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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Had the product I wanted in stock for a reasonable price and shipped it very fast. Will definitely shop again.
A pleasant experience shopping with JW. The website was easy to access, the prices and sales were valid, the deliveries have always been reliable and staff are engaging and knowledgeable.
Fast and intuitive shopping experience. Very quick delivery. I ordered on a Friday and it came on Tuesday of the next week. The package is secured.
No fuss, easy to shop with, delivery time was as expected... great all round
Easy, well priced, and able to collect immediately, friendly helpful staff
Good job, I saw the product I needed. It was best quality out of all of them. Probably the thing I needed to record some gameplay on other devices!
Product arrived as per description and very promptly with no issues!
Product did not work due to firmware being 9 versions old. NETGEAR technician said that it was because it had been I stock for more than 15 months. Perhaps you can advise consumers that a firmware update is needed.
Not a long wait for my order. Wide variety of products to choose from. Might come back to purchase other products.
It arrived just in time for Elden Ring. I will buy computer parts from you guys again when GTA 6 comes out.
Chaotic shop - need to be a computer geek to know what is out there and find what you need.
Arrived safely but did think the delivery time could have been quicker
Staff were helpful when I called and asked about my package!
Fast shipping, good prices, good options and I could follow the shipment online.
Ordering, payment and delivery was easy to arrange. A pleasant experience
It was easy to order, I found exactly what I needed and shipping was fast
Ordered online & delivered promptly! Great service, great price :)
Great service as usual repeat customer would recommend them
Great people great products returning customer
I bought a new computer and it arrived very quickly for a good price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members