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JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
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A seamless alternative to the Apple Store at the same price.
Very quick delivery. Arrived a lot sooner than expected. Haven't had time to try the headphones yet as we are moving house.
Trouble free ordering and delivery. Well done to the JW team
It was great, excellent price, good delivery, nothing else to add really
Good price, good stock and fast delivery. Everything went smoothly
Shipping was super quick. Arriving earlier than expected, Good service
Add to cart is a bit glitchy. At times not loaded anything after adding multiple items
Very good range of products but delivery is slow compared to most places.
Quick and easy! The team sent me confirmation in record time and everything was sent in the time frame they laid out
All products are fine but took a lot longer for delivery than I would of expected
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Easy ordering process.Quick delivery. Extremely satisfied with service.
Love having a JW close by. Always my go to for IT. Staff are knowledgeable and friendly
Advertised to be ready in 2 business days and it was available after a week+
Perfect, good transaction. Will be buying more in future. Keep it up
Answer: Hi Elizabeth, We had a look through our records and have responded to all queries matching your first name in the last week, though we cannot confirm your query was on eof them, as we don't have additional details from this corrspondence here unfortunately. Can you forward your email correspondence including your order number, to customercare@jw.com.au and please put "RE: SiteJabber" in your subject also. Thank you, JW Computers
Answer: Yes