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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Good and efficient and was able to supply in good time the equipment i required
The experience was great, fast delivery and affordable prices.
Overall good although my initial orders where not served as JW mentioned that the available stock was broken! However they provided me with a spec upgrade in the next order for the same price which was great.
Jw computers were very helpful through the whole process of my order being worked on!
Easy to use website and fast delivery. I would definitely buy again.
My experience with JW was good, but Aus Post didn't deliver the item to my house, I had to go to a post office and pick it up which defeats the whole point of online ordering.
Nice customer service and prompt all the shipping processes.
Thanks for the quick turn around from sale to pick up I am happy with my purchases. Hopefully this is more than 50 characters cos there really isn't much else to say at this point so I'll fill out with waffle so your form allows me to submit my feedback which will hopefully bring you happiness to know that I am happy.
Happy with purchase, easy to use website, good value, prompt delivery.
Poor communication to customer informing ETA: customer had to constantly follow-up with support (total 4 calls),
My experience was good. Easy to understand what I was buying and easy at the payment end.
Good however had a little trouble when trying to complete in the checkout area.
Easy to shop, it was painful waiting for auspost through express shipping and I'm aware this wasn't your fault
A direct flight from Sydney to Cairns would have reduced the anxious waiting time!
Easy and quick - website could do with some improvement to feel more authentic but luckily I bought something from here years ago
Great product, even better delivery times would definitely buy from JW again
The whole selecting, ordering and delivery process was super-easy. Would happily recommend and would buy from again.
My order status didn't move until I called up 2 weeks later, but when I did call I was promptly greeted by the service desk team who assured me they would follow up on it
By the next day the service desk team member called me back and was following up to say that they made sure the order was sent out, that's really good customer service and a great experience.
This could have easily been a 1-2 star experience but due to your team member owning the issue that I had and followed through with his word I really appreciate it and honestly didn't mind waiting longer.
Apologies his name has slipped by me but I'm sure if you check my order details against any internal notes that team member should be commended for their ownership of my case.
Great communication and fast shipping. I was updated every step of the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members