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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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No problems with any aspect of my experience. Easy to order with all communications re the delivery spot on.
JW Computers were great to deal with, being very professional and quick to process the order.
Great experience of collecting my modem and it was easy. It was as described. It was on time and the friendly staff is the location to find very easy instruction. What I need to do. Thank you very much.
Found bracket l had been looking ages for to suit above fire place
Easy and intuitive. Good communication throughout process. Good stuff
Thank you! A great service. Delivered quickly, and thankfully it was not harmed during delivery.
JW are cool. Great shop to browse and find random bits and pieces.
Friendly bunch of guys. Quick service. Shop is cool to browse through.
Everything was really regarding the prices. Very nice from the beginning.
Good price on router I wanted, easy to place order, good communication on progress of order, delivery was in a reasonable time after placing order.
Fast shipping and careful packaging. Would absolutely shop with JW again!
Shopping at JW Computers was a delight from start to finish. The website definitely helped me choose the perfect monitor for my needs, and the desire to learn more by asking how my experience was, was truly exemplary. The websites neat layout and wide selection made finding what I needed effortless. Truly a top-notch experience!
My laptop arrived in very good time, website was easy to navigate.
While researching Intel NUC devices, I followed the JW Computers link from Google search results.
The product information on the product page helped me make the decision to purchase.
The sales price for the device was very competitive.
The shipping time was exactly as stated when I purchased and the customer communication systems throughout the purchase, shipping and after-sales period were excellent.
Great store to buy from, great delivery time. Only issue was a faulty product which the company isn't responsible for.
It was so easy to find what I was looking for. Incredible UI on the website. A lot of information all in one place.
Good price, ability to select the store to pick up and fast dispatch and delivery
Clear and easy website to use - process simple. Happy to recommend
Great service and fast delivery, will shop with JW computers again!
The overall experience from JW was great but the couriers used was woeful, they just left it at the apartment gates witgout contact when it was supposed to be signed for. I didn't find out until the next day when I received an email from JW that the laptop had been delivered. It was only luck that my parcel was still there.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members