excellent choice for newbies like me. I had some struggles choosing a graphics card but was recommended the best price-quality option. Their customer service fully matches the quality of their hardware. The graphics card came timely with no problems. Everything works as promised.

Date of experience: September 30, 2022
Australia
1 review
2 helpful votes
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New Computer Won't Boot
September 20, 2022

My new HPZ1 Tower would not boot. Wen at service department, moved heaven and earth to fix it.
The best service ever!

Date of experience: August 21, 2022
Australia
1 review
0 helpful votes
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Wen, is one of the best people you could ever deal with, staff are great and know what they are talking about, i have been buying from them for about 20 years not many computer stores last that long, give then a go you wont be disappointed

Date of experience: May 19, 2022
Andre T. — JW Computers Rep
over a year old

Hi Robin P,

What a wonderful and thoughtful review.

We're grateful for your business, time and repeat interactions over the years - you are a legacy member to us!

I've passed on your words to Wen and he is most humbled.

Thank you for being one of our legacy customers and see you next time.
Andre

Switzerland
6 reviews
0 helpful votes
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Well, actually I can't imagine my life without computer. It's considered to be the main source of entertainment for me. Some people can live without computers, or laptops, so I can't understand those ones. Computer for me is just like a smartphone. The main distinguishing trait is that I can't carry it with me. Recently, I have decided to buy a new one, because my old computer has been serving me for more than 10 years. I applied to this company in order to find out how much do they cost and how long should I wait for it. Fortunately, it was quite cheap and it was delivered within couple of weeks. Great service, I guess I will be the regular of it.

Date of experience: February 16, 2022
Australia
1 review
0 helpful votes
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We bought a power supply that failed within 10 minutes of operation from JW. They refused to replace it directly, advising us to take it up with the manufacturer. Poor service and we certainly won't be buying again if they don't stand by the quality of the goods they sell.

Date of experience: January 24, 2022
Indonesia
2 reviews
0 helpful votes
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Fast service
November 25, 2021

Nice and fast respond, they only ask the problem and not 1 hour, your gadget will be good again. Nice

Date of experience: November 24, 2021
Greece
11 reviews
13 helpful votes
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I've really tired of using dsktop computers because nowadays people are more mobile than they were ten years ago. Of course, I'm such kind of a person who always hanging out somewhere. I have decided to acquire some new professions in the internet and I understood that I needed a laptop, because it's impossible to move somewhere with desktop computer. So, I applied to this company in order to buy a laptop, of course, I have already sold my PC. This service helped me with this task and it provided me with a great laptop for working and playing games. So, I enjoy this.

Date of experience: November 18, 2021
Australia
1 review
7 helpful votes
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Andre the Business Development & Resolutions Manager from Head Office and his team at Castle Hill JW Computers have been a pleasure to do business with, I had some ongoing issues with my sons PC JW Computers problem solved every issue with courtesy and professionalism. Very Customer Service focused and so easy and helpful, they have a quick turnaround on any technical issues and replacement parts and keep you updated regularly, Highly recommend them as a local business and will continue to use their expert help and advice in the future.

Date of experience: June 19, 2021