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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Didn't know the part was special order so I messaged about it and was told but completely made it up to me by upgrading my postage to express. I installed the part and computer is working again. Perfect customer service very happy and would use JW computers again.
Was quick and easy on time will shop again with you
Excellent service, even when there were challenges with the five-part delivery
Has arrived in excellent condition, genuine part not cheap Chinese copy.
Thanks JW.
Packaging was good, and delivery was prompt too. Once I use the product, I would come to know about the performance of product.
Apparently typing keys are small compared to the the other laptops I have used.
Also outer shell/body/cover is just looks normal.
Good good good good Good good good good Good good good good
Excellent service and product that left me satisfied and amazed.
It was great, easy to order, delivered in no time, advised each step right to delivery. Great service & product.
I highly recommend the store due to its reputation for reliability and the exceptional quality of its products. Having experienced firsthand the reliability of the store's services and the outstanding quality of its merchandise, I am confident in endorsing it to others. From my interactions with the store's staff to the satisfaction derived from the products purchased, every aspect of my experience has been commendable. The store consistently delivers on its promises, providing customers with top-notch products that exceed expectations. Therefore, I wholeheartedly endorse this store to anyone seeking quality products and reliable service
Good quality, reasonable price and good delivery time, recommended.
Good, took a while for order to move from "progressing" but that's probably as some of the items were in different warehouses.
Experience was great. I was impressed with the delivery even though I picked standard, it came within 1 day.
Good shopping experience on JW website.
The purchase and the click and collect was good.
Timely delivery of my order. It was good, easy and smooth process from placing order through to deiver
I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.
Prompt service and goods delivered were as described online.
Maybe have apple pay as a website option. Also it would be great to have more products on display on the shop floor so you can try before you buy.
Tedious, I kept receiving emails saying that I hadn't yet paid and when I called the warehouse they told me it was being shipped, so kinda stressful and annoying
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members