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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Fast and efficient service. Every step of the way was easy to navigate.
Easy to order. Good delivery time. If anything I got too many emails on ordering/processing/delivery confirmation.
Super easy transaction good price and fast delivery, what else is needed!
You offer paypal so why require me to input all my details when 99% of all other online retailers have a paypal express checkout option?
First option should the choice of paypal express, that why i dont have to type: email, address, phone etc.
Very helpful staff, and able to assist with expediting an order when the urgency level at my end went up, they certainly delivered!
Helped me to get the laptop I need ASAP and also helped our laboratory how to tackle an issue with a Windows XP computer!
Top notch, super fast shipping! Was building my pc the next day
Good, but I'm not sure why there's a 0.8% surcharge on paying by card. Everyone's going to be paying by card nowdays, that's just a flat tax?
Very fast and promoted delivery! Express delivery works very well!
So far so good.
A zoom function would be helpful.
A shroud to shade lens would also be helpful.
Good product range, easy purchasing, no fuss.
Always competitively priced and the sites easy to navigate
Fast and customer contacts and product and shipping emails great ty
Website was easy to navigate. Delivery time & cost was reasonable.
Everything went smoothly, from ordering to pick up. Highly recommend JW Computers.
Ordering was easy, and product came quickly despite living on the little island (Tas).
Excellent response time
Yet to open package as currently travelling interstate
Just a bit slow for the aus post delivery, maybe work with someone else is better.
Helpful email communication, website frequently updated estimated arrival times of the product, order shipping tracked and arrived swiftly, love my new device!
Easy, worry free, product as described, fast delivery, great communication.
Quickest delivery and they had jabra and financing options
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members