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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I was kept informed the whole way about the delivery process and it arrived as advised.
Replies to my email took a while while there was a compatibly issue that was being sorted out. Order dispatched before it was able to be sorted. But everything else was good
Online purchase was easy and straightforward. Would use again in the future
JW excellent service and quick delivery would recommend to others for sure
Prompt and timely with deliveries was a bonus. Product was well priced.
Service was great, arrived in a box, but could have been sent in a padded envelope as the packet itself was small.
Great to deal with the little guys - more personal care and attention
Delivery arrived a week earlier than the ETA, Shipping was sent out nearly straight away, very happy
Extremely fast shipping, order was shipped within 12 hours, and received within a couple of business days. Great comms from JW to update on the status of my order, and received a proper invoice for my item, which was helpful for tax purposes.
Super helpful, good advice and price. Follow up on technical installation issues was first class. I really appreciated the effort the team and in particular Wen, put in to assist me.
Paul has been very helpful. The only concern was the express shipping which took 5 business days to arrive.
Almost gave you 5! 😃. Just one very minor issue. Order took over a week to arrive. As I didn't receive any updates, I checked my order on your website which indicated it was being processed. No other detail was visible, so I rang and spoke to someone about it. It seems the products had to be delivered from partner warehouse. No worries, I understand, but it would have been nice to see this on the website when I checked on my order, or maybe updated via email or text. Once the goods were in transit though, I was informed on every stage of its journey! So yes, very happy
Inv *******206
Walked in, picked up order, left within minutes, staff were super friendly.
Ok it was really really really really ok ok it was really really really really ok
A little slow on packing and sending order but otherwise all very good. Nothing to deter me from ordering again.
Order items and was advise promptly when they came in. No problems.
It was easy to order and got delivered next day. Well packed as well.
Works great, good price, fast delivery. I will happily use JW again.
The process was very easy and they dispatched my order quickly!
It was fine but delivery and getting my tracki by number was given at first but I got it in the end so it's alright
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members