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JW ComputersReviews 1,878

4.8

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From the business

JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.

Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!

Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.


jw.com.au
Northmead, NSW, Australia
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JW Computers Reviews Summary

JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
237
value
14
shipping
1,693
quality
11
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Australia
1 review
0 helpful votes
Follow Logan N.
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It felt a bit slow for express $#*!ting but nonetheless still good times. As well as the times could be off due to outside interference

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
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I was happy with the computer except that I overlooked that it didn't have a Thunderbolt port (pretty major oversight actually) hence unable to connect my docking station (printers and and multiple monitors). I have a work around. My fault not yours. Other than that the PC is very fast and works well.
Cheers BR

Date of experience: November 12, 2025
Australia
1 review
0 helpful votes
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Item refund
November 21, 2025

Items came in pristine condition. Didn't need it anymore so it was sent back. Item refunded for store credit within minutes of receiving. Restocking fee waived. Awesome customer service.

Date of experience: November 10, 2025
Australia
1 review
0 helpful votes
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Customer service is always exceptional
November 20, 2025

Great help and communication when undergoing a warranty process, dealt with the guys in the shop at castle hill and every single one of them were polite and helpful. System is clearly working here and I will continue to use this computer store.

Date of experience: October 2, 2025
Australia
1 review
0 helpful votes
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As a business owner myself, while I understand costs and expenses, when spending a few hundred dollars on a product, plus paying for shipping, it would be good to wear the cost of Visa / Card fees yourself, when the customer wears it, it's just an other line and another expense adding to the tag cost of the product.

An email / text message would have been good to confirm that the product was with the driver and being delivered on the day, I had actually been home for several hours with the package around the side of the front porch not realizing it had been delivered already., no text message confirming delivery meant I didn't think to check around the side.

Otherwise, overall happy with the product and delivery speed.

Date of experience: November 7, 2025
Australia
1 review
0 helpful votes
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Was suprised by additional fee to pay by paypal increasing the cost by 1% but they were able to get the desired item otherwise all was as expected

Date of experience: November 5, 2025
Australia
1 review
0 helpful votes
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Had the product in stock as listed
November 14, 2025

Had the product in stock as listed. Posted extremely quickly. I would recommend their online shop as I couldn't fault anything.

Date of experience: October 28, 2025
Australia
1 review
0 helpful votes
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Great price, kit, no instructions
November 8, 2025

Previously bought a new PC, no instructions with the delivery on the associated pieces and packages that came with it. Had to submit a help request to search for the bluetooth/wifi antenna.

Date of experience: August 7, 2025
Australia
1 review
0 helpful votes
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Best price for this computer thank you! Express post was a little lacklustre but I guess that's the best Australia post can do... took a long time to arrive. Overall

Date of experience: October 30, 2025
Australia
1 review
0 helpful votes
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Excellent service from JW Computers, managed to find HyperX Cloud III S which is not available with most other retailers in Australia yet, and at a great price.

Date of experience: October 30, 2025
Australia
1 review
0 helpful votes
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Shopping with JW Computers was quick and easy. Website is easy to navigate and the dispatch time was awesome! Thank you team!

Date of experience: October 28, 2025
Australia
1 review
0 helpful votes
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Easy to search, lots of products, good prices
October 31, 2025
Updated review

I said it all above:-)
I've come back a few times because JW are great on many fronts and as a business we always need stuff. I wish they would send discount coupons every now and then. Might bring forward my purchases:-)

Date of experience: October 21, 2025

Good price, freight is reasonable and no added costs...
May 1, 2025
Previous review

Good price, freight is reasonable and no added costs after. Matches previous experiences with JW.

Date of experience: April 21, 2025
Australia
1 review
0 helpful votes
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Cool
October 19, 2025

Cool stuff, stuff came in quick and lots of communication during delivery through email. Kinda spammy but atleast they are informing you on what's going on.

Date of experience: October 9, 2025
Australia
1 review
0 helpful votes
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Has what i want
October 10, 2025
Updated review

After shopping around this was one of the best places to buy from shipping was timely price is good fees are transparent what else could i ask for

Date of experience: September 9, 2025

It simply works ebay with their payment issues wouldnt...
July 9, 2025
Previous review

It simply works ebay with their payment issues wouldnt work so i came straight here it simply worked

Date of experience: June 29, 2025
Australia
1 review
0 helpful votes
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Everything went great.
October 7, 2025

Things just went well, but I have to say that when I tried to purchase a processor now, I couldn't put in my bank card information on the computer website, it said that the iFrame had not been configured and for you to check console.

Date of experience: September 27, 2025
Australia
1 review
0 helpful votes
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Organised and professional
October 1, 2025

I placed a large order including a custom built PC. The order was delivered in its entirety. The custom built PC was re-packaged for transport with exceptional care.
Thank you for a seamless experience.

Date of experience: June 30, 2025
Australia
1 review
0 helpful votes
Follow Semih A.
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Both new and manufacturer refurbished products had good price and quality. I had purchase an Acer laptop almost 2 years ago.

Date of experience: September 21, 2025
Australia
1 review
0 helpful votes
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Great Service
September 25, 2025

Always has what I need and delivers with out problems

Date of experience: September 16, 2025
Australia
1 review
0 helpful votes
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Amazing
September 25, 2025

Thanks for support team's help regarding my refund, so I choose Jw again.

Date of experience: September 10, 2025
Australia
1 review
0 helpful votes
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Great online service
September 20, 2025

Laptop was a great product and lasted 12months before the motherboard packed in. Just purchased a macbook air & moved away from windows products, back to apple.

Date of experience: September 10, 2025