I always check Justfly's listings to find if the airline I'm booking with offers cheaper flights. Usually (around 80-90% of the time) they do, so instead of going for the airline itself, I go to Justfly. Why shouldn't I?
Yesterday I decided I wanted to buy a plan ticket. I have been on multiple plans but necker had to actually do the research and buy one. I like how exactly everything is broken down and easy to understand.
"Just say no to justfly.com"
Don't get hooked by justfly.com. That is the advice being shared by the Better Business Bureau after a slew of complaints against the online travel agency. (read more)
http://katv.com/community/7-on-your-side/just-say-no-to-justflycom
Google: Just say no to justfly.com
I booked 4 tickets and the departing time came back wrong. They had a cold broken record response in a very hard to understand dialect. "We can change it for a small charge" that small charge came to more the the entire RT flight.
They are unwilling to admit mistakes.
BBB's all over the country have complaints against them.
They will never give you you money back or even a credit for any flights cancelled by the airline! But they have no shame asking for $35 processing fees if you ask for a refund due to airline cancellation of your flight! Yard because you booked with them, the airlines won't be able to help you either. Customer services takes over an hour to reach and their reps lie and do everything to keep you off the phone unless your intention is to give them more money. STAY AWAY FROM THIS WEBSITE!
Normally, I don't write reviews but they have pushed me to the limit! If I could give no stars I would. I had to cancel my trip due to Covid and have since tried to reschedule five times! I keep getting the runaround and have even tried reaching out to the CEO and CFO. The don't respond either. The last straw was when they told me that I would get a link emailed to me within 24 hours so that I could reschedule. Well, that was about four days ago and still no email. This is insane. Now, I just want a full refund for my trouble. Please don't ever book with them unless you no for sure that you won't need to cancel. I am on the phone with them right now for a 6th time!
I see no point in using this site in the future. The price of the flight was no different than if I would have booked it directly through the airline, and then I would have been able to enter my TSA precheck number without immense hassle and been able to check in and confirm my seat more than an hour before the flight. There is no upside that I can see to booking through this website, only downside.
Great price, no bad experiences except for Delta's customer service at RDU airport. As a Grandmother to Hannah ( booked ticket in her name), I am disppointed that our local Delta service counter is at the point of being nasty- on the two occasions we have asked questions of them. Justfly served us very will and will continue to use your services whenever possible.
We booked our flight and chose our seats when we got to the airport no seat assignments were done. I never fly without a window seat because I'm closterphobic. I called the company and they blamed it on the airlines. Never use this company! The airline could not change my seats because they were full.
Canceled a reservation for Hawaii and paid a $75.00 fee per ticket for cancellation fee. Was told I have refund amount in price paid for ticket. I tried to rebook a new reservation using the credit and was told I would have to pay an additional $270.00 on top of credit which was $872.00. If I booked the flight outright online with the carrier the ticket was only $361.00 round trip. Do they think I am stupid? Help on how to talk to someone that has any since in their reservation department would be appreciated.
Please do buy or use the services of this bogus company! With the pandemic, justly did not refund me the extra charges for the seat request assignments fees, extended cancellation policy $79.96 for each passers(x4) and it's a nightmare to get oyur refund form their own travel insurance company(CSA/Genrali). Their customer sevice is is awful too! I guess there's a case pending against this company because of the illegal fees they are charging their customers!
Paid way too much for flight on site. Also did flight over the phone and was book twice. Also on change tickets cost was to high for a system mistake. I put in for a ticket for 6/29 and the find cheapest flight. It pick Aug. The 29th. Unknown to me after checkout.
I have two family names and they concatenated them into one (Keeping the second family name's capital letter on my profile, not keeping the capital letter on my booking). When I call for them to manually fix it (to make sure there won't be any issue at boarding time), they tell me I need to cancel the flight (200$ fee) and rebook, and they insists I made the spelling mistake (but somehow, the name is different on my profile and my booking, and all accents were stripped).
Additionally, the unsubscribe button doesn't work and I keep receiving promotional material.
I'm been dealing with justfly since December 2017, Trying to have a refund I called within 24 hours and they said they could not give me a refund and I would have to contact the airlines. I've contacted the airlines and they say jusfly is the one to refund.
Yet again I called justfly and they wanted to charge even more for cancel my trip or have a refund. Stay away from them they are horrible, I wish I had read reviews before I even purchased my tickets.
Hi Jennifer,
Thank you for taking the time in reviewing our services. As per checking your reservation, we are able see that no attempt was made within the first 24 hours to cancel the booking. The first recorded phone call was 2 days after the booking was made which means we fall into standard airline policies. In this case, the ticket states that it is non-refundable. If you wish to change dates, fare rules apply.
Kind wishes,
JustFly team
I booked my daughter's airline ticket and travel insurance from Justfly. However, the airline decided to cancel the flight back and for those passengers flying back, they would fly on Privilege Style Airlines, which is probably a charter. I called Justfly to cancel my flight and asked for a refund on both the flight and insurance. Since the airline gave us a choice to cancel or fly with Privilege, we opted to cancel. Our flight was canceled and I am waiting for the refund. However, Justfly has still not agreed to refund for the insurance. In addition, trying to understand and decipher what the Justfly agents are saying is very challenging.
I am almost happy with Just Fly. I regularly use Sky Scanner. For some of the dates I have found that Just Fly rates are better than Sky Scanner. Only down side is the time it is taking to process the request. For one of my reservations, by the time it processed the rates varied and it didn't go through. I had to rebook my flight for higher price
DO NOT BOOK anything with Justfly. This company is pure scam. I wish I'd known that.
Last year, 2021 they canceled my flight to Dubai due to COVID restrictions and they indicated in their email to me that I would be refunded because I did not initiate the cancelation rather the cancelation by Justfly was due to COVID issues. 10 months down and I have not received my refund. I ve placed several calls to their customer service without luck.
If you are lucky your call may be answered after 2 hours on hold.
Terrible company indeed. Worst experience ever.
I am totally disappointed with the services, I bought my ticket with your company Justfly, I wanted to changed a date, Justfly charged me $75 CAD just to change a date for the same class of ticket. This I paid.
Then to my greatest surprise, I got an email from the Airline that my flight has been cancelled, you won't believe I have been calling Justfly for the past 2 - 3 days and have been on hold each time for more than 3hrs just a music playing over the phone. No response.
Someone gave me a link to schedule a call back which I did, nobody from Justfly even called me back. In the case of an emergency how do your customers reach you Justfly?
I called the Airline, they said I should call the agent. Now how do I reach Justfly?
I am full of regrets for ever using this agent and so frustrated and confused. I need my $75 CAD back and a total refund of my fees of buying this ticket.
I searched through google and major airlines one day, just to be blindsided by a $200 rate increase on my flight the next day. I found Justfly.com and they offered me a cheaper rate as the day before, as well as insurance. I got the flight I wanted, and more at an affordable cost. I will be using Justfly.com again.
Totally bad business practice! They MISlead you to believe you can cancel at no cost within 24 hrs. Yhe airline wont charge you, but they will ($75/person) and even after you pay their pricy booking fee. Iwas. Fool not to use Google Flights instead!
Hi there,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
I used Just Fly to go to Vietnam a few months ago and I was impressed with their service. I bought tickets to go again for 2 months from now and purchased their Cancellation/Prebooking fee for $19.99 which according to their terms and conditions says that if your had purchased that their would be no cancellation fee and I new I might have scheduling problems. I had to cancel 4 days later do to work and they are trying to charge me $200 even though there own terms say no fee.
Overview
Justfly.com has a rating of 2.2 stars from 6,163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 174th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yvette,
Thank you for taking the time to review our services. Once we receive your seat selection, we forward it to the airlines. In the unlikely event that they cannot fulfill your request, we are happy to refund the seat selection fee for you.
A reimbursement of $29.90 will be processed within 2-10 business days to the credit card on file.
We truly apologize for any inconvenience this may have caused.
Kind wishes,
JustFly Team